Indian Railways Complaints & Reviews

I am traveling in duranto, 12273, in sleeper coach from dhanbad to new delhi, railway attendant give us a warm water bottle, when i go to pantry to exchange it with cold water, they show me the fridge that is not in working condition and then after i enquired for bed sheets from the attendant, they said railway only provide 40 sheet for 80 passenger, and that's why he didn't have bed sheets and lastly i complaint about toilet facility, there is no supply of water and the condition there is more than worst. About food, it is worst of money, it damaged the health.
1) no facility of refrigerator
2) no facility of bedsheets
3) no supply of water in washroom
4) kindly close the food supply as it harms the health.

I have booked a ticket and paid using my debit card, the payment gateway was paytmag. Then i cancelled the ticket and its showing refunded but i have not got the money till now. Please have a look below for further info.
Refund id - cancellation id:[protected], [protected], [protected] cancelled date : 09/08/2017
Refund status shows that the amount of rs.6780/- is refunded to paytmag on 11.08.2017

Whenever i check my refund status, it shows refunded to bank, but it shows bank name as paytmag and the money is not got credited to my bank account

I had a ticket in saraighat express pnr no.[protected] train no 12345 journey date: 04/09/2017 in the name of rubee bora. I lost my ticket on 2nd september, 2017.
On producing fir (Police complain) copy, railway issued me a duplicate ticket for the same.
The schedule train was cancelled by railway department.

Now when i produced the duplicate ticket in railway counter on 4th september 2017, they refunded me rs. 30 on duplicate ticket cancellation, after deducting rs.20 for cancellation.!!!

More importantly, they have not refunded any amount on my journey ticket amount (Rs.455.00) saying that as it is duplicate ticket.

What i should do now? Whether the refund rules of cancelled train followed by the department?
Whether this is justified.
Please revert and guide. I am having all the documents with me.

Regads,
Rubee bora
Email id: [protected]@gmail.com
Mobil no. [protected]

I am traveling in train 18029 from champa to shalimar but this train is not having pantry service. This is very bad as we are here for almost 12 hours but we are not getting any food or water.
Govt should look into this matter. The trains without pantry service should be stopped as this can cause serious health issue if someone is not getting food and water.
Pnr: [protected]

Prasanna thawait
[protected]
[protected]@gmail.com

Irctc — email verification password not received

I have an account in irctc.co.in (User name is jan7291). Unfortunately, i forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an sms. But, i can't get email verification password. Please send the email verification password in to my mail ([protected]@gmail.com) urgently or suggest another way to reset my account.

. Respected sir
I am bhaskar from west godavari district andhra pradesh i have booked the ticket to my father from raichur to eluru of train number 18112 yeswantpur to tata nagar express yesterday i received the message from t. No 18112 ypr - tata exp of 03.09.17 is divereted viabpq ngp r and bsp. Will not touch wl to sbp. Inconvenience deeply regretted. By seeing this message i was cancelled the ticket but the train was running the actual route. So can you answer for me about the reason and i want to file a case in consumer protection act for the above which we face the problem. This is the proof of booked ticket pnr:[protected], train:18112, doj:03-09-17, sl, rc-ee, dep:21:55,
V satyanarayana wl 9,
Fare:370.0, sc:0.0+pgchgs
Pnr [protected] ticket cancelled, amt 370 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked. But my father was coming to another train for general ticket so for the wrong information given by the irctc

On 31 st aug 2017, 1.30 pm. At miraroad rly stn. Plat form no 4, my mobile was theft while i was catching the local train for virar churchgate i was in the centre of station. There was not many people or there was no crowd on the station. I first visited borivali railway police. They asked me to complaint at vasai rly stn. They have given me a letter to chek video on cctv camera at bhayander stn then i should take the video on pen drive. That video i should submit at vasai rly stn. -

Regards
Prakash sadrani
Miraroad
[protected]

When i entered in the s10 coach at new delhi railway station, it was a horrible toilet stinking surrounding my berth. I approached to ticket collector, he asked that there is no coach mitra in night to clean the toilet. I asked complain book. It was not given to me by tc. The whole night, i could not sleep due to bad smelly environment caused by nearby toilets in the coach.in the morning, i found one boy from cleaning services, who also didn't do the cleaning. He told me that train start without cleaning from starting station and railway leave the cleaning job daily at delhi sarai rohilla and indore station, so we will not do any cleaning. This is the situation where cleaning job is not taken care by start and last destination station as well running cleaning staff. I used to travel fortnightly and situation was never good for toilet cleaning. Requesting to take a serious action and update me the progress on my e mail and mobile. Thanks and regards, vijay - [protected]

I was a passenger on[protected] from thrissur to trivandrum in jan satabdi train no.12075. Pnr no. Was [protected]. But i don't get a cup of tea or coffee in my coach (Sl 1 which is the last coach) from thrissur to tvm (About five and a half hour journey). As i was tired and suffered from cold, it was a very difficult journey for me. Is the pantry staff in trains just for their profit or is it also a service? They have only one answer "chaaywaala aayega". They came only with snacks, bread omlette, tomato sauce etc which are very profitable to them. I have suffered it so many times during my past 30 years of frequent train journey. But now only i am complaining about it.

Non-delivery of parcel prr no. 195385
Sir
I booked household items from chandigarh to vijayawada jn (Bza) on[protected]Unloaded on 6th august 2017 at chennai central on 6/08/2017 train no 12688) i received one bike. But, 3 cartoon boxes not given. So please find 3 cartoon household parcel number 945385.

Date of parcel:[protected]
Parcel no:- 945385
From station :- chandigarh
Designation centre :- vijayawada jn (Bza)
Name :- sreeram naik
Phone no:- [protected]
[protected]

3 trolley bags stolen in train running from ltt to hatia in coach no s12 seat no 49, 50, 51. Between 4:00-5:30 am 3 luggage trolley bags stolen in running train from llt to hatia somewhere between manmad / kasara/ nasik. Train no 12811 today dated 03/09/2017. 2 black trolley bags & 1 blue trolley bag containing valuable items worth 15 to 20 thousand each. Kindly do the needful in this regard.
Place is manmad or kasara or nasik where bags got stolen.

I was travelling from dehradun to kathgodam via train no. 14120 ddn-kgm-express pnr [protected] berth a1-13 a-14 on 24.06.2016. I suffered a loss due to theft at night on that train. Unfortunately there was no security to whom alarm could be raised and when informed to the tt all that he could help is suggest me to lodge a complaint with the station grp.

Attached herewith is a copy of fir filed with kathgodam grp. I, further filed an online complaint with railways vide ref. No. W/nr/mb/[protected] to which they have simply agreed to refund recovery of rs. 1, 500/- (Copy of letter attached herewith).

This seems as a joke as, i have lost valuable of rs. 65, 000/- and had demanded rs. 1, 00, 000/- from railways for loss of my valuables and the mental agony and pain due to their lack of security and safety.

I appeal to you, to hear my plea and help me in recovering an appropriate compensation towards my valuables and mental agony from the railways due to their laxity.

The water cooler in the piravam road railway station is working intermittently.. There no fan except two, in the platform. No enquiry counter/ resting room for reserved passengers. The public grievance officers land line no.[protected] and the email i'd is not working inspire several efforts. Then what us the usei of this information display. This said to be adarsh station by some people.
Please do the necessary for addressing these deficiencies.
Asokakumarl
Pnr no.[protected]

Train no - 07008 (Darbhanga jn [dbg] to secunderabad jn [sc]) is running 20 hours late. No information is was provided to the passengers about the late running of the train.
My family member including my mother aged 62 and my aunt aged 61 reached gaya jn railway station 2 pm and later came to know that the train is late by 9 hours and waited in the railway station. Later 8 pm they came to know that train is late by 20 hours i. E it will start next day 6:30 am.
Complaint 1: train running 20 hours late and people are suffering.
Complaint 2: no prior information is provided about the late running of the train.

I have booked e tikit dated 29/08/2017 train no.11015 pnr no.[protected] i received massage train no 11015 ltt-gkp kushinagar exp (Of 29/08/2017 sch dep 22:45 hrs) is reshedulled to 11:10 hrs on 30/08/2017 inconvenince regretted. But train not run that time & no any other masse. To send me from railway. So i am not travel that train & i miss the train because i don't know new time please to refund my fair rs.610/-

I am regular passenger of indian railways. I travel by train frequently. For last 10 years, i travelled throughout india.in my experience, i observed that many passengers are being disturbed by people, who have snoring problem in train. Due to loud snoring by some passengers, remaining passengers are not getting sleep and getting irritation. Therefore, i am herewith giving a suggestion to avoid this problem. Kindly ask the following question to passenger in reservation form.
Do you have snoring habit? Yes [ ] no [ ]
If passengers tick yes [bracket], kindly put them in a separate compartment or allot their berths separately.

Regards

Venkateswara rao adabala

I was coming from bidhan nagar road to dumdum with a friend of mine. He was going to barasat. After standing along quene at ticket counter of bidhan nagar road (Counter 2) a lady told me that she will give me only one ticket inspite of paying her full money of two tickets. I told her she should give two tickets.. Where is the problem... At the end she refused to give both of the ticket... Then i have to buy ticket from atvm machine. I dont what kind of problem of her... For these of people indian railways always have a bad name...

Ac coaches should be placed either before or after the sleeper coaches and not in between. I was travelling in train no 15027 maurya exp and i got confused about where my coach (S5) was. I got too late finding my coach since the ac coaches were placed between the sleeper ones. Due to lack of time, i almost missed the train. So this must be taken care of. Arrangement of coaches in 15027 is like this time, s1, s2, s3, s4, b1, a1, s5, s6... This is not in arrange way... Please solve the problem... At night also ac coaches are closed... How we can go s1 to s6 at that night time... Finally no any benefit for this confusion coach arrangement.

Dear sir, i booked ticket (Train no.13226, coach no c1) from rajendranagar to barauni. Ntes shows train 13226 is cancelled between barauni and jaynagar that means it travel from rajendranagar to barauni and ntes also show train is running but in actual half train cancelled and remaining train running from rajendranagar without any information give to passengers. All passengers from c1 and other coach passengers are mixed.
All passengers are in big trouble and feel very bad. It is very big mistake by indian railways.
Please find attached photos as a proof.

Please do needful action against all staff.

Respected sir,

Sub: ticket issuing clerk as a contractor employee belongs to koratty angadi railway station belongs to trichur district behaved with ugly words & arrogance, rough talking about want of a two tickets for my wife & daughter on 26.08.2017 urgent basis.

Dear sir,

I am an retired employee of indian oil corporation ltd, daily i am depending on a passenger train morning guruvayoor - ernakulam in the morning at 8 `o' clock and the evening by alleppey - guruvayoor at ernakulam south by 7.35 pm.

Now, i am working as partner of indian oil dealer of vimal gas, palluruthy. Our zap code is 117744.

My complaint is about ticket issuing clerk of mr. Babu. Whenever the train comes not issuing the ticket on urgent basis as a man of human resources. Last six months back also, i am faced the same problem. Whenever i am get in ticket he is not issued ticket and talked with ugly words in early morning. This type of talking i am feeling too much. I am also, making the same complaint earlier your complaint register with u. U r not taking any action so far. I have already lodged this complaint this matter over telephonically by your contractor mr. Manesh sebastian. Also the passenger assoication peoples. Ticker issue clerk also, telling me not give complaint register while issueing ticket. Wait for train left only.

These type of man won't allow worked with a contractor employee will face so many problem. Do the tickets some polite manners in the early morning. So many students going without job. Never appoint as retired employee like babu... Whats the vision for railyway about daily passengers...? Then onwards i am not taking seasons ticket also, ernakulam south. My. Id. No. C10ebtg1f5. Last 40 years travelled as passenger train.

May i request to u please issue the following details as apply for right information act. What the proceedure...?
Koratty angady railway station.
1. Work order no.
2. Contractor name & mobile no.
3. Contractor employee details & mob. No.
4. Last month 3 months collections.
5. Last 3 months exps details eg. 01.04.2017 to 30.06.2017
6. Last 3 complaints register copies. & and already lodged a complaints
Original from compalint register.
7. Contractor employee bio - data copy.

May i request you enquired the details and reply your confirmation.

Do the needful as early possible.

My good friends with in railway for your ready refference.

1. Kousal s. Rly chennai mob no.[protected]
2. Cicily s. Rly, ernakulam south mob no.[protected].

Now & then i am contacted for eq release for the above persons.

For your ready refference & n. A. Please... If i am writing any worng words forgive me... Sorry for the delay for lodged this complaints i am with gst issues...

Thanking u,

Ever loving yours,,

George thattil,
Koratty. Mob. No.[protected].