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Indian Railways Complaints & Reviews

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Updated: Jun 25, 2026
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Indian Railways reviews & complaints page 166

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D
Devang Chhajed
from Amritsar, Punjab
Jul 11, 2017
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Address: Jaipur, Rajasthan, 302020

I am travelling from bandra terminus to jaipur in 19297 on 11 july 2017.
Someone stole my bag in which my phone xoloq600s was there my wallet was in the bag and a power bank i immediately called 182 but no answer from them so i tweeted suresh prabhu and railway ministry of india in my wallet i had my driving license college id cards 400 cash. After the tweet i tried to block my vodafone number which was stolen but couldn't able to make call so i asked my friends at jaipur to get in touch with vodafone. They informed me that in order to block the sim i have to present a copy of fir at store. I am currently travelling in train so at present vodafone is not blocking my card my sling bag is missing with a power bank, my other phone, and my wallet which had 400 raand my id cards and my driving license in it.
Indian Railways customer support has been notified about the posted complaint.
Jul 11, 2017
Updated by Devang Chhajed
*Correction Train no. 12979
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    Tirthaomprakash Biswas
    from Kolkata, West Bengal
    Jul 11, 2017
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    Address: 700028
    Website: www.consumercomplaints.in

    This is on behalf of all the regular passengers in barasat local and the other affected ones. I required to go for coaching from bidhannagar road station and i returned by barasat local that departs from sealdah at a time of about 8:45 p. M. Which is not the expected time. When it comes to dumdum junction station at delays for an average of more than 10 minutes. This is felt as a kind of harassment by the passengers who return to their homes. One of the regular passengers tell that the only solution for this is violence which the passengers should do by throwing stones and no solution can be brought by any formal request. And the number of trains and the space inside trains is extremely small to adequate the large and huge crowd it is a need to increase the number of trains. If no solution can be brought by such formal request then i would also be the believer that violence by passengers would solve the problem and not the formal request.
    Indian Railways customer support has been notified about the posted complaint.
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      R
      Rajan12345
      from Kanpur, Uttar Pradesh
      Jul 11, 2017
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      On 8 july train no. 13152 i am travelling from jammutawi to shahganj junction by 3ac sir the ac in not properly work then i compalin to attender. The attender was doing misbehave with all passenger i[censored] want then ask any passenger from b1 coach. Then after i complain from tte which from northern railway lucknow name g. S. Yadav also misbehave that what can i do for ac is not work.
      Sir i demand that give me complain form then attender and tte is tell no complain form.
      Please sir take action for this misbehave both attneder and tte.
      Attender name - pitho majhi id no. 000216/16
      P. F. No. 05523783
      And tte name - g. S. Yadav from lucknow northern railway
      Train no. -13152
      Coach no. - b1 3ac
      My pnr no.[protected]
      Indian Railways customer support has been notified about the posted complaint.
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        P
        Pranay Joshi
        from Delhi, Delhi
        Jul 11, 2017
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        Address: New Delhi, Delhi, 110025

        Train no. 12266 jammu delhi-duronta exp
        No pantry service for sleeper class. Waiting for next station to fetch something to eat, train stops directly in ludhiana, and it departed just after 2 mins of stoppage time.
        To cope up with overall timings, they stood up to the level which is highly unacceptable.
        Contacted to travelkhana or other irctc food services, but no response yet and finally had some water and slept.
        Indian Railways customer support has been notified about the posted complaint.
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          H
          Harish Navale
          from Pune, Maharashtra
          Jul 10, 2017
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          Address: Pune, Maharashtra, 4111025
          Website: www.indianrail.gov.in

          I am 73 year old senior citizen. On[protected], i was traveling in pune - nzm duranto express train no-12263, compartment no a1, seat no 43. Govind navale. My 30, 000 rupees cash and two atms (Sbi and bank of maharashtra) were robbed. From those two atms further rs 55, 000/- has been taken by the unknown robber. Two passenger boarded in the same train seat no 44, 46- a1 in rtlam and kota. I have strong doubt that they robbed it. I was traveling to rhushikesh to attend the satsang of swami govinddev giri. Now i am in rhushikesh. Here the police is saying that he can not accept fir due to jurisdiction.in pune my son is also facing the same problem. Now the criminal is moving free. He has withdrawn 20, 000 rupees from atm, in noida, where his face is recorded. But now this legal problem of jurisdiction is giving safe passage to criminal. He instead of me is protected in this way by our legal system. Please help me.
          Indian Railways customer support has been notified about the posted complaint.
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            V
            Vivek kumar dubey
            from Malegaon, Maharashtra
            Jul 10, 2017
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            Address: Wardha, Maharashtra
            Website: Www

            Please refer my complain as on 21 may 17. An amount of rs 430/- has not yet been refunded into my bank acct after cancellation of ticket. Ticket was booked from varanasi jn to pulgaon. Ticket no was 98969314 dated 23 mar 17. Pnr no was[protected]. Train no 12792 secundetabad exp. After expiry of approx four months amt has not yet been credited. Its very bad shows and also ir-responsibilities of indian railway. It was electronic refund and booking clk told refunded amt will be credited into ur bank acct. Railways making a fool to the public and developing the corruptipn.
            In view of the aforesaid, pl return back my amt in my acct otherwise i will be totally independent to go into the required forum for justification at any cozt.
            Indian Railways customer support has been notified about the posted complaint.
            PNR [protected] ticket cancelled, Amt 120 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.

            Against this PNR number I was booked two tickets, & I got only one ticket refund amount on my account.

            This is very wrong procedure from Indian railway.
            Please look into matter.
            Train no-13132, start time 5:20pm but actually start 6:4pm and Kolkata arrival time 7:10 am, now he run very slow I have totally confused that when I attend my mom she is admitted at hospital .
            I am on 05008 from jasidih to Barauni...and From Barauni I have to catch next train at 3:45 for Saharsa...it urgent but this train 05008 running so late that I will miss my train...
            At moradabad railway station there is no decipline and also not to do good behaviour with passengers too.i'm highly request you to watch and feel this situation and resolve it please.
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              A
              Ananthakrishna Sharma
              from Bahula, West Bengal
              Jul 10, 2017
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              Unauthorised travelling by more than 100 people, no water in toilets, coach not cleaned... Facing problems in travelling
              Very bad experience

              We have complained by calling 138 to railway department but there is no action taken in time...

              There will be family travelling and seats has been reserved months back... This is not a service we expected from the current government

              12510-s6 pnr[protected]
              Indian Railways customer support has been notified about the posted complaint.
              PNR NO.[protected]
              Booking date : 12/04/2017
              Cancelation date : 05/05/2017
              Payment through debit card but payment not received
              66019 always running late . From BQI to SA stations lot of passengers (400)are depends on this train.But its usually operates lately by the officials.We need time changes of this train. all the passengers are need to reach atleast 10 AM at SA Salem junction.Please Re-schedule this..
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                A
                Arindum Halder
                from Kolkata, West Bengal
                Jul 10, 2017
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                Address: 831011
                Website: Railyatri.in, railenquiry.in, trainstatus.in

                Pnr:[protected], train:12022, doj:09-07-17

                Dear sir/madam i travelled with the above ticket on barbil howrah jan shatabdi express form tata to howrah. The train reached howrah at 22.00 hrs where as the scheduled arrival is 20.50 hrs. All the sites that give train running status are showing that the train reached howrah station at 21:05 hrs. This is highly misleading stuff for people who will undertake a second train journey. Also i have been travelling on the same route on the same train for two times a month. Every time i find that the arrival time at howrah station is quite different from the actual one.
                Indian Railways customer support has been notified about the posted complaint.
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                  B
                  bhuvanesh1985
                  from Durg, Chhattisgarh
                  Jul 9, 2017
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                  Address: Indore, Madhya Pradesh, 452001
                  Website: IRCTC

                  Quality of seat in railway specially side lower seat is very bad. Nobody can sleep on them. As we all know we have joint two part of seat to make it suitable for sleep. But past many journey i have noticed that both part of seat not at same level. So it's very uncomfortable to sleep on them.
                  Hight is also a issue in them. A person like me with hight of 5'10 ft. Not able to sleep on it.
                  Kindly do needful.
                  Indian Railways customer support has been notified about the posted complaint.
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                    L
                    Lakshmi gnana
                    from Delhi, Delhi
                    Jul 9, 2017
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                    Address: Chennai, Tamil Nadu, 600094
                    Website: IRCTC Parcel service

                    I had booked parcel (Bicycle) on 2-7-2017 from vijayawada railway station to chennai (Egmore) station with prr no. [protected]. Till now my parcel is not yet loaded from the source station. This information i came to know when i checked online status. Please make necessary action to load my bicycle. Because it was already 1 week past.

                    With regards

                    Lakshmi a g
                    Mob: [protected]
                    Indian Railways customer support has been notified about the posted complaint.
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                      C
                      Crdash
                      from Chennai, Tamil Nadu
                      Jul 9, 2017
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                      Address: Chennai, Tamil Nadu, 600001

                      On 07.07.17 9 am - Beach to Tirumalpur train no. 40701 departed on going to Tirumalpur at 9am from Chengalpattu RS and reached Palur station at 9.20 am. In Palur station, this train detained upto 10.20 am without any announcements by Palur station and reached Kancheepuram east stn by 10.50 am. The schedule time to reach at Kancheepuram is at 9.35 am, 1 hour 15 minutes late. A lot of inconviniences to daily official commuters to Kancheepuram to attend offices. On enquiry it is noted that one Container train was standing in one line at Walajabad to carry goods, hec3 crossing of two trains was not possible at Walajabad RS. It is to say here that Railways started its goods carrying business without any additional arrangements and detaining passenger trains more than hours. Please note that the indiscipline is too high. Higher Authorities have to solve this issue else it will be taken up with highest officials of Indian Railways.
                      Indian Railways customer support has been notified about the posted complaint.
                      Jul 09, 2017
                      Updated by Crdash
                      Poor services of Chennai local train no.40701.
                      Jul 09, 2017
                      Updated by Crdash
                      A lot of complaints are given to draw the attention of higher railway authorities but no action in this regard.
                      Jul 13, 2017
                      Updated by Crdash
                      Today 13.7.17, 9.38 am. Beach to Tirumalpur train no.40701. The reaching time at Kancheepuram is 9.35 am. But it is 15 km behind and is on Walajabad stn. and waiting the crossing train. The crossing train reached 20 minutes late at Walajabad stn. Daily late to reach at Kancheepuram and failed to give timely service. Higher Authorities attention is drawn to this matter and request to solve.
                      Jul 18, 2017
                      Updated by Crdash
                      Yesterday, 17.7.17, this train reached at Kancheepuram at 10 am, delayed by 25 minutes due to detained at Chengalpattu junction.
                      Today, 18.7.17, this train reached at Kancheepuram halt at 9.55am, delayed by 20 minutes due to unnecessarily detained at Chengalpattu junction.
                      Railway authorities are requested to look into.
                      Dear Sir, Local Train No 40701- BEach to Tirumalpur. THis train reaches Chengalpattu junction mostly on right time at 8.50 am. In chengalpattu juction, it is departing after delay upto 30 minutes due to late signal for which train reaches daily too late at Kancheepuram and Tirumalpur. Please note that this is only one train which is available to reach Kancheepuram at 9.35 am and official commuters prefers this train to reach office by 10 am. But reaching late daily late at Kancheepuram, official commuters are suffering a lot and their biometric attendance records late attendance.
                      In Walajabad railway station, goods container train stands during office time for which this train detailed at Palur for which Tirumalpur train reaches late at Kancheepuram by 30-40 minutes daily.
                      Yesterday, 15.07.2017, this train reached at Kancheepuram at 9.50 am, late by 15 minutes.
                      Attention is drawn for reduction of delay reaching daily at Kancheepuram.
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                        D
                        Dr Naiyer Azam
                        from Delhi, Delhi
                        Jul 9, 2017
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                        Hi, right now I m in Shramjeevi express, it's such a bad experience to be here in the 3rd AC compartment of the train, it's B3 n the last coach after the guard of the train, u can understand the condition.. no water is available in the train, from noon no vendor came for tea or coffee as it is the last coach n it is not linked to other coaches, the worst thing is that water supply is too bad n the water which is there is so dirty that it can cause infection. I don't understand why Indian railways are not providing can good services when they r taking a good amount for it. Today how much difficulty we faced we only knew as there was no platform for us to reach the coach it was outside he limit of the platform, plz tell me that I m having an injury in my leg now a n I have a baby also was it possible for us to run with the luggage, to reach the coach? N what next, no water in summer, how to get water when the coach is not reaching on any station platform n no vendor is coming. I have experienced these type of worst services before also. Indian railways needs improvement.
                        Indian Railways customer support has been notified about the posted complaint.
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                          Kirti Group
                          from Mumbai, Maharashtra
                          Jul 8, 2017
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                          Address: Latur, Maharashtra, 413512
                          Website: THEFT IN RAILWAY

                          Respected sir i regret to inform you that i nanda ashokkumar bhutada had been travelling in train no 11057 with ticket pnr no [protected] in coach b-2. My bags had been theft by someone in between h nizamuddind and new delhi time app 5.45 am on 08/07/17. The bags description black bags, red wheel, steel lock, red woolen lace, red satin lace tagged at handle.

                          Kindly help me out in this regard
                          Indian Railways customer support has been notified about the posted complaint.
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                            Anandsri1117
                            from Kanpur, Uttar Pradesh
                            Jul 8, 2017
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                            Address: Gorakhpur, Uttar Pradesh, 273001
                            Website: www.parcel.indianrail.gov.in

                            Sir,
                            I booked my vehicle (CG 04 LF 7782) on 01/07/17 from Raipur Jn. (R) to deliver it to Gorakhpur Jn. (GKP). I got a message from railways that my vehicle was loaded on 05/07/17 in train no. 18201 with PRR No. [protected] but my vehicle was not unloaded in gorakhpur and its status is unknown. I tried to contact the officials in parcel office but they didn't gave any answer. Please help me to find out my vehicle. My contact number is [protected]. Thank you in anticipation.
                            Indian Railways customer support has been notified about the posted complaint.
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                              Dhanajit Mutum
                              Jul 8, 2017
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                              Address: Haridwar, Uttarakhand, 249401
                              Website: www.consumercomplaints.in/new_complaint

                              Sir, I am still not received one motorcycle(R/NO.MN-04B-3173) and two luggages out of eight items which booked on 20 april 2017 from Guwahati To Haridwar JN through Indian Railways parcel Booking office(Booking ticket no.is 320157) please help me...my contact no. Is [protected] I'm already complaint to Haridwar Railways parcel booking station but no any replies from Railways Parcel Booking office till date help me please...
                              Indian Railways customer support has been notified about the posted complaint.
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                                Ravi N Mukherjee
                                from Ranchi, Jharkhand
                                Jul 7, 2017
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                                Address: Ranchi, Jharkhand, 834001

                                Sir, i am 68 years aged heart patient have booked online for two 3-a/c birth in train no - 18615 for 06.10.2017 on 07.07.2017 at 8.37 a. M (When 81 numbers of birth are available) through my i. C. I. C. I bank account wher a sum of rs. 1126.00 was debited vide transaction i. D no - [protected], but neither i got any detail including p. N. R number neither in my given mobile no-[protected] nor i got any massage in my mail add - ravmoo.[protected]@gmail.com, you are requested to do the needful and reply / updates about the said booking immediately, due to your poor & negligent service i am in very much in stress. Waiting for your early reply. Ravi n mukherjee, advocate. Jharkhand high court, ranchi
                                Indian Railways customer support has been notified about the posted complaint.
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                                  Angel.bajaj
                                  from Siliguri, West Bengal
                                  Jul 7, 2017
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                                  Address: Amritsar, Punjab, 143001

                                  Dear sir

                                  Right now I am traveling at train 12808 I am on B1/63. As I have traveled alot of time, I always got a meal from the train which is included in my ticket but I just paying for it. Kindly look into this what is the issue of this .
                                  Then what is the fun of getting a ticket of high amount.
                                  Plz look into this and confirm me if an wrong in this matter.
                                  I paid 2000 approx for this journey but I'm getting nothing from this kindly look into this.
                                  Indian Railways customer support has been notified about the posted complaint.
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                                    Shainy Godwin
                                    from Thiruvananthapuram, Kerala
                                    Jul 10, 2017
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                                    Address: Thiruvananthapuram, Kerala, 471

                                    PNR [protected], Train:12076. Date of travel 02/07/2017,
                                    booking date - 30/06/2017, Number of passengers - 4nos

                                    for the above online booking from Trivandrum to Kochi my account was twice debited for the amount of INR 428.69. Kindly refund the excess amount charged, to my account.

                                    Kindly register the complaint and credit the amount to my account. Otherwise if any procedure to be followed let me know at the earliest
                                    Indian Railways customer support has been notified about the posted complaint.
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                                      sekharvenkatesan
                                      from Dharwad, Karnataka
                                      Jul 7, 2017
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                                      Address: Ghaziabad, Uttar Pradesh, 201014

                                      Pnr[protected] — food provided was half baked rotis, very cold and irctc did not provide complaint book. He comes to the first ac at 11pm in the night. Food is not served in plates even when asked for.
                                      Pnr[protected] — again food provided very cold and night dinner was served after 9.30pm and that too very cold and did not respond to bring the complaint book. When i went to the pantry car for writing the complaint, the supervisor refused to hand over the complaint book.
                                      Hence complaint had to be made with the tt.

                                      Even attendent in the first ac coach does not help in getting the pantry car manager to get the complaint book.
                                      Indian Railways customer support has been notified about the posted complaint.
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                                        dheepeshraju
                                        from Thiruvananthapuram, Kerala
                                        Jul 7, 2017
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                                        Address: Thiruvananthapuram, Kerala

                                        SIR, I lost my Power Charger ( Power Banks) during the Journey from Kozhikode to Trivandrum, the same is with me at Kollam station, i think it is lost between the station from Kollam to Trivandrum lost in Train and the details are as follows:

                                        PNR : [protected], Train NO:12081, DOJ : 03.07.2017, From Kozhikode To Trivandrum, COACH : C2 45, NAME :Deepesh, PH: [protected]
                                        Indian Railways customer support has been notified about the posted complaint.
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