Indian Railways Complaints & Reviews

Dear irctc team,

I request you to please check, tdr request as train was more than 6 hours late at agra fort station on 15 sept 2017 and after waiting for 4 hours i have filled tdr request as i have not travelled in that train. Stipulated time limit of 2 hour applies when train is on time. Since after 2 hours at 1:30pm from its scheduled departure time of 11:35 its shows only 2 hours delay that could we have travelled but wen its shows for more 6 hours delay i can't travel and file tdr. I request to please check history of train timing on that day, consider my request for refund on expection. Or forward this to senior escalation team. Its just not matter of refund its high level of inconvenience cost due share negligence will report to consumer forum as well.
I have attached screenshot of my tdr

Regards
Virendra singh
Pnr : [protected]

Irctc reply
*dear customer, *

The tdr filed against pnr number [protected] with reason train late
More than three hours and passenger not travelled. Has been
Repudiated by system as per the indian railways refund rules
https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf

Reason for repudiation/rejection: null.

Please note that the decision about the amount of refund or
Rejection of claim is taken by system as per extant refund rules
Of indian railways and not by irctc.

The status is also available online and found under tdr history.

For any assistance please contact our customer care call centre or
Mail to [protected]@irctc.co.in.

This is an auto generated mail. Please do not reply.

—
*with regards,
Customer care, irctc

Hello sir, i am a regular traveler between delhi to azamgarh route with train no. 12225/12226. This train is marked by indian railway as super fast and we are paying super fast charges for it.
Beside that it is always getting late. Few time my exam is also left.
Railway employees are getting paid for train late as overtime but as a passenger we have to lost our time and exams.
Few time train are stopped on unknown station where there is no stoppage. Also, there could be chances that railways/train person delaying train due to overtime charges.

So, i want some action on it and if train are getting late from respective time schedule then either railways employees should not paid for overtime or passengers must get its penalty.

Thanks

Train no 12331 & 12332 is running continously late. We are very much depended on this train and tommorow we have a ticket to jammu tawi pnr no [protected] as i am track this train 12332 is running 6 hr late and i also know that tommorow it is going to be late from hwh (12331) so i request to kindly see in this matter and take some action to make it right time

(1) there is no special arrangement for over 75 years old handicap persons.
(2) there is only one room allocate for 3 persons, 4 persons and same room for 6 persons.
(3) gujarati cooking staff/catering must required.
(4) there is no punctuality in time. We were grudgingly stay at puna railway station from 1:00 am to 3:30 am in some bad condition.
(5) transportation has very poor quality. When we were travelling in bus, rain was following in the bus.
(6) all over we are not happy with over all performance.
(7) tourist has many problems regarding services.

Hiralal n. Vadher
M: +91-[protected]
Email: [protected]@gmail.com
Tour conformation number: [protected]
Transaction id: [protected]

Sir,
Mobile charging point of coach number s11, birth number 12, train number 12296 is not working. My pnr number is [protected]. Date of journey is[protected]. We crossed katni station nearly 30 minutes before. We are facing problems to charge our mobile. For this we are wondering here and there. Please send the maintenance team as soon as it is possible.
Thanks...

I have been travelling on 24th sept 2017 night boarding from howrah to patna. My bag which contain expensive things including laptop, camera have been stolen in lakhisarai station. Please do something urgently as it has some very valuable things of mine i urgently need. Please sir resolve this as soon as possible as it will affect my job. The laptop has all the elements and confidential details.

What's wrong with indian railways? There is nothing called value of time!!! I am boarding a so called "special" train (Hwh bnc sf spl / 06532) from howrah station which is suppose to take me to bengaluru, departing at 1:00 a. M. It's 1:40 a. M. Right now and i'm already sweating. As already the humidity today in kolkata is so high and they have kept the a/c and fan everything shut!!! On top of that the train is late. They say there is a technician who'll arrive (God knows when). The sad part is there are patients who travel to the south in order to get themselves treated and this is what they get in return. High payment for a. C. Coach and poor us we get such a great and timely service (Sarcasm though) i kindly request you to take the note and fix the problem as soon as possible! Value "us", value "time"!! It's we because of whom you are getting all your revenues and this is how you treat us??? This is one of the reason we'll never be a successful country!!!

Sir
I am satish kushwaha travillaing in 14163 sangam exp on 23 sep from kanpur central to tundla jn for appear in up pcs exam but train late more thsn 07 hrs to reach tundla jn due to this i loss a chance to appear in up pcs exam.
Sir i want to know the reasion why train late so much time in a short distance.
Train take more than one hrs in firozabad stn, in the view of above i requested to check the matter why train become so much late for help us and regard me.

Pnr no. [protected] from ghy to ndls in train no. 12423 rajdhani express on 24/09/2017 through railway counter naharlagun, arunachal pradesh but the status of bearth transferred to abadh assam 15909 on 25/09/2017 without any prior information and however, i have not opted any vikalp option while booking. I have to get down with my family at new bongaigaon station.

Was shocked to know that there was no track for wheel chair on tracks at valsad station in gujarat. We alighted on platform no 2 but my father couldn't climb stairs we had to get wheel chair from platform number one... Which was lifted on shoulders of four people to cross tracks.. Amazing the thing which costs almost nothing was also missing there

Railway can at least make road type crossings or something else for disabled or old people

Dear sir,
Tc asking money. My ticket is conform, mere pass id card bhi hai maine mere saath 4 ticket nikala tha baki log ke pass id proof nahi hai isliye tc bolta hai 200 hundred do muje. Date 23/09/2017 mumbai to lucknow ki trean hai. Mumbai se nashik tak parishan kiya muje ye s11 me seat no 72 67, 69, 66 hai pantry me lake gaya muje or boola paise do please ye tc aap ko pata hoga use karbhai karo.

I travel lludhiana to rohtak my pnr [protected] on dated 23/09/2017 i very surprised when i received evening tea kit which provides tea snaks samosa in a lokel empty envelop derty types. When i opened i surprised, which added potato not clean outer layer also added on it i take a picks also. Let me know
Indian railway food section what's types of given service in shatabadi express
Same time i call to service providers
But your executive provide me snaks
Eg samosa is totally inhigine with out clean along with layer present
I take a photo also
I pay rs 250/ for the same
Its for your kind notice
If any one involving take action against him
Dr surinder wadhwa
Rohtak
[protected]

Sir
I am now travelling by train no. 22634 nizamuddin tvc express. Yesterday night at about 2.30 am when we were travelling between bharatpur jn and saway madhopur, i and my friend midhun lost our mobiles along with six other passengers. Kindly take immediate action. The mobile numbers are [protected] under my name and [protected] under the name of nikhil k p. I am returning home by the train and has left vadodara station gujarat. One more fellow passenger's mobile (Amal shankar-[protected]. Pnr no.[protected]). Our pnr no. S are [protected], [protected], [protected], [protected], [protected], [protected] (Two faculty and 38 students). Our ttr had not come and no rpf personal has come till now in our compartments (S4 and s3). We contacted railway helpline and got direction to file a complaint at rpf kannur station. But it will be late we think. We will provide more information if required. Our faculty's contacts are given below.
Sailesh. R apme, gce kannur -[protected].
Shaji k c, trade instructor - [protected], [protected].

Hoping for prompt action.

Midhun mohan
S7 me
Gce kannur
Parassinikkadavu po
Kannur 670563.

I have reserved train from cbe to daund on sep 23 train number 11014. Train departure time as per schedule 8.45 am but the train delayed up to 5.30 pm with different reasons. Railway department didn't notify to passengers.

Old age peoples, kids and most of passengers suffered for a full day with out food, accommodation etc.

Kindly address this and make sure that railways is for the people
.

On 22/09 i was traveling by 12321 mumbai mail from hwh to gaya.in dhanbad station when train start a unknown person who was wondering without ticket in coach s9 infront of tt and rpf snached my wife purse where she has a gold jewelry of rs.30000 a mobile of 7000 and a pan card debit card passbook of arpana kumari central bank and a bank of india. More than 10 people was wondering but tt and police taking only 100rs. Each and left them. One of them did it in dhanbad. I lost my about 50000 rs.in all. Plz help me s9 seat no 72.

I had parcel my bedding and books in single parcel from gwalior (Mp) indian railway parcel service on 23 aug 2017 with prr no. [protected] (Pwb/sdl-shahdol) for delivering in shahdol (Mp) but till now (More than 1 month) parcel had not been delivered., and there is no correct information where is my parcel.. And parcel is missing. No information from gwalior or shahdol... Plz help

Rsp sir
My pnr no [protected] alipurduar (Noq) to guwahati doj20 09.2017.
Train name saraighat express. Departure time is 04.35 am. When i ask enquiry staff about this train status. Enq staff reply no message received from control room. After an hour when i ask enq staff they replied sir train is diverted to gopalanj stn new alipur stn will not touch. It is nothing but a mental torture to passenger. There is no announcement regarding diversion of train. When i ask drm over mobile he was answer less. Railway services detonating day by day. We are expecting railway services will improve today or tomorrow. But personally i fell this type of irresponsible staff will causes public harassment & public will face no of accident. Rgds alok dasgupta. [protected]@gmail.com. [protected] baroda gujarat

We booked ticket on 16th june 2017 for traveling from jaipur to allahabad on date of journey 23th june 2017 in the train no. 12404/ jp ald express. The train was cancelled for entire journey on the said journey (23.6.2017) might be due to farmers' agitation as displayed and announced at jaipur jn. The station master informed us that the amount of ticket will be refunded (Credited) in our account as ticket was booked through irctc e-ticketing. We are sorry to inform you that we have not received the refund amount till date. The irctc is saying that they don't have any official information from jaipur railway about the cancellation of train 12404 dated on 23/6/2017. It is surprising that the cancellation of train has not been endorsed to irctc and consumers are unable to get money refunded. It seems like a cheating. Kindly order to probe the matter and instruct the person concern to inform about the cancellation of the said train to irctc.
The description of the ticket is as follows:

Transaction id : [protected] pnr no. [protected] train 12404
Date of journey and boarding: 23/6/2017 class: second ac ticket type: e-ticket
No. Of passenger: four amount of ticket: rs 6360.0

Kindly look the matter so we can get our hard earned money back..
Prof. (Dr.) veeru prakash
M. Sc. (Ag. Biochem.); m. Tech. (Biotech.);d. Phil.; f. I. S. A. B.
Associate dean (Administration), jibb, shuats
Nodal officer, edc, shuats, allahabad
+91 [protected]

Nirmal biswas shakti nagar co-op hsg soct.
Iras 5th floor, building no.28,
Dahisar (E), mumbai 4-00068
Dated 23/9/2017,

The chief manager
State bank of india
Centralised pension processing centre,
5th floor, premises no. T 651 t
751, itc belapur, belapur rly station complex,
Navi mumbai-400601

Dear sir/ madam,
Sub: 7th cpc revised ppo (Pre 2016)
Ref: f. A &cao (Pension) w. Rlys letter no nil dt 4/8/2017,
Old ppo nowr/1018/155028, new ppo no.[protected]
Branch ifsc no. Sbin0004283, branch pbb churchgate,
Account no. [protected]


Your kind attention is drawn to above referred letter wherein you were instructed to
Pay me arrears of pension as well as draw my new pension as under
New pension from 01/01/2016 rs 78800.
Although three months have elapsed since then, but i am still paid pension at old rate.
Kindly look in to the matter and start my pension at new rate and also pay my arrears due.

Yours sincerely,

(Nirmal biswas)

15960 down kamrup exp
Grpf officers pulled all the passengers down who are quite normal after that i was quite happy a bit for few minutes next that of grpf officers took money from public and allow them to enter again on handicap compartment
And the compartment is fully packed like a general compartment
I am the only handicap in this compartment and 3 of senior citizens are in trouble to be sorted
We are in pain plz help us
Public says we are here by providing money if you are uncomfortable you may get lost we can't afford place for you