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Indian Railways Complaints & Reviews

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Updated: Apr 6, 2026
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Indian Railways reviews & complaints page 151

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V
VikashGinodia
from Kolkata, West Bengal
Sep 2, 2017
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I was travelling from dehradun to kathgodam via train no. 14120 ddn-kgm-express pnr [protected] berth a1-13 a-14 on 24.06.2016. I suffered a loss due to theft at night on that train. Unfortunately there was no security to whom alarm could be raised and when informed to the tt all that he could help is suggest me to lodge a complaint with the station grp.

Attached herewith is a copy of fir filed with kathgodam grp. I, further filed an online complaint with railways vide ref. No. W/nr/mb/[protected] to which they have simply agreed to refund recovery of rs. 1, 500/- (Copy of letter attached herewith).

This seems as a joke as, i have lost valuable of rs. 65, 000/- and had demanded rs. 1, 00, 000/- from railways for loss of my valuables and the mental agony and pain due to their lack of security and safety.

I appeal to you, to hear my plea and help me in recovering an appropriate compensation towards my valuables and mental agony from the railways due to their laxity.
Indian Railways customer support has been notified about the posted complaint.
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    Asoka Kumar Pandit
    Sep 2, 2017
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    Website: Indian raiways

    The water cooler in the piravam road railway station is working intermittently.. There no fan except two, in the platform. No enquiry counter/ resting room for reserved passengers. The public grievance officers land line no.[protected] and the email i'd is not working inspire several efforts. Then what us the usei of this information display. This said to be adarsh station by some people.
    Please do the necessary for addressing these deficiencies.
    Asokakumarl
    Pnr no.[protected]
    Indian Railways customer support has been notified about the posted complaint.
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      Raghavulu Vurrinka
      from Hyderabad, Telangana
      Sep 1, 2017
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      Address: 500016

      Train no - 07008 (Darbhanga jn [dbg] to secunderabad jn [sc]) is running 20 hours late. No information is was provided to the passengers about the late running of the train.
      My family member including my mother aged 62 and my aunt aged 61 reached gaya jn railway station 2 pm and later came to know that the train is late by 9 hours and waited in the railway station. Later 8 pm they came to know that train is late by 20 hours i. E it will start next day 6:30 am.
      Complaint 1: train running 20 hours late and people are suffering.
      Complaint 2: no prior information is provided about the late running of the train.
      Indian Railways customer support has been notified about the posted complaint.
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        M
        mahi3601
        from Pune, Maharashtra
        Sep 1, 2017
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        I have booked e tikit dated 29/08/2017 train no.11015 pnr no.[protected] i received massage train no 11015 ltt-gkp kushinagar exp (Of 29/08/2017 sch dep 22:45 hrs) is reshedulled to 11:10 hrs on 30/08/2017 inconvenince regretted. But train not run that time & no any other masse. To send me from railway. So i am not travel that train & i miss the train because i don't know new time please to refund my fair rs.610/-
        Indian Railways customer support has been notified about the posted complaint.
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          V
          venkatesh1010
          from Warangal, Telangana
          Sep 1, 2017
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          Address: 533254

          I am regular passenger of indian railways. I travel by train frequently. For last 10 years, i travelled throughout india.in my experience, i observed that many passengers are being disturbed by people, who have snoring problem in train. Due to loud snoring by some passengers, remaining passengers are not getting sleep and getting irritation. Therefore, i am herewith giving a suggestion to avoid this problem. Kindly ask the following question to passenger in reservation form.
          Do you have snoring habit? Yes [ ] no [ ]
          If passengers tick yes [bracket], kindly put them in a separate compartment or allot their berths separately.

          Regards

          Venkateswara rao adabala
          Indian Railways customer support has been notified about the posted complaint.
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            S
            sunny_26
            from Kolkata, West Bengal
            Sep 1, 2017
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            Address: Kolkata, West Bengal

            I was coming from bidhan nagar road to dumdum with a friend of mine. He was going to barasat. After standing along quene at ticket counter of bidhan nagar road (Counter 2) a lady told me that she will give me only one ticket inspite of paying her full money of two tickets. I told her she should give two tickets.. Where is the problem... At the end she refused to give both of the ticket... Then i have to buy ticket from atvm machine. I dont what kind of problem of her... For these of people indian railways always have a bad name...
            Sep 1, 2017
            Complaint marked as Resolved 
            Indian Railways customer support has been notified about the posted complaint.
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              D
              Divyansh Reyansh
              from Bidar, Karnataka
              Sep 1, 2017
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              Address: Bokaro, Jharkhand, 827012

              Ac coaches should be placed either before or after the sleeper coaches and not in between. I was travelling in train no 15027 maurya exp and i got confused about where my coach (S5) was. I got too late finding my coach since the ac coaches were placed between the sleeper ones. Due to lack of time, i almost missed the train. So this must be taken care of. Arrangement of coaches in 15027 is like this time, s1, s2, s3, s4, b1, a1, s5, s6... This is not in arrange way... Please solve the problem... At night also ac coaches are closed... How we can go s1 to s6 at that night time... Finally no any benefit for this confusion coach arrangement.
              Indian Railways customer support has been notified about the posted complaint.
              Train no. 02591 ( GKP-YPR SPL TRAIN) position is wrong coach no. Is always inline. For example ..D1, D2 is it ok but D3 is in last 3rd number of train it is wrong placement .
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                A
                Ankush saraswat
                from Bengaluru, Karnataka
                Sep 1, 2017
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                Address: Rangareddy, Andhra Pradesh

                Dear sir, i booked ticket (Train no.13226, coach no c1) from rajendranagar to barauni. Ntes shows train 13226 is cancelled between barauni and jaynagar that means it travel from rajendranagar to barauni and ntes also show train is running but in actual half train cancelled and remaining train running from rajendranagar without any information give to passengers. All passengers from c1 and other coach passengers are mixed.
                All passengers are in big trouble and feel very bad. It is very big mistake by indian railways.
                Please find attached photos as a proof.

                Please do needful action against all staff.
                Indian Railways customer support has been notified about the posted complaint.
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                  G
                  george t v
                  from Ernakulam, Kerala
                  Aug 31, 2017
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                  Respected sir,

                  Sub: ticket issuing clerk as a contractor employee belongs to koratty angadi railway station belongs to trichur district behaved with ugly words & arrogance, rough talking about want of a two tickets for my wife & daughter on 26.08.2017 urgent basis.

                  Dear sir,

                  I am an retired employee of indian oil corporation ltd, daily i am depending on a passenger train morning guruvayoor - ernakulam in the morning at 8 `o' clock and the evening by alleppey - guruvayoor at ernakulam south by 7.35 pm.

                  Now, i am working as partner of indian oil dealer of vimal gas, palluruthy. Our zap code is 117744.

                  My complaint is about ticket issuing clerk of mr. Babu. Whenever the train comes not issuing the ticket on urgent basis as a man of human resources. Last six months back also, i am faced the same problem. Whenever i am get in ticket he is not issued ticket and talked with ugly words in early morning. This type of talking i am feeling too much. I am also, making the same complaint earlier your complaint register with u. U r not taking any action so far. I have already lodged this complaint this matter over telephonically by your contractor mr. Manesh sebastian. Also the passenger assoication peoples. Ticker issue clerk also, telling me not give complaint register while issueing ticket. Wait for train left only.

                  These type of man won't allow worked with a contractor employee will face so many problem. Do the tickets some polite manners in the early morning. So many students going without job. Never appoint as retired employee like babu... Whats the vision for railyway about daily passengers...? Then onwards i am not taking seasons ticket also, ernakulam south. My. Id. No. C10ebtg1f5. Last 40 years travelled as passenger train.

                  May i request to u please issue the following details as apply for right information act. What the proceedure...?
                  Koratty angady railway station.
                  1. Work order no.
                  2. Contractor name & mobile no.
                  3. Contractor employee details & mob. No.
                  4. Last month 3 months collections.
                  5. Last 3 months exps details eg. 01.04.2017 to 30.06.2017
                  6. Last 3 complaints register copies. & and already lodged a complaints
                  Original from compalint register.
                  7. Contractor employee bio - data copy.

                  May i request you enquired the details and reply your confirmation.

                  Do the needful as early possible.

                  My good friends with in railway for your ready refference.

                  1. Kousal s. Rly chennai mob no.[protected]
                  2. Cicily s. Rly, ernakulam south mob no.[protected].

                  Now & then i am contacted for eq release for the above persons.

                  For your ready refference & n. A. Please... If i am writing any worng words forgive me... Sorry for the delay for lodged this complaints i am with gst issues...

                  Thanking u,

                  Ever loving yours,,

                  George thattil,
                  Koratty. Mob. No.[protected].
                  Indian Railways customer support has been notified about the posted complaint.
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                    S
                    Sudeep271
                    from Chennai, Tamil Nadu
                    Aug 31, 2017
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                    parking charges at aurangabad (maharashtra) railway station

                    Address: Aurangabad, Maharashtra, 43100

                    My complaint is about parking charges of car at aurangabad railway station. I dont know is it authorized by railways or not. They will take charge rs. 24/- even for 1 minute, even they provide receipt for the same. On 27.08.2017, i went aurangabad railway station, for 5 minutes they have taken rs.24/- as parking charge. I just want to confirm is it authorized by railways?...
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                    S
                    Sowjanya Ram Naralasetti
                    from Mumbai, Maharashtra
                    Aug 31, 2017
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                    theft of gold ornaments in train

                    Address: Guntur, Andhra Pradesh

                    Respected sir/madam,
                    Myself and my wife traveled in palnadu express, from secunderabad to guntur.
                    We observed the theft happened by the opposite passenger with seat no : 29 who also boarded the train at secunderabad and wants to travel till guntur. He hanged his overcoat on our handbag and after a while he kept that overcoat on the luggage carrier. Suddenly he got down in piduguralla station. Actually we did not notice our...
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                    K
                    krishnapal bind
                    from Delhi, Delhi
                    Aug 31, 2017
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                    Address: Bharuch, Gujarat

                    Dear sir, myself krishnapal bind a employee of gail (India) ltd. I have mst 55436539 dated 14.06.2017. Uts bom8buh31h for 3 months & travelling from vishvamitry to bharuch. On 29.08.2017during travelling in memu surat-ahmedabad 7.00 pm i have loss my wallet including identity card, dabit card, visiting card & some money. Request for n. A please. My mo no [protected] & e-mail id [protected]@gail.co.in
                    Indian Railways customer support has been notified about the posted complaint.
                    I have lost my Scorpio key from Reevanchal Express Train - train no- 12427 on 25 Aug 2017 (Allahabad to Anand Vihar)
                    Name- Rakesh Srivastava
                    Seat no- B3 -32
                    Mobile no- [protected]
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                      S
                      Saran Tiwari
                      from Morjim, Goa
                      Aug 31, 2017
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                      My train no. Is 12144 from sultanpur to ltt
                      Date is 28 aug 17 departed from sultanpur but 4:25 hrs late but
                      Today is 31aug 17time is 11:02am but not reached in ltt becoz route is diverted vai pune
                      But 15min chalate 3-4 hrs rokte hai this is not fair abhi pune mhi pahucha
                      Bhook lag rahi kal sham se but kuch nhi soch rahe ye log
                      Please kuch kare yaar...
                      Indian Railways customer support has been notified about the posted complaint.
                      On 26 aug 2017 i was taveling from patna junction to lucknow in ac 3 coach kumbh express. A vendor boy of rail ahar came with food packet. I m taken one packet from him. When i opened the food smell and he is not fresh . so kindly register my complaint and take definit action against the them.
                      My name is parivesh and my PNR is [protected]
                      My coach no S5 is not attached with train on[protected].
                      Kindly do the needful for the same immediate.
                      I booked a ticket on 23rd aug 2017. Ticket charge is debited from my account but i didn't get any kind of confirmation massage on my phone or email
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                        I
                        inderjit singh321
                        from Hisar, Haryana
                        Aug 31, 2017
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                        Address: 143001

                        I have booked my ticket in 2ac now i have recived msg that my ticket move on to 3ac i have booked in tatkal i cant even cancel the ticket i dont want to travel in 2ac there is now law in india? How u the system allow to change coaches like this this happaness 2nd time with me check it
                        Trn:18110
                        Dt:[protected]
                        Frm asr to rmt
                        Cls:3a
                        P1-a1, 12
                        P2-a1, 11
                        Indian Railways customer support has been notified about the posted complaint.
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                          A
                          anitaaggarwal2
                          from Delhi, Delhi
                          Aug 30, 2017
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                          Address: New Delhi, Delhi

                          I have booked a ticket in train no. 12484 (Ex asr-kcvl) vide pnr no. [protected] on 26/8/17 and paid rs.679.12 vide txn. Id [protected]. On 27/8/17 i hv recd. A message on 9.42 am that the train has been cancelled. At 12.50 p. M. On the same day i recd. Message that now it will run on dt. 27/8/2017. No time mentioned. I inquired from the railway inquiry on ph. No.[protected] and got to know that train left at 1.20 p. M. From new delhi

                          Pl. Let me know how can i travel in that train for which i was informed earlier that it is cancelled. You are requested to refund fare paid for the above mentioned train ticket and also compensation for cancellation of my appointments due to wrong information shared by you.
                          Indian Railways customer support has been notified about the posted complaint.
                          Someone stolen my phone(One Plus X - Android Phone) from overcrowded local train which was running fron vashi to nerul approx at 9:45 PM at ghansoli railway station, Incident happen yesterday (08/29/2017).
                          My device color is black and 1 sim card and 1 memory card inserted in my device.
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                            gaurav42
                            from Mumbai, Maharashtra
                            Aug 30, 2017
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                            Address: Thane, Maharashtra, 421301

                            Konark express of 29th august was delayed by a day. It was rescheduled thrice, but didn't depart from cst. Suddenly it departed from kalyan station without any prior notification to passengers from railway. Online status was also not updated until the train arrived at kalyan.

                            For no mistake of mine, i couldn't board the train due to negligence of indian railway. My reservation was wasted.
                            Indian Railways customer support has been notified about the posted complaint.
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                              V
                              velijala88
                              from Mumbai, Maharashtra
                              Aug 30, 2017
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                              Address: 500006

                              Hi team,
                              This is regarding my counter ticket cancellation issue.

                              I have booked below pnrs on 14th march'2017 using my sbi debit card.

                              I have cancelled all mentioned pnr numbers on 7th april'17.

                              Since i have booked this tickets using my sbi debit card, i didn't
                              Received any money in hand and got informed that amount will be refunded
                              In my sbi account (I. E. Electronic refunds). Yesterday i called to pos

                              Customer care:[protected]Pankaj) and got informed that pnr status
                              Showing as amount refunded on 8th april'2017. But, i haven't got any
                              Refunds yet.

                              Also, i have sent several mails to : [protected]@irctc.co.in for the same, but there is no further actions taken by any team till now.

                              Attaching my sbi bank statement and you can see all
                              Transactions from 14th march'2017 to till date.

                              Kindly
                              Initiate below refunds.
                              [protected] — amount to be refunded:rs.1830/-
                              [protected] — amount to be refunded: rs.1650/-
                              [protected] — amount to be refunded: rs.305/-
                              [protected] — amount to be refunded: rs.280/-
                              Total pending refunds: rs.4065/-

                              It is been more than 120+days and there was no credit done in my sbi
                              Account. Here with attaching the counter tickets and my bank statement
                              As further reference. Kindly take necessary actions.

                              Regards,
                              Raghavender
                              Ph#+91-[protected]
                              Indian Railways customer support has been notified about the posted complaint.
                              Sep 11, 2017
                              Updated by velijala88
                              Hi Team,
                              Its been 12days and I don't see any team looking into this with a progress note.
                              Kindly update the status.

                              Regards,
                              Raghavender
                              Sep 18, 2017
                              Updated by velijala88
                              Any update on this ?
                              Oct 26, 2017
                              Updated by velijala88
                              any update on the complaint ???????
                              any update on the complaint ???????
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                                Ritesh Shirbhate
                                from Pune, Maharashtra
                                Aug 30, 2017
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                                Yesterday I miss train due to destination change by railway in Sewagrame Express .I book ticket from SBI buddy .while cancelling ticket SBI buddy refuses to file TDR .and told me to contact irctc.Whie irctc not shown my book ticket history. How I can get my money Refund back ?
                                Plhelp me ..as no reply received from SBI buddy & irctc also.I paid money to railway
                                But Refund not get.
                                I need my refund back.my pnr nose are.1)PNR-[protected]
                                Trn:12139
                                Dt:[protected]
                                Frm KYN to AK
                                Cls:SL
                                P1-S9, 67
                                P2-RC, S9, 23
                                Chart Prepared
                                2)PNR:[protected], TRAIN:12139, DOJ:29-08-17, SL, KYN-AK, Dep:15:58,
                                RITESH SHIRBHATE, RAC 45,
                                Fare:340, SC:0.0+PG+INS+AGENT CHGS, IF ANY

                                Pl help.
                                Indian Railways customer support has been notified about the posted complaint.
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                                  Rajesh Paramashivan
                                  from Mumbai, Maharashtra
                                  Aug 30, 2017
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                                  Address: Mumbai City, Maharashtra

                                  My family aboard a train on 28th morning from valliyur train no 16340 mumbai exp which was suppose to reach dadar by 8 30 pm 29th aug 2017 still it's not reached it's already 6 am of 30th aug 2017 no railway authority's is answering on the complaint number provided this the ridiculous answer by the ticket examiner empty the train get into local how people with luggage and small children's can travel through in such situations rail authority's has to take some serious action[protected] is just an number it's only ringing but no answer... Seriously ridiculous
                                  Indian Railways customer support has been notified about the posted complaint.
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                                    Pankaj shende
                                    from Pune, Maharashtra
                                    Aug 29, 2017
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                                    Railway staff who provide bedshit n pillow speking abuse language in train 12114 near g6 boggie. As ladies n children r der so its very shamefull. I dnt know why they use bad language with each near g6 coach. As max peoples are sleeping still talking in abuse language very loudly. Pls resolve the issue as soon its embaracing to hear those words. Hoping for the action.
                                    Indian Railways customer support has been notified about the posted complaint.
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