Indian Railways Complaints & Reviews

this is happening daily...

Indian Railways — Delay in Service

I boarded the Patna Rajdhani(Train # 2310) on 23rd jan 09 at 5:10 pm and was supposed to reach the Destination station (Rajender Nagar) the next morning by 6:00 am. However the train met with some “PowerCor” (part of train) problem midway and was stopped in an unknown location for close to 2 hrs. During this entire outage, there was just a single announcement made while the electricity was about to be taken off. Except for that, there weren’t any proper announcements made of the “Nature of the Problem” nor any ETA given.

We hoped that the delay caused will be covered and the authorities will try making the passengers meet their destination on right time but all in vain. The train got delayed by COMPLETE 2 HRS. But what was more pathetic and disgusting was that after reaching Patna Station at 8:00 am on 24th Morning, the train was halted and didn’t move for about 15-20 mins. Again there was no announcement made of the delay being caused. All the passengers on board waiting to get down at Rajendra Nagar were hopelessly waiting for the train to move. Almost 45 hrs passed and no progress at all. Ultimately I had to get down enquiring people on platform and from one of the attendants on the train I got to know that “there was no guarantee of train moving”…..It might take half an hr more, maybe an hour…maybe 4 hrs. Quite naturally, as there was no proper announcement made either inside the train Or on the platform, everyone was making their wild guesses, but the fact remained the same that the train wasn’t moving an inch ahead.

After getting completely frustrated and endlessly waiting, I got down to catch an auto and reached my destination. But My Question is, Why was I made to wait for 1 hr almost to reach my destination when it would have taken just 15 mins had the train moved ON TIME?

My sorrow didn’t end here….I boarded the return train, the Same Patna Rajdhani (Train # 2309) on 27th Jan 09 evening. Again the same story, the train was supposed to start sharp at 7:00 pm, but I wasted complete 1 hour sitting like a fool in train and just waiting for the train to move with no clue as to why it was standing on the same station. Again no announcement. Finally the train moved (delayed by 1 hour) and I again hoped that the train will cope up the delay to make the passengers reach on time next day i.e. by 8:00 am BUT the train dropped us at the New Delhi station at around 10:00 am. (Close to 2 hours delay). What was more annoying was that inspite of the delay that had occurred, the train was stopping on each and every single misc stations adding to the delay.

Overall my journey (both to and fro) was really upsetting and frustrating due to the 4-5 hours total delay caused.

I have the following questions to ask to the authorities:

1)Are the speakers attached on train only used to play music for the passengers? Should they not be used during crisis/emergency to keep them notified/updated?
2)Why do we pay so heavily for travelling in Rajdhani when we get the treatment of local train?
3)Who is to be held responsible for loss of time of the passengers?
4)During all this delay caused, the train authorities didn’t even bother to provide proper meal to the passengers. The train which was supposed to reach by 8:00 am, passengers were given mere 2 biscuits and Tea/Coffee but they actually reached the station by 10:00 am starving from hunger. Are the authorities not sensible enough to make alternate food arrangements for the passengers for the delay caused by them?

Can the responsible authorities reading this mail, provide an appropriate response ASAP?

Indian Railways — delay of refund money

i booked e-train tickets of 5 on[protected] .in this i canceled 1 ticket and remaining tickets are conformed.but refund money of canceled ticket is not credit in my bank account.ple refund my money as possible as earlyer
my pnr no is [protected]
transaction id is [protected]

Sir
i had booked ticket for my wife on[protected] by yercaud express, my PNR no [protected], it was e ticket. i cancelled the above ticketon[protected]. This ticket is figuring in my cancelled ticket history. I mailed to irctc requesting refund. Two e mails sent evoked no response.please arrange to give refund

sundar

Dear Sir,

I have booked train tickets from Nagercoil to Tambaram in the following trains.

Date of Journey PNR No. Train No. Name
07.03.11 [protected] 16724 Anantapuri Express
07.03.11 [protected] 12634 Kanyakumari Express

Yesterday I have travelled in Kanyakumari Express only. When I Try to cancell the Anatapuri Express ticket yesterday, the IRCTC site unable to open. Today also thro' TDR claim from my IRCTC user ID unable to cancell, since the above Anantapuri PNR is not appearing. Kindly arrange to cancell the same and refund the amount.

THANKS AND REGARDS
R MUTHUKUMAR

Dear Sir/Madam

I paramjit kumar,booked a eticket from IRCTC who's details are as per given below:-

PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]
Booked On:[protected]
Class: SL
Date Of Journey: 09/3/2011
Railway Zone: ECR
Bank: SBI Debit
Total: Rs 365.00
Ticket Charge: Rs 355.00
Train No: 12402
From Station: NEW DELHI(NDLS)
Quota: General
To Station: PATNA JN(PNBE)

the train was canceled due to some reason bt my money was not refunded to my account.Then i filed a TDR to IRCTC on against of it and they tell me to wail for 30 to 90 days.the details of TDR is given below :-

Reason For TDR: Train Cancelled
TDR Status: CCM Registered
Reference No: ekt[protected]
TDR Zone: ECR
TDR Filing Date: 23-Mar-2011
Refund Status: Refund under Process
Refund Date: Not Available
Refund Amount: Rs.0.00

now its over 90 days bt still there is no action taken on this on 05/07/2011.
i also mail a reminder mail to "[protected]@irctc.co.in" on 01/07/2011.IRCTC give me a number of ECR ZONE "[protected]",but every time i call some one pick the phone but not response over there.
Now m really tired of doing this,so its my kindly request to you to pls help me.

Regard
Paramjit kumar
Phone number-[protected]
email [protected]@gmail.com

i have cancelled 4 tickets on last monday i.e on 15/10.But upto now the money has not refunded.my transaction id's are [protected],[protected],[protected],[protected]...please check it soon and transfer the amount as soon as possible..............

Indian Railway — statement

barclay is not delivering the monthaly statement.

Sir,

es desh mein din-parti din grabi badti ja hari hai, , jis mein lego ko parti din train mein safar karna pedta hai, safar karna etna muskil ho jata hai ke gen bogi 2 front and 2 back mein hone ke bejey se beed etni jayeda ho jati hai ki ladies ko to safar karna muskil ho jata hai, har koi superfast train mein jana cahta hai, par beed jayeda hone ki bejay se bahat se passenger rah jate hai, es ley apko es desh ka nagrik hone ki bejey se app ko advice kar raha hoon ki superfast traino mein bhi gen bogi or badey taki logo ko beed se Rahat mel sake

Dear Sir,
till date i have not received my card with I-pin & T-pin till date. Please send New/ duplicate PRAN Card me for further correspondent. as per your statement my PRAN No.is[protected] & POP ST REG NO-6022192, ID SR NO-[protected]/17, RECIPT NO[protected], USER ID[protected]