Indian Railways Complaints & Reviews

My name is deepsk sharma i have a scheduled travel on 17/07/017. As my train was late more than 7 hrs. I had decided to cancel my ticket and tried to get refund as the ticket was from counter i have contacted to railway station staff but he did not cancel my ticket even after many request. My ticket pnr no. Is [protected]. Train name is jyg anvt spl. So i would like to request you kindly refund my money and do needful against the ticket counter staff of madhubani station (Mbi).

Complaint regarding s. C. Bhattacharya, traveling by 1st ac coach (Hae/ha1) of 12229, bearing pnr number [protected]; from lucknow to new delhi (Ndls) dt: 28/06/17.
No western style wc available. Torturous for a senior citizen with knee problems.
No water in the toilets or basin, for major part of journey.
No complaint book available, when requested.

I travelled from raniganj to howrah through hool express (Ticket no[protected]. The train arrived 2 hrs 30 mins left at howrah and so i missed mumbai mail.

As i am going with my parents to mumbai for hospitalization reason. I booked ticket on samarsata ([protected]) on the same day.

As i missed the train because of late of hool express requesting you to refund my amount.

I am attaching the ticket of hool express (Which got delayed) and also the samarasata express (Which i booked because i missed mumbai mail)

I booked rail tickets through irctc from rohtak to shri ganga nagar vide pnr [protected] (Train no. 13007) for april 30, 2017 ; and return journey vide pnr [protected] for may 01, 2017 by same train (13008). On april 30, the train no. 13007 was late by more than 8 hrs. I had no option but to cancel my journey. I not only filed tdr vide ref. No. [protected]; i also got cancelled ticket for return journey with refund of rs. 25/- (Out of rs. 150).
Under the rules, full amount is refundable if train is late by more than 3 hrs. And passenger had not travelled. But after 3 months, on[protected]. I have received reply/mail that my request for refund has been rejected due to the reason that the passenger had travelled.
It is a classic example of loot and exploitation by the railways. The tte on duty has apparently misreported that i had travelled. The official has wrongly reported about my journey particularly, when i had got cancelled my return ticket also. If someone else has been allowed by him to travel, he must be taken to task for apparent corruption on his part.
I am entitled for full refund, which may be allowed without delay.

सेवा मे,
महानिदेशक (रेलवे सुरक्षा बल ) दिनांक[protected]
कमरा नंबर-439, चोथी मंजिल
रेल भवन नई दिल्ली-110001

महोदय,
विषय- दिल्ली-रोहतक रेल मार्ग पर रेल यात्रियों व रेल सम्पति को असामाजिक तत्वो से बचाने हेतु,

प्रार्थना है कि दिल्ली-रोहतक रेल मार्ग पर हजारो रेल यात्री अपने गंतव्यों के लिए यात्रा करते है जिनमे से महिला यात्री भी प्रतिदिन रेलयात्रा करते है जिन्हे प्रतिदिन रेल यात्रा के दोरान असामाजिक तत्वो कि हरक्तो का सामना करना पड़ता है जिनमे से अधिकतर सरेआम धूम्रपान करते है ये असामाजिक तत्व केवल धूम्रपान ही नहीं करते बल्कि बीड़ी, सिगरेट मे नशीले पदार्थ भी भरकर पीते है जिससे धूम्रपान न करने वाले रेल यात्रियों को भरी समस्या का सामना करना पड़ता है ! असामाजिक रेल यात्रा के दोरान मदिरापान का भी सरेआम सेवन करते है व मदिरापन करके रेल यात्रियों के साथ झगड़ा व दुर्व्यवहार करते है !
अक्सर साँय समय दिल्ली व रोहतक से चलने वाली गाड़ियों में ये असामाजिक तत्व ऐसा करते है इसके अतिरिकत प्रात व साँय दिल्ली-रोहतक से चलने वाली रेल गाड़ियों में भक्ति संगीत के नाम पर ढोलक व टाल बजाकर रेल यात्रियों के लिए वायु प्रदूषण उत्पन्न करते है !
इसके अतिरिकत ये असामाजिक तत्व दिल्ली-रोहतक के बीच एक्सप्रेस व सुपर फास्ट गाड़ियों की चैन खींचकर कही भी रोक देते है जिससे गाड़ियों मे चोरी व लूटपाट की घटना दिन प्रति दिन बढ़ती जा रही है इन गाड़ियों में गाड़ी नंबर 12555, (गोरखधाम सुपर फास्ट), गाड़ी संख्या 14625 (दिल्ली-सराय रोहिल्ला -फ़िरोज़पुर इंटरसिटी), व रोहतक से साँय समय 14.15 पर रोहतक से प्रस्थान करने वाली गाड़ी संख्या 14324 (दिल्ली-रोहतक इंटरसिटी ) की प्रतिदिन खरावर -बहादुरगढ़ के बीच चैन खींचकर रोका जाता है जिससे गाड़ी का दुर्घटनागृस्त व रेल यात्रियों के साथ लूटपाट होने का अंदेशा बना रहता है !
दिल्ली -रोहतक( घेवरा से रोहतक ), रोहतक -जींद ( जुलाना आउटर से रोहतक ), रोहतक-रेवाड़ी ( गोकलगढ़ से रोहतक ), रोहतक-पानीपत ( पानीपत आउटर से रोहतक ) रेल मार्ग पर रेल यात्रियों व रेल की रक्षा - सुरक्षा का जिम्मा रोहतक स्टेशन पर स्थापित आरपीएफ़ थाने में नियुकत मात्र 26 जवानो के जिम्मे है जोकि रोहतक स्टेशन से 200 किलोमीटर के आसपास रेलविभाग व रेल यात्रियों की रक्षा सुरक्षा करते है जोकि रेल यात्रियों व रेल सम्पति की रक्षा सुरक्षा करने के लिए अपर्याप्त है !
आपसे निवेदन है कि रेल सम्पति व रेल यात्रियों की रक्षा सुरक्षा के लिए रेल यात्री समिति कुछ सुझाव आपको प्रस्तुत कर रही है जोकि निम्नलिखित है -
1. रोहतक स्टेशन पर आरपीएफ़ जवानो की संख्या 26 से बढ़ाकर कम से कम 60 की जाए !
2. बहादुरगढ़, झज्जर, सांपला स्टेशनों पर आरपीएफ़ थाना खोला जाए!
3. दिल्ली-रोहतक के बीच गाड़ियों में धूम्रपान, मदिरापन, व भक्ति संगीत के नाम पर किए जाने वाले वायु प्रदूषण फेलाने वाले असामाजिक तत्वो के मासिक पास जब्त किए जाए !
4. अवैध रूप से गाड़ियों में खाने पीने का समान बेचने वाले अवैध वेंडर्स को रोका जाए क्योंकि ये अवैध वेंडर्स न केवल रेल यात्रियों के कपड़ो को खराब करते है बल्कि इन्हे रोकने पर मारापीटी करते है व आरपीएफ़ को सुविधा शुल्क (Monthly) देने की बात कहकर रोब दिखाते है इन अवैध रूप से समान बेचने वाले अवैध वेंडरों को रोका जाए क्योंकि ये अवैध रूप से समान बेचने वाले अपने समान में कोई भी नशीला समान व अन्य जहरीला समान खिलाकर रेल यात्रियों के जीवन से खिलवाड़ भी कर सकते है !
आशा है की आप कथित मददों पर रेल यात्रियों व रेल सम्पति को नुकसान से बचाने के लिए आवश्यक कार्यवाही करेगे !
धन्यवाद

पवन कुमार
सचिव ( दिल्ली-रोहतक दैनिक रेल यात्री समिति )
रेलवे रोड रोहतक -124001

The ac of the coach was not working. A complaint was raised on that day as well. I had raised an sms based complaint. Complaint number - s/eo/wat/[protected]
The ac staff had accepted his mistake, and a memo was also issued against him by the in-charge, in presence of coach attendant. We were promised a refund within 3 working days as well.

But, we have still not received any refund.

As i was travelling in punjab mail and boarded my train from kotkapura and had to go new delhi. There was a lot of rush in the train and i was travelling with a general ticket but besides getting excessive fare ticket one of the police persons in the train who was not wearing his name plate misbehaved and misconducted with me as well as other passengers also on the issue to get a seat.
Moreover he threatened me to throw down my luggage from the train and also said me to get down from the train as it was not possible for me to get down as the train has steamed off from the station.
Its my request the persons who r for our safety if they start behaving like this with the passengers what will we do.

I am travelling from nellore to bangalore on 7th aug 2017 train no 12835. Normal arrival time was 18:56 at nellore.. But iam asking at enquiry they told that 1: 00 o clock it will come.. After 1: 00 o clock im asking they told that 4: 00 o clock it will came.. First of all railway enquiry people they don't know exact information, how to say to passengers.. Please provide correct information to passengers... If you say first time train was came in 4: 00 o clock.. I cancelled my ticket i will go by bus.. Why im waiting for 9 hours..???

I traveled from thiruvalla to chennai on 5th august, 2017 by train no: 12624 in 3 tier a/c coach. (B2, berth 44)
I found tiny cockroaches just near the tap of the wash basin near the door!
In the evening when i went to use the indian type toilet i found water dripping from the corner of the roof and later in the night it was dripping heavily from the top and also noticed the sheep on the roof was partially displaced and one of the screw was hanging and later in the early morning i noticed water leaked and was on the floor in the passage near the door of the coach and messed up.
Unfortunately i forgot to look for the message containing the name and ph. No of the captain.

In tapivan exp 17617 from mumbai to nashik the unreserved passengers in reserved compartments have increased to such a extend that at times the daily comutters don't get up easily if you show your reserved ticket. They ask to adjust in the small seat of three. The journey is so short that it's difficult to locate tc and resolve the issue. Stringent action by special squad and fine will improve the situation. Please do the needful so that a meaning is there for reservation or make the whole train general.

I bought a journey cum reservation ticket for my family at ajani reservation office from nagpur to ksr banglore. Pnr no.[protected]. For journey on 8.11.2017. I paid by debit card and was charge d. Rs 6030 for a3 (1adult m sr citizen 1 f sr. Cti and one adult citiizen).
On 18.11, 17, i went to ajani r booking offfice and booked my return journey
Banglor to nagpr pnr no[protected]. I paid by cash rs 4760 by rajdhani exp
For the same three people. Iwas shocked to see difference in cost for the
(Rs 1270) i want to know why this has happened? I also want you to return the differance.

There is not any toll free number to know the details of train and its timings... And also if we dail railway enquiry number 139 it charges 2 rupees per minute. Many of the middle class people cannot bare such amount of call rate. Even though the persons voice is not audible... Some of the railway applications like (Nets) shows wrong information. So, take action immediately.

Dear railway department,

My name is bhushan markandeya. I am traveling from aurangabad to nasik with second seating reservation at tapovan express. I am not able to reach at my sit because of so much rush o[censored]nreserved passengers in train biggies. Kindly increase no of general bogies and ensure reservation passengers safe journey

Regards,
Bhushan markandeya

Sir, i travel most of the time in train but one train create huge pain for me or rest of the passengers. The train gonda varanasi intercity every he ran late why the passenger don't understand. Sir do the needful things. There is no water, no proper sanitation. And the railway charge heavy amount but not provided such kind of facility. Please sir do something. Today the train stand on shivpur station near about 45 min. With out any reason. This train runs late every day both up & down. Do some thing or you can cancel the train. For all time.

Hello!!! I'm sanjeev agrawal and i am handicapped there are many non disabled people stand in place of disabled either they argue with handicaped. There is no anyone who stand and offer a seats for handicapped... Please kindly considered as soon as possible. Please take appropriate action against these people.
Train name-indore jabalpur intercity
Departure timing-4.10 am

This train, 15070 supposed to reach at 11:30pm to gorakhpur from badshahnagar, is already running 3 hours late. It's 2:15 am and it's stopping multiply at random points near gorakhpur station. People have become restless now in the middle of the night, and one is still not sure if it'll reach the station (Which is only 5 kms away) anytime soon. Shame indian railways! And we can't even have reasons for this!

Why train no. 14308 barlly prayag pasanger not
Come to station lucknow jn. From alamnagar station since last 2 hrs. Distance only five km. If you have not station for this train please please stop this train. Train arrived alamnagar at 22:15 and till now 11:53 train is not come to station... Plz plz stop this train every time when i was travel from this train... Facing this problem... Plz

I was travelling by train no. 12785, on[protected] from kacheguda to bangalore in a2 (Ac 2 tier) & last birth (Birth no 44). My pnr number is [protected]. I had paid rs. 1800/+ for tatkal services.
There is an ac motor above this birth which continuously making humming sound (May be 1 k hz frequency). It was unbearable for ears and i just could not sleep for a minute but i got very severe headache after the journey. I sought the assistance of ac mechanic who expressed inability to do anything as this is very common in last birth of all coaches.
In fact i deserve refund of ticket for the inconvenience caused to me.
Hope my complaint is taken seriously.

Regards,
R jayaram (65 yrs)
Pnr number - [protected]

I booked two tickets at dkntv railway station using my debit card but the same
Day due to change in plans i cancelled the tickets its been more than 70 days not received the refunds yet. I am mentioning the ticket numbers with tid and mid of my debit card electronic receipt. Please inform me any information on my email saqlain. [protected]@gmail.com.
Ticket no. A 64536461, pnr of cacelled ticket [protected], mid of debit card receipt when i booked ticket [protected], tid rj023990
Details of another ticket refunded are ticket no. A 64543959, pnr of cancelled ticket [protected]
Bnooked these ticket on 25/05/2017 and 10/05/2017 respectively and cancelled the same day. Please look forward to my request

Up baruipur local of 20pm displayed departure from 14a station from sealdah station, bit it did not match, and it departed from another plartform. And the worst thing is that there is no such annauncement 20 minutes before the train leaving the station. It's a very casual duty by the othorise personel of this department. For this casualness i have to waste 40minute in the station premesis.