Indian Railways Complaints & Reviews

Respected sir..

I'm also in railway employer today i journey jam-khambhalia to jamnagar in okha bhavnagar fast passengers train. But when i seat in 2nd class couch then tte shree salim bed behaving and insult me in front of all people. Then told me go and seat local coach.. But sir i have railway passes regular (2nd class reservation)
Tte salim very baldly insult me in every front of people.

Dear respects sir please i'm very shamfull for all this bed behaving from tte salim rajkot division rajkot gujarat.

Sir please help me..

I booked ticket (Pnr no: - [protected]) from alleppey to bangaluru cantt but by mistake i got down at bangaluru city at 9am 24th september 2017.
At platform number 1 exit. Railway staff hold me and asked for 880 rs as fine, when i raised concern they gave me an excess fare slip (No. 15, 730712) of 600 rs from bwt to sbc station which is wrong. When i raised concern that they are giving wrong slip they started misbehaving and threatened me about putting me behind bars.

Sir,
Pnr [protected] ticket was wait listed for journey date 25.9.17.

Cancellation rules for wait listed tickets is half an hour before departure.

My question is how a passenger without arranging any substitute options to reach their destination, going to the railway station for cancellation a waiting ticket? It's only a massive harassment and intention to monetary loss of passenger.

My second question is, if we cancel waiting ticket as per rule i. E before half an hour of train departs, what kind of benefit got indian railway or what should change in seating arrangements of that train or something else?

Its not a matter of jokes... Because huge monetary losses we have faced.

We booked ticket on 16th june 2017 for traveling from jaipur to allahabad on date of journey 23th june 2017 in the train no. 12404/ jp ald express. The train was cancelled its entire journey on the said journey (23.6.2017) might be due to farmers' agitation as displayed and announced at jaipur jn. The station master informed us that the amount of ticket will be refunded (Credited) in our account as ticket was booked through irctc e-ticketing. We are sorry to inform you that after making all efforts (Mailing irctc, railway board and ministry) we have not received the refund amount till date. The irctc is saying that they don't have any official information from railway about the cancellation of train 12404 dated on 23/6/2017. It is surprising that the cancellation of train has not been endorsed to irctc and consumers are unable to get hard earned money refunded.
The description of the ticket is as follows:

Transaction id : [protected] pnr no. [protected] train 12404
Date of journey and boarding: 23/6/2017 class: second ac ticket type: e-ticket
No. Of passenger: four amount of ticket: rs 6360.0

I booked a ticket in a special train from secunderabad to howrah train no:07182 up to visakhapatnam my pnr no:[protected] dt:25/09/2017. Scheduled time was at 21:40 hrs but the train was late by 5 hrs and started from secunderabad at 2:30am. I waited up to 1:30 am and went to cancel the ticket but the booking person denied to cancel the ticket as the train is already scheduled.in the regard i went to meet any authorize person at the station, to my surprise no one was present at the office. I am writing this complaint because i have some points from where we can get justice or answers.

My points:
—
1. Why was the train late by 5 hrs when it is starting form same station.
2. Why was no authorize person available at that time to answer.
3. Why was my ticket not cancelled and got refund.
4. At 11:45 pm bogies of the train were getting repaired at yard. When the train is scheduled at 9:40 pm.

Please look into the matter and do the things needful.

Regards,
Md. Feroz
Mob:[protected]
Address:flat no:g1,
Sree venkateswara resiency,
Road no:4
Anjenaya nagar,
Moosapet,
Hyderabad-500018

I in gaya junction was inquiring about a train as the train was late. I asked twice after an hour, the employee miss behaved with me. According to him i am a mentally affected person and even he used several slangs. And when i came to register my complaint, the complaint receiver has not received my written complaint and even threatened me that he will give me to rpf. And when he came to know that i am not from gaya he even used to sout on me to get out of the compartment. The exact time was 07:22. Its a request to revert to this complaint.

(W/er/hwh/[protected] this my previous complaint number in which i have complaint for unusual late of train no 12331 & 12332 but reply came for train no 12322 & 12321 this proves that indian railway is irresponsibble from their duty and it is proves that today 12331 is also going to be late thank you indian railway we are used to this types of behaviours i think i have to go to consumer court now) pls see in this matter

I am going in mas-snc express.. It was 5 hour late in the boarding station chennai central and after that now it's moving like a local train. It is taking too many halts and no cateerer systems i haven't seen till now. I need go to kharagpur in time but i don't think it can be arrived there even after 10 hour of my sheduled time.. Indian railway in such a worst condition i can't imagine also

I traveled by 12860 HWH - CSTM Geetanjali Express vide PNR NO [protected] from HWH to CSTN Dated 17th Sept . The super fast train was not cleaned right from Hwh to CSTM !! After sending SMS by one co passenger, the B2 Coach ( Where I was travelling) got cleaned. The vestibule corridor and the coaches were too dirty all the way.. The waste box was not getting cleaned .
Are we paying so many taxes to the Government to see all filthiest?
There was no safaiwala all through out the journey. Is it the way to trouble the passengers?

Ticket details:

Transaction id [protected]

Pnr no [protected]

Train no 15602

Date of journey 05/10/2017

The ticket was booked online thro irctc website.

The railway site says processing of refund will start immediately on cancellation of train with effect from 1-7-2015.

Since a week over the train has been cancelled. No refund action...

Immence pain i have gone through while travelling in train no1233 from howra t jammu dt 23-9-17.
I started my journey from howarah junction on dt 23-9-17 in train no 12331. As per schedule it was expected to start at 1155 pm dt23-9 & reach jammu on 25-9 by 1235pm. The time i am writing my immence pain & torture i have gone trrough wile travelling in this train for the first & last time it has just reached sahranpur & it is 8-45pm dt 25-9.17. The train is already 16hours late. The way this train is plying it is expected to reach jammu on 26-9 at about 5 00am.
Mr railway minister & top raiway executives you will not understand this pain because you people being born with silver spoon have never gone through such circumstances. & that is the reason you have never tried to correct it.
I am travelling in sleeper class s12 coach & my seat no is 32 su. For the last 44hours i am confined to my side upper birth. Because some other persons have occupied my seat. & have not vacated the same instead of my repeated requests. I have not seen any railway tt or any railway person since i boarded this train on 23-9-17.. The condition of reserved sleeper class is uglier than the general class. There is no fan. It is a very dirty & foul place. There is no railway person to take care of.
Pray god that good sense prevails to those who are at the helm of affairs & see what the ordinary persons go through. & the corruption & nepotism they face at each & every place..
Pl fix the responsibility & try to set the things right. Bring punctuality in the running of trains & make late running trains scrapegoats..
M no [protected]

Trainenquiry.com used to give accurate information on atleast the actual arrival / departure timings. But for the past more than one year, some mischievous officials have made fun of this site. What to talk of expected arrival/departure timings, this site is giving erroneous information on actual arrival/departure status /timings. Eg pl check 12011 ndls - kalka sharabdi exp on 25 sept 2017. It showed actual departure from ambala as 10:30, where as the train reached this station at 11:00 and departed at 11:05 and so on for all subsequent stations
This appears a deliberate move by some rail officials to defame modi govt.
Pl order investigation and punish guilty officials

Respected sir,

I am still travelling in himgiri express (12331) which one has departed on 24 sep 2017 at 0200 hrs from howrah. This train is running late by 15 hours.
I had not got confirm seat. I had been rac, b1, 39.
The ticket collector of this train has not yet cleared the rac seats of mine and my co passenger. Ticket collector has alloted the vacant seats to some other passengers who were traveling either with general tickets or waiting listed because of some monetary benefits. Just like b1 64 has been given to someone because of tte money making. This is really injustice to me and other co passengers. Even the tte does not understand about humanity that the train is running late by 15 hours and the passengers are in difficulty.
Today our government of india is taking about change or making of new india.
I should say transformation of india to new india cannot be done if this type of corrupt officials of indian railways are present in our society.
It is therefore requested that necessary disciplinary actions be taken against tte.

Yours faithfully
Sidharth priyadarshi
Pnr [protected]

I booked a tatkal ticket in lokshakti express train no. 22928 dated 26/09/2017 for which i was charged 410 rs. Whose base fare is 260 rs, reservation charge is 20 rs., superfast charge is 30 rs. And tatkal charge is 100 rs. Whereas in general quota base fare is 160 rs., reservation charge is 20 rs., and superfast charge is 30 rs. Which amounts to 210 rupees total.
So why am i charged 100 rs extra as base fare in tatkal?

As per the railway notification, senior citizens have to get their aadhaar status verified. I have tried it several times and also complained 2-3 times at the relevant e-mail id and got complaint ticket id (Latest) as [irctc #5665082]

The desired verification (In respect of my wife savitri asawa) has not yet been completed as can be seen from the following master list:

S. No. Name gender berth preference food preference senior citizen concession date of birth id card type id card no. Aadhaar status select
1 asawa girdhari lal male lb veg srctzn 28-sep-1945 aadhaar id [protected] verified

2 savitri asawa female lb veg srctnw 28-sep-1950 aadhaar id [protected] not verified

Please get the needful done soon.

Dear irctc team,

I request you to please check, tdr request as train was more than 6 hours late at agra fort station on 15 sept 2017 and after waiting for 4 hours i have filled tdr request as i have not travelled in that train. Stipulated time limit of 2 hour applies when train is on time. Since after 2 hours at 1:30pm from its scheduled departure time of 11:35 its shows only 2 hours delay that could we have travelled but wen its shows for more 6 hours delay i can't travel and file tdr. I request to please check history of train timing on that day, consider my request for refund on expection. Or forward this to senior escalation team. Its just not matter of refund its high level of inconvenience cost due share negligence will report to consumer forum as well.
I have attached screenshot of my tdr

Regards
Virendra singh
Pnr : [protected]

Irctc reply
*dear customer, *

The tdr filed against pnr number [protected] with reason train late
More than three hours and passenger not travelled. Has been
Repudiated by system as per the indian railways refund rules
https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf

Reason for repudiation/rejection: null.

Please note that the decision about the amount of refund or
Rejection of claim is taken by system as per extant refund rules
Of indian railways and not by irctc.

The status is also available online and found under tdr history.

For any assistance please contact our customer care call centre or
Mail to [protected]@irctc.co.in.

This is an auto generated mail. Please do not reply.

—
*with regards,
Customer care, irctc

Hello sir, i am a regular traveler between delhi to azamgarh route with train no. 12225/12226. This train is marked by indian railway as super fast and we are paying super fast charges for it.
Beside that it is always getting late. Few time my exam is also left.
Railway employees are getting paid for train late as overtime but as a passenger we have to lost our time and exams.
Few time train are stopped on unknown station where there is no stoppage. Also, there could be chances that railways/train person delaying train due to overtime charges.

So, i want some action on it and if train are getting late from respective time schedule then either railways employees should not paid for overtime or passengers must get its penalty.

Thanks

Train no 12331 & 12332 is running continously late. We are very much depended on this train and tommorow we have a ticket to jammu tawi pnr no [protected] as i am track this train 12332 is running 6 hr late and i also know that tommorow it is going to be late from hwh (12331) so i request to kindly see in this matter and take some action to make it right time

(1) there is no special arrangement for over 75 years old handicap persons.
(2) there is only one room allocate for 3 persons, 4 persons and same room for 6 persons.
(3) gujarati cooking staff/catering must required.
(4) there is no punctuality in time. We were grudgingly stay at puna railway station from 1:00 am to 3:30 am in some bad condition.
(5) transportation has very poor quality. When we were travelling in bus, rain was following in the bus.
(6) all over we are not happy with over all performance.
(7) tourist has many problems regarding services.

Hiralal n. Vadher
M: +91-[protected]
Email: [protected]@gmail.com
Tour conformation number: [protected]
Transaction id: [protected]

Sir,
Mobile charging point of coach number s11, birth number 12, train number 12296 is not working. My pnr number is [protected]. Date of journey is[protected]. We crossed katni station nearly 30 minutes before. We are facing problems to charge our mobile. For this we are wondering here and there. Please send the maintenance team as soon as it is possible.
Thanks...