Indian Railways Complaints & Reviews

Wrong information from ernakulam railway station parcels service they said to get the parcel from bangalore railway just give the receipt number i'd proof and phone number and take the parcel and if want i could even give a scaned copy of the receipt when i went to the parcel office they told me to get the original receipt from ernakulam and the office staff in bangalore are so lazy they don't hear or respect any customer they don't need the i'd proof or nothing if in case i lost my receipt and somebody gets the receipt do they give the parcel to anyone without any proof who ever go with the original receipt that's fine no matter if it's the wrong person very bad service the staff's are very rude

It's a request not a complaint:

We should get note in news update or notification from indian railways through their indicator apps for delay of trains.

Reason for this request because of sudden delay of trains whether its in during the monsoon season or with any other reason, there has to be some notifications. Even if we reach office late by 5 mins we have to bear/ sacrifice our half day salary.

In other countries, the train travellers get physical note if the train get delay so they can show in their office. We are just asking for notifications which should be reflecting in the railway apps like m-indicator or p-indicator on the basis of location.

Hope such sensible point will be consider and implement for the benefits of common people.

Due to wrong railway policy of charging penalty from evening 6:00pm to morning 10:00am, i paid extra rs. 140/- against prr no. ([protected]), i paid the penalty rs. 826/-, i came at indore station, 6:00 pm at the time of counter closing, but parcel office people did not entertained and asked me to come again next morning at 10 am..
Which includes my own late charges, but if railway parcel counter is open then only penalty is applicable, why this orthodox policy is befooling the common man, plz refund my money with lots of difficulty and inconveniences charges.

Plz find both the attachments. And resolve the matter asap.

I travelled on 28.08.2017 at 12.38 pm from manmad to ahmedabad in sl with ahmedabad express 16501/16502
Where i was found housekeeping people's intentionally playing with dust bean and it's sounding loudly and we are carrying my small baby girl (Less than two month old), many time she was start crying whenever this guy's are sounding, i request them please don't do that i have baby with me and she is struggling to sleep bcz of this intentionally sound
Please make a appropriate action to avoid this type of issue
Please note baby will be the heart touching for every one %#

I travelled from ambala kent to ahmedabad on date 10/08/2017 -11/08/2017 with train no 12474 in sleeper coach s/4. As i need to use standing toilet, i used standing (European) toilet of adjoining coach s/5. Firstly i cleaned the toilet as it was not flushed by previous user. One could not use flushing as there was no connection of flushing system i. E. Vertical pipe with flushing valve to w c pan. Water flow system was also closed for flushing pipeline. This seem to be high negligance of maintanance department at end stations by inspection as well as supervisory staff. There must be system of inspection as well as supervision for long route trains for such sanitatio issues.
I could not photos as the size of photos were more than 2 mb.

I along with my mother were travelling in train no. 12957 on 27th aug 2017. Both are bags got stolen, thief stole the cash from the bag, kept the bag back in its place, thief got so much time just because of the involvement of the staff members obviously.
My whole bag got stolen containing 4k cash my cr card, pan card and two gold rings worth rs 5ok.
What kind of security is there in 2tier ac.
Kindly look upon the matter

Seat no. A3 19/20
Lalita rani
Reetika kataria

Respected sir,

This is to inform you that my father mr. Anil kumar saxena, retired railway (66 yrs.) person got upper berth and side upper berth for my mother mrs. Naveent saxena (62 yrs.) and both person are senior citizens then also this happen to then, my father is heart patient and mother is having problem of discslip in back. So kindly consider my request for berth changement.
Ticket details are as follows:

Ticket no.: 03990489
Pnr no.:[protected]
Date of journey: 02.09.2017
Class: 2ac
Coach/berth no.: a2-34 & a2-36
Train no./name: 12404/jaipur allahabad express

Thanking you,

Arvind saxena
S/o. Shri. Anil kumar saxena, (Retd. Railway)
C-109, street no.8, west vinod nagar,
Near saraswati kunj apartment,
New delhi-110092
Mobile: [protected], [protected]

Sir,
I, barun kr paul, am using uts mobile app since 1 year. My mobile number is [protected]. Last 1st august, 2017 i tried to recharge of amount rs.100 in my r-wallet from online transaction using debit card. My transaction was not completed but money was debited from my account and recharge was not done. I approached to local railway station but they told me that they are unable to help me. Even i approached 2 railway station named phulia, shantipur but they told me that i can not get my refund because i transacted through internet. My question is why have they put the option for online reacharge? So i need your kind help to get refund.
Thanking you.

Dear sir/madam,

In pandavapura (Mandya district) every morning (Especially on first working day of the week) the queue to take tickets will be very big and the ticket is being issued in only one counter. Most of the people will not get tickets before the train comes and they have to struggle to get tickets and some of them have no option other than getting in to the train and they will try getting tickets from the next stop. So, its a sincere request to provide one more ticket counter. Please do the needful as soon as possible.

Thanks,
Residents of pandavapura

Sir i booked my e tickets on 16/08/2017 from bhopal to nagpur for travell on dtd. 27/08/2017 by gondwana express no.12410 and back on dt. By train no. 18237 chhatisgarh express. Due to voilence in hariyana & punjab, baba ram rahim conviction case. On 26/08/2017. I made enquiry from 139 regarding train no. 18237 either it is cancelled or not. It was told that train has been cancelled. As my return train cancelled so i cancelled my both tickets. When i cancelled my e ticket from nagpur to bhopal it was appeared on computer screen that train is cancelled so your request is taken and refund will be processed. But on 27/08/2017, i received a sms that chart prepared and you have been alloted seat p1-ha1 cabin a upper from ngp to hbj. So due to mis management of railway system i am compelled to bear monetary loss. So please investigate and arrange my refund immediatly. Bn khambra.

Sir! I am travellers from mulacalacheruvu to secunderabad in tirupati superfast train. I am travelling in a disabled box. Here there are a lot of non disableds travelling in disabled box. Even there is no room for disableds. Some of the nondisableds have acquired all the seats. Please help us to have us enough room. Next station of this train is kadiri.

Sir,
This is really very disappointing to deal and travel with indian railways. Sorry to use such language but i feel really very bad about it.
On 26th august at 10 am i booked a ticket on tatkal but for the date 27th august not for 28th. As my real sister has expired and his terhvi was on 28th of august. That's why i booked the ticket for 27th and to reach dehradun on 28th morning with my son. But the ticket which came in the form of sms is as follows...

Pnr:[protected], train:13009, doj:28-08-17, 3a, lko-ddn, dep:18:25,
S k singhal+1, b3 41, b3 44,
Fare:2340, sc:0.0+pg+ins

Now i dont find any use of this ticket and i just could not attend the terhvi ceremony there in dehradun.
Now the cancellation of tatkal ticket is 0. Now you tell me i have been harresed by railyays as my money has gone and i couldn't even attend the ceremony also.

Secondly tatkal ticket can be booked 24 hours prior only. Then how it has booked my ticket 48 hours prior??. This shows the error of your software.

Now you are requesed to refund my whole money immediately

Thanks
S. K. Singhal
Retd. Govt service.

Dear sir,

My father, sri debabrata sengupta cancelled one railway ticket in the month of february 2017. Till date the refund has not been done. We have patiently waited for too long, hence we are forced to send this mail to you.

Hope the money will be refunded soon. Please find attached the copy of the cancelled documents for your reference.

Kind regards

Sir have taken prs ticket pnr no [protected] date 27/08/2017 train no 12138 from lar to hbj from tikamgarh prs counter but now the train is cancelled but when i reached to tikamgarh prs counter today for cancellation about 9 pm today but the railway staff refused to cancell and he did not know the rules and also said that counter is closed today and near by counter is about 55 km far away. U are kindly requested to take action for refund

Sir.
I went to boinda, odisha reservation counter to book a ticket from howrah to talcher via bhubaneswar on 31st of august 2017.
Howrah to bhubaneswar in train no.12837
And continue journey in bhubaneswar to talcher in train no. 18507.
In the continuation format. But the reservation person refused to book the continuation ticket. He said you have make two different tickets for it. This station is not upgraded to continuation format

I am a doctor in near by village. And to make a ticket i have to come 50 km from the village. And if this will be said. Then what is the other options.

Please take appropriate action against it

I am a student i am travelling from bharatpur junction to fatehsinghpura date 25/8/2017 between these station my bag will be theft by any person my mobile and earphone and money also theft and my notebook also in bags i take enquiry from all grp station from hindaun to swaimadhopur but i not get enquiry about it so sir help me and i have worked in my notebooks so my reading is disturbed i also have written my address and contact information on the front page of my notebook

Sir,
My train is 12557 from gorakgpur to delhi vide pnr no [protected] on 26.8.2017 at 18:30pm but on ntes it is showing late by 02 hours 10 min so the time is 20:00pm as per ntes. But when i reached station the train left the station on 19:30pm. Ntes is sowing wrong info after that it shows correct but train left. Please refund my amount rs 2470....

My son loosing mobile phone samsung galaxy young on 23/08/2017 in waiting room delhi. Some body is taking that mobile that personage mohan lal. I kindly request you to return that mobile.
My number is[protected]. If any body found kindly send below address
H l sures
Flatno 105, first floor
Quality raga appartment
5th main mahalakshmi layout
Ananthpura, yelahank
Bangalor 560064

Dear Sir,

I’m writing this mail in order to bring the matter of misbehavior by one of the ticket examiner at Durgapur (dgr) station on the morning of 26.08.17.

On the morning of 26.08.17 after I got down from Mayurakshi Fast Passenger (53046) at Durgapur station, I was asked to show the ticket by one of the ticket examiner at the main exit at Platform no. 1. After I handed the ticket he examiner cancelled the ticket & refused to hand me over the same citing some law. When I asked him that how was I supposed to claim by travel expense he rudely replied that it was not his lookout & pointed towards a box where it was written to submit the tickets in it. He also took me to an office where he showed me a register where details of some tickets were noted but he could not show me any memo/notification/written record which could support his claim.

Yet when I kept insisting for the ticket he threatened me to arrest me & keep me in custody as long as required as he is the representative of the president of the union of India & he has the authority to do so. At this point of I was so exasperated that even I asked him to arrest me as he was preparing to lodge an FIR against me on the ground of causing hindrance to a railway official while discharging his duty. Now another senior official rushed into the room & asked the examiner to let me go & asked him to get back to his workplace as he had left the exit gate un-manned. During this entire period he kept yelling at me hurling derogatory remarks at me. Only after the other person intervened, his voice became soft & he advised me either to ask my company to write a letter to the railway ministry asking for numbered ticket or simply slip out of the station through any un-manned exit without being detected.

Now, my question is, is there really any law like this & if so, is there any official notification there ? Everytime I requested an examiner to return the ticket I was given so without any questions being asked. Here I was threatened with prison time & was mis-behaved only for having to know any particular law. I was also told that I was not invited by the railways to avail it’s services.

I am writing this report with this expectation that my grievance will not fall in deaf ears & no other passenger is harassed like this.

I am attaching the ticket for which all this has happened.

Also this particular examiner didn’t have any name plate on him.

With regards
Abhradeep Goswami

Very bad conditions of coaches leaking water into the coach when raining. I am traveling from kota to kannur by 22656 coach number s4. Some catering person entered from panvel station and serve food at 1200hrs one egg biryani charged for 85/- with out having any name of vendor nor having pickle or any side dishes. I already complaint the same matter of rathlam station but the action didn't taken by your authority till date. What are you persons doing by opening this type of website having customer satisfaction of 1%. Please work for improve the quality of indian railway