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Indian Railways Complaints & Reviews

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Updated: Apr 6, 2026
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Indian Railways reviews & complaints page 113

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D
dpks2007smailbox
from Shillong, Meghalaya
Feb 20, 2018
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Address: Kamrup Metropolitan, Assam, 781003
Website: irctc

Reminder ofthe previous complain
I wanted to cancel the tickets from diphu to ghy that taken one and half month before the date of journey, on 31st jan/2018. My ticket pnr no was [protected]. The name of the train was nagaland express for dated 18th feb/2018 at 6.39 am for six passengers in 3 ac coach/berth through yatra.com travels. But when i tried it to cancel this reservation tickets from diphu on 17th feb/2018 from 7 pm to 2 am of 18th feb/2018 on line the tickets are not cancelled by the railway authority and my cancellation fare is not returned in spite my request that done before the 4 to11 hours of the sheduled time of the train as already mentioned. There fore i request you kindly to take necessary action to get my fare back as per rules and regulations of indian railway.
Indian Railways customer support has been notified about the posted complaint.
Dear Customer,

We regret for the inconvenience caused to you!

We would request you to kindly share the Yatra booking reference number to enable us to assist you.

Thanks
Yatra Care
Dear Customer,

Greetings from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care
during ticket booking online amount deducted but ticket not booked.More than 10 days gone still amount not refunded
Dear Customer,

Greetings from Yatra.com!

We would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care
Dear Customer,

Greetings from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards
Yatra Care
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    Bhumija Khakhlary
    Feb 20, 2018
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    I am a girl student, travelling alone from kamakhya to raxaul in kamakhyakatra express yesterday in two tier ac, when train was about to reach samastipur, my handbag was snatched from my hand today at around 4:30am.in it i had my passport, atm card, voter id card, phone, wallet. There were no guards in the train nor a single attendant. Is this the way indian railway provide security especially for girls?
    I want that this doesnot happen again as i know i wont get my bag back but i hope you improve by providing strong security in the train
    Indian Railways customer support has been notified about the posted complaint.
    ये रेलवे वाले बड़े लापरवाह होते है,
    Dear sir
    i have booked a sleeper class ticket in coach S3 in train number 13288 ..At starting period from our journey fan is not running in complete S3 coach and there are no power connection supply also in charging..passenger are suffering...please do if anything possible regarding fan running status and charging point also
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      ashish kr verma
      from Delhi, Delhi
      Feb 19, 2018
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      Address: 713213

      Dear sir,
      my name is ashish kr verma i am a student of burdwan university . my concern is i have been extra charge by cheat .
      the incident is happend on 15.2.18 around 3 pm while i return back to durgapur from patna junction train name- poorva express train no- 12304 in this train i had my general coach ticket the actual fare was rs 140 but when i reach durgapur station TT collect me and fine me rs 270 by fraud .I had already shown him the ticket . then also he charged .. i want my money back any how

      plzz sir take action against TT and see the attachment below i hve disclose it .

      THANKS & REGARDS
      ASHISH KR VERMA
      PHNO- [protected]
      ADRESS- BENACHITY DURGAPUR, 713213
      Indian Railways customer support has been notified about the posted complaint.
      Mar 02, 2018
      Updated by ashish kr verma
      gd mrng..
      i m not get any response from my previous complaint, with your end 10 days already gone .
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        B
        Bharat Tuhar
        Feb 18, 2018
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        railway staff selling food, drinks, water above mrp

        Im traveling in train 11036 sharavati from hasan to dadar..
        In train all the railway staff selling the products above mrp.. Product like drinks, food, water etc.. I purchased water and mrp is 15rs. But the seller demand 20rs. When i asked that mrp is 15 than why u r taking eztra than he is saying it is our commission. What the # indian gov. Dont know whats going in railways....
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        venu srinivasan
        from Attur, Tamil Nadu
        Feb 18, 2018
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        1. Pay and use facilities kept locked... And unable to use it..

        2. Passengers travel in emu train to catch express trains.. But they halt the local trains away the station / previous station and passes the express. Because of this passengers suffers lot. Today passenger travelling in 47411 train missed 22637 west coast and 56013 as well.

        If the train was not haulted away from station, all the trains would have reached destination on time... But due to poor planning passengers are suffering..

        Regards
        Srinivasan
        Indian Railways customer support has been notified about the posted complaint.
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          vikram jian
          from Khammam, Telangana
          Feb 18, 2018
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          The train no: 17643, circar express, between chennai egmore & kakinada. This train is arriving late by 2 to 3 hrs to kakinada every day. & all the a/c coaches are very badly maintained & bed bugs & cockroaches every where. Due to late arrival every all the further plans for the passenger are delayed. As there is no pantry car facility, small childrens are very much affected, as they are not getting morning breakfast & food sold out side vendors are not hygine. This express??? Train is running like passenger train, stopping at all small stations & stand a side, leaving path to other express trains. Railway management must look into this issue immediately, as this is the only direct train connectivity between chennai & kakinada.
          Indian Railways customer support has been notified about the posted complaint.
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            Pravin Shrivastav
            from Tikaitnagar, Uttar Pradesh
            Feb 17, 2018
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            Sir i'm travelling in train no. 22434. Train has arrived at faizullapur at 5.04am which was already late as per it's schedule. This train is still on faizullapur station till 6.02am and has been crossed by 8 trains. I know that this complaint is not gonna help me but still i'm complaining with some hope my name is praveen shrivastava pnr no is [protected]. My no. Is [protected] and email i'd is [protected]@gmail.com please provide complaint no. And feedback as well
            Indian Railways customer support has been notified about the posted complaint.
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              rathinme
              from Mumbai, Maharashtra
              Feb 16, 2018
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              I have booked a ticket by internet for my wife having problem of osteoarthritis aged 54 years in the train 12262 howrah cstm duronto in 3rd ac and requested for lower berth for her knee problem. At the time of request 257 tickets was available in 3rd ac. Still they have rejected my request and allotted her a side upper berth ticket. I think this has done intentionally. Person in charge should have minimum humanity to allot a suitable ticket for a lady of age of 54. I am requesting to reconsider the berth allotted for my wife. Please take necessary action against humanitarian ground. My ticket details are as follows - pnr no. [protected], train 12262 howrah cstm duronto, transaction id - [protected], date & time of booking - 16.02.2018 - 12:45 hrs., berth available at the time of booking - 257, name of passenger - nupur karmakar, age - 54, sex - female
              Coach no. B5, berth no. 24 (Side upper)
              Indian Railways customer support has been notified about the posted complaint.
              I have cancelled my window ticket such as PNR [protected] on 29th October but cancellation amount is not credited in my account.
              Kindly update me regarding this.
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                G
                gcci
                from Chennai, Tamil Nadu
                Feb 16, 2018
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                Website: indian railways grievence cell

                I booked a c c ticket from coimbatore to chennai by 12680 on[protected]. I received confirmation message on13 th feb. Based on that on 14 th when i was trying to board the train ina/c coach, my name was not there in the chart. I was in full tension because i am not suppose to board the train. Finally ihave seen message which was delievered at 03.56 at seat was allocated in d3 compartment. Then i have travelled in that seat. When i have booked in cc a/c how my seat is confirmed in ordinary class!
                Based on the prior message only i have tried in a/c chaircar how much agony i have encountered! Since i got the first message, i was under the impression that my seat is confirmed in cc when we go to the station i can found out my seat number. If you did not give me the first message, i should have waited for final message. I have paid charge for a/c chair car and i am a senior citizen. My name ; s. Dass. What railway is going to answer for my agony i experienced and the money paid for ac. Expecting your reply.
                Indian Railways customer support has been notified about the posted complaint.
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                  Basavanagouda M
                  from Bengaluru, Karnataka
                  Feb 16, 2018
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                  Address: Gulbarga, Karnataka, 585222

                  Today i visited to sedam (Seram) railway station for tatkal booking, am very surprised booking chanel is showing hindi, english and telugu languages, since sedam comes karnataka state it should be in local language kannada hindi and english, and i asked booking counter he said no pan india we have only 3 language. No kannada language channel, again i met stations master mr narshima murthy he given same answer, also i informed please check one more time other wise will raise the complaint against this. He said whatever you want do do it no problem he said.
                  Pls take care of this in karnataka how can we use telugu language channel for booking.
                  Regards
                  Basavanagowda
                  [protected]
                  Indian Railways customer support has been notified about the posted complaint.
                  Apr 08, 2018
                  Updated by Basavanagouda M
                  Dear department,
                  Till date no action taken about my complaint, today again visited the Seram(sedam) railway station same I fund Telugu booking channel, please take action and change the booking slip otherwise we'll protect with KARNATAKA RAKSHANA VEDIKE.
                  Regards
                  Basavanagowda
                  Dear department,
                  Till date no action taken about my complaint, today again visited the Seram(sedam) railway station same I fund Telugu booking channel, please take action and change the booking slip otherwise we'll protect with KARNATAKA RAKSHANA VEDIKE.
                  Regards
                  Basavanagowda
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                    C
                    charmi manek
                    from Shahabad, Haryana
                    Feb 16, 2018
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                    Address: 401101

                    Greetings,

                    I am charmi manek, have compalint against motor man of ladies special train from virar to churchgate arrving bhayandar station - 2-3 mins early on regular basis..
                    Why this is happening 2 mins early is too much for us.
                    I want to know the name of motor man and action taken against him
                    This regular issue so many o[censored]s miss our train because of him.
                    Indian Railways customer support has been notified about the posted complaint.
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                      Somnath Dawar
                      from Kanina, Haryana
                      Feb 15, 2018
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                      Address: 335001

                      Sriganganagar railway station has a walled paid parking space where we can park the vehicle. One has to pay according to the number of days we use it.
                      But some people have started charging from those who come to pick up relatives and not using the walled paid parking space.
                      Whenever one tries to go to pick up someone they force us to buy parking ticket
                      Please do the needful
                      Indian Railways customer support has been notified about the posted complaint.
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                        V
                        Venkatesh Kommu
                        from Hyderabad, Telangana
                        Feb 15, 2018
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                        Website: www.irctc.co.in

                        Dear sir,
                        I venkatesh komma, i have payment to the rail ticket in irctc rail connect but the amount of rs. 750/- is deducted from my account and credited to your bank but not received by the irctc i have mentioned reference ids
                        Transaction id: [protected]

                        Please look into this and refund my amount to my account.

                        Thanking you,

                        Yours faithfully

                        Venkatesh komma
                        Indian Railways customer support has been notified about the posted complaint.
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                          Akil Qureshi
                          from Agra, Uttar Pradesh
                          Feb 15, 2018
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                          Train:utr sampak krantu
                          Train. No:15036
                          Dear mr. Prabhu, kindly do something about trains running late.. Utr sampak kranti, train no 15036 halt just before gaziabad for more than 1hour.. Can explain the reason for it.. This is not the only case every now n thn trains are getting cancelled n late.. This has been a trademark of indian.. What are u doing to improve it..
                          Indian Railways customer support has been notified about the posted complaint.
                          Feb 15, 2018
                          Updated by Akil Qureshi
                          Chandigarh - New Delhi Shatabdi is also late.. Its arrival time @Delhi was 15.25..its 15.54..still not reached the destination.. What are doing Mr. Railway Minister.. Horrible service
                          Feb 20, 2018
                          Updated by Akil Qureshi
                          No reply from Indian Railways, that means they are least bother about passengers, thier feedback, their time.. This is so annoying.. Mr. PRABHU talking so much about the development he made, but honestly speaking its only in words, , , Railways is still the same... Same old issues still exists.. No changes whatsoever.. Just big talks no real action or change.. Ridiculous, pathetic, horrible n what not to describe Railways under Mr. Prabhu.. Seems lyk he is not capable enough to handle the post.. Pls give chance to someone who is more capable of doing what u cannot.. Really disappointed.. After all its BJP(BiG Jumla Party) thats it nothing else they can do.. The country n its people are suffering since BJP came to rule.. Ab ki bar BJP BAHAR😈👊
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                            A
                            Ashok dadhich
                            from Bhubaneshwar, Odisha
                            Feb 15, 2018
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                            When I was traveling from NJP to dibrugarh today. In the morning my shoe was stolen from 3AC couch near tinsukiya station.railyway catering personnel and attendant is only suspected. They are deployed for safety and security Bt they are doing this type of cheap things. Indian railway should compensate for my loss . in spite of quick complain by me on online portal and 182 railway police helpline no. Action is not initiated by railway.it show a humble towards own staff Bt not towards customer.within couple of minute they msged me that ur item not recovered without any regret for their worst service. Rajdhani train is the safest train in India in respect of security Bt staff is involved in stealing belongings.
                            Name-ashok dadhich
                            Address-airforce station Bagdogra Dist-darjeling pin-734014 West bangal
                            Train no.-12424
                            My pnr - [protected]
                            Berth-B417
                            mobile no. - [protected]
                            Indian Railways customer support has been notified about the posted complaint.
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                              hari ktu
                              from Thiruvananthapuram, Kerala
                              Feb 14, 2018
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                              Address: Malappuram, Kerala

                              Sir,
                              I have a complaint against miss behaviour of railway parking staff in kuttipuram (Ktu) railway station (Malappuram dist, keralastate).
                              One of the staff miss behaving all and making complaint in our bike. Once i asked regarding charging high rate. Now he told me that he will not allow me to park my bike there.
                              Kindly advise how can i make a complaint against him.
                              Indian Railways customer support has been notified about the posted complaint.
                              Feb 14, 2018
                              Updated by hari ktu
                              pls advise how can I make complaint against him and got a solution for parking my bike
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                                yash m jain
                                from Chennai, Tamil Nadu
                                Feb 14, 2018
                                Resolved
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                                Resolved

                                Sir,

                                Greeting,

                                We have send goods in railway parcel service from chennai to guntakal on 07/02/2018 in train no:11028 and the goods has not been received yet and the p. R. R no/pwb no: is[protected] and currently i am enable to track the status of the goods. And from my side i made an enquiry in chennai, guntakal, pune, mumbai but there is no proper reply and they are saying that the goods are not there in particular places. And if the goods are not found with in prescribed time then it may get damaged and we have to face loss. So we kindly request you to track the status of our goods and inform us and make the delivery of the goods as soon as possible.

                                And you can contact us on this numbers [protected], [protected].

                                Waiting for reply from your side.

                                Yours truly,
                                Major steel centre
                                Chennai.
                                Feb 17, 2018
                                Complaint marked as Resolved 
                                delivery of goods has been made.
                                Indian Railways customer support has been notified about the posted complaint.
                                Here the railway receipt is enclosed so please we request to find our goods as soon as possible.
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                                  Shobhanivi
                                  from Patna, Bihar
                                  Feb 14, 2018
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                                  Address: Dhanbad, Jharkhand, 826001
                                  Website: Railway

                                  Dear sir, i am a senior citizen (Female) of dhanbad jharkhand. Today when i was travelling to beohari by shaktipunj express on 14/02/2018 with my daughter, my trolly bag was stolen away early morning (4am to 5am) in between renukut station. Near about 4000 rupees including clothes was lost. The theft incident was happened in the compartment s1 pnr [protected] train no 11448 seat no 35 & 37. When i got down to complaint at choupan station to the rpf they denied to take the complaint and told me to lodge fir in beohari station. The disguisting thing which i noticed was that there were no rpf personnels in the train and even train superintentend was not present in the train on that day. Sir, this is a serious case which the authorities have to take care of. Now we are afraid to travel in train. Who is responsible for this? Sir who will answer to this? Please enquire the same and kindly take immediate action.
                                  Indian Railways customer support has been notified about the posted complaint.
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                                    amar mudgal
                                    from Kanpur, Uttar Pradesh
                                    Feb 13, 2018
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                                    Address: Lucknow, Uttar Pradesh, 226012
                                    Website: www.irctc.co.in/eticketing/mainpage.jsf

                                    I booked the train on the one-month prior date of arrival on 12th of january. Today which is 13th feb, just a day before my travel, i got a message that my train has been canceled. This is pathetic as i don't have any other means to travel except scheduling a flight which is costing me around 4000rs. I chose to train as it was a cheap travel. The railway should have intimated me for the cancellation. I have my interview scheduled for my higher studies. My pnr no is [protected] my train number is 12589 which is canceled on 14th february which is also my travel date. Please give my any solution to travel to hyderabad without giving any further expenditures.
                                    Indian Railways customer support has been notified about the posted complaint.
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                                      Shantanu450 singh
                                      from Delhi, Delhi
                                      Feb 13, 2018
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                                      Address: Nawada, Bihar, 805122
                                      Website: Rrb fee submission site

                                      Sir, i am shantanu singh. I have registered for rrb recruitment and i was feeling application and during submission of applications fee, i have submitted two times application fee due to aome server problem and both time message show me that i have submitted application fee successfully. But i want to know that, will my one time application fee return or not? If yes then no problem and if no, then why??? Its not my fault. It was server problem. My rrb registered no. Is[protected]
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