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Indian Railways Complaints & Reviews

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Updated: Apr 6, 2026
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Indian Railways reviews & complaints page 27

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S
Shivajihbk
from Kanpur, Uttar Pradesh
Jan 9, 2022
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Hello,

The Train was MORE THAN 3 hours LATE at Kanpur and finally reached the destination Delhi more about 5 Hours late. We DID NOT travel by the train as we had a connecting flight from Delhi that we could have definitely missed by this late train.

The TSR was filed however it is repudiated w/o stating any reason. I want to know why it was repudiated and eventually process my TDR request. Details below -

PNR: [protected]
Train # RNC NDLS RAJ EX (20839)
Journey Date: 2 Jan 2022
Journey from KANPUR CENTRAL (CNB) to NEW DELHI (NDLS)
Pax: 2 Adults + 1 Kid (seat) + 1 Baby (no seat)

The TDR Cancellation # [protected]
TDR Reason: "Train Late More Than Three Hours and Passenger Not Traveled
TDR STATUS: CR REPUDIATE

Thanks for looking into this.
Indian Railways customer support has been notified about the posted complaint.
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    Jishnumaga
    from Chennai, Tamil Nadu
    Jan 7, 2022
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    I paid 100 to my Rwallet in UTS app but still not Credited in my Rwallet. Please credit it.
    Indian Railways customer support has been notified about the posted complaint.
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      A
      Amol Jamale
      Jan 6, 2022
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      Train no. 12719
      Coach S5
      Charging points are not working anywhere on the train. We are facing this issue since morning. Journey date 06.01.2022
      PNR no. [protected]
      Kindly resolve the issue asap.
      Thank you
      Indian Railways customer support has been notified about the posted complaint.
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        N
        Nilu sharma95722
        from Deoghar, Jharkhand
        Dec 30, 2021
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        Regarding theft in train.
        name of complainant-nilu sharma
        Present address-barmasia deoghar
        Nearest railway station to the permanent-jasidih
        Mobile no-[protected]
        Date of occurrence-29/12/2021
        Place of occurrence- between chandrapura junction and dhanbad junction
        Train no-18622 and name-hte pnbe express
        Coach no-s5 seat no-58
        Class- slipper class
        PNR no-[protected]
        Particulars of property stolen-gold chain, mobile phone-[protected], jewellery, cash total estimated cost-2 lakh rupees
        Brief particulars of the incident-around 1 am my hand bag was theft by unknown person.
        Person suspected-my opposite side seat no 61 and 62, they are traveling from hatiya junction to vidyasagar junction.
        Indian Railways customer support has been notified about the posted complaint.
        Its about 15 days there is no response from rpf,
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          1
          178 HARI KRISHNAN.R.S
          Dec 30, 2021
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          Address: HARIKRIPA.. SV NAGAR 52A, PULIYATHUMUKKU. AYATHIL PO KOLLAM
          Website: Ministerindianrailways

          Respected sir/madam.
          I'm filing this compliant to bring your attention towards the serious delay of train 16311 as on 30/12/2021.As my boarding station is Byndoor, the train is already late by more than 3 hours.. THE passengers are stranded most trips has been out slayed by the irresponsible schedule of the respective railway authority's.. There is no proper information about our pending journey.. Our plans and schedules are blown apart.. Atleast provide a compensation for the passengers for the serious mismanagement and irresponsibility of railway towards us..
          Indian Railways customer support has been notified about the posted complaint.
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            N
            Napan
            Dec 29, 2021
            Resolved
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            Resolved

            Refund my train ticket amount

            Subject : REFUND OF MY TATKAL TICKET AMOUNT AND REOPEN OF MY TDR

            1. Sir, I have booked a tatkal ticket in train no 12295 bearing PNR no [protected] boarding from Perambur to Danapur on 21 Nov 21.

            2. I had received a text message through TM-IRSMSa on 22 Nov 21 at 0048 hrs and 0513 hrs, stating that " The train has been cancelled due to unavoidable circumstances inconvenience caused is deeply regretted" (screenshot...
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            P
            Piyush.raj79
            from Bokaro Steel City, Jharkhand
            Dec 29, 2021
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            I am travelling in maurya express (15028) on 29.12.2021 i am charging my phone and suddenly it stops charging I check it and found that my charger got damaged

            Kindly solve my problem as soon as possible and pay the cost of my charger.
            Indian Railways customer support has been notified about the posted complaint.
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              L
              lavanya lingampalli
              Dec 29, 2021
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              1. No water in the bathrooms
              2. No AC in the first AC Coach

              Train no. 18520

              Dt of travel :
              27/12/21
              No value for the money spent. Very dissatisfied
              Indian Railways customer support has been notified about the posted complaint.
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                R
                Raghavan1993
                Dec 26, 2021
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                PNR-[protected]
                Trn:12728

                Lot o[censored]nreserved passengers in reserved compartment.
                Where is ticket collector ???
                Covid norms???
                Take immediate action
                Indian Railways customer support has been notified about the posted complaint.
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                  S
                  Sameer Nema
                  from Bhopal, Madhya Pradesh
                  Dec 24, 2021
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                  We travelled from prayagraj cheoki junction to itarsi on train 06510 on 22/12/21. Next day morning at itarsi junction we want to take train to Bhopal junction. We don't want to travel without ticket so I searched for general ticket at station but they told me to contact TC for the ticket to Bhopal Junction. Train 22403 arrived at itarsi junction and we searched for TC for tickets. One old aged RPF officer take us to station TC for ticket. We two asked for general ticket and are ready to pay actual amount of ticket. But that TC asked us Rs 650 from both o[censored]s for the general ticket. I told him that actual price of ticket is 75 only. He told me that he is adding 500 as penality. We haven't boarded any train without ticket why is he asking for penality. We both refused him for taking extra money from us. So both TC and that old RPF man behaved badly with us. They want black money from us therefore they are misbehaving. Is railway not providing any money to them. We were really disappointed with this. TC and RPF officer are in duty on platform 1 of itarsi junction on 23/12/21 morning at 11 am. I had taken pic of that corrupt TC secretly. Please kindly that strict action them. Thank you.
                  Indian Railways customer support has been notified about the posted complaint.
                  Pic of that TC
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                    S
                    sudhir@1960
                    from Saharanpur, Uttar Pradesh
                    Dec 23, 2021
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                    Address: Sudhir Kumar Jain 2C/815, Graduate Colony Praduman Nagar Saharanpur 247001

                    Sir, I inform you that I booked the Two Tickets through Reservation Counter Saharanpur U.P. for Train Number 12331 Himgiri Express on 17.12.2021 from Moradabad to Saharanpur journey dated 23.12.2021 and get PNR No. [protected].
                    On 23.12.2021 Train No. 12331 canceled for not reaching the destination place Saharanpur. On 22.12.2021 I applied to refund the canceled Train at Haldwani Counter, they advised me that the system is not updated at this time for full payment you can take the claim within 72 hours from anywhere.
                    I again contacted the Saharanpur Reservation Counter on 23.12.2021 for the cancellation of this canceled Train. He advised me to take the claim from CCMC (Refunds) New Delhi.
                    I request you please make the payment of Rs. 210/- due to cancel Train to my destination place Saharanpur in my account [protected] of Sudhir Kumar Jain IFSC Code SBIN0007894IN Bank Name- State Bank of India Industrial Estate Branch Delhi Road Saharanpur through NEFT/RTGS.
                    Thanks
                    Sudhir Kumar Jain
                    2C/815, Graduate Colony Praduman Nagar Saharanpur 247001
                    Mobile No. [protected]
                    Indian Railways customer support has been notified about the posted complaint.
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                      R
                      RamTharun123
                      Dec 22, 2021
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                      I have great respect and admiration towards Indian Railways for being lifeline of Indians in many ways.But with respect to punctuality, this is not something I have expected.
                      I have reserved a seat for myself from Kazipet junction to Bhongiri on Dec22, , 2021 for Train no.17234.It is actually scheduled at 07:18am at Kazipet Junction which hasn't arrived as epr the scheduled time and the delay expected is around 100 minutes.
                      I actually have to deboard at Bhongiri station and proceed further to Yadagirigutta, a pilgrimage centre nearby.Because of this excessive delay caused because of Indian Railways, Iam unable to expect the comfortness in the purpose of my journey.
                      As Indian railways is charging cancellation fees and various other amounts as disciplinary actions, why don't Indian railways follow the same discipline and pay penal amount to the traveller based on the late in the train timings/delay caused because of their maintenance, operations and administration which are destroying the travellers plans to a great extent.
                      Kindly do the needful.
                      Indian Railways customer support has been notified about the posted complaint.
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                        N
                        Nanche
                        Dec 20, 2021
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                        I recharged the UTS rwallet with 100rs using UPI.My bank balance deducted but money not credited in R wallet.Please help.
                        Indian Railways customer support has been notified about the posted complaint.
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                          Abhay611
                          from Rudrapur, Uttarakhand
                          Dec 19, 2021
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                          Address: Khera colony near shiv mandir Rudrapur Us nagar uttarakhand 263153

                          Sir i am travelling in train no 15036 uttar sampark kranti having PNR [protected] with the name AK Gupta and my allotted seat is in C2 27 apart from that my sister is also travelling in the same train as her PNR is [protected] allotted with seat D3 31 . I did my train reservation well in time becoz i am I defense personal my leave is planned accordingly and on the other side I got my sister reservation in emergency because she is a patient her treatment is undergone in Aiims Delhi due to unavailability in Ac coach I got her reservation in Second seating coach. I asked TTE named 'Bajrang prasad' to let my sister to stay at my seat I will go on her seat he denied and behaved too rudely I even request from him that on mercy basis let her to stay on my seat but he start telling me to I will call for police and all even I told him that I am also a defense personal and I am not doing anything wrong. It is my request please take a action against him for misbehaving with a defense personal and with my sister as well.
                          Indian Railways customer support has been notified about the posted complaint.
                          I want action against him he is telling me I will let both of you to travel in same coach only when you take a ticket from me so basically he wants a money to settled it down... So pathetic
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                            prasenjit12
                            from Cooch Behar, West Bengal
                            Dec 17, 2021
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                            Hi Team,

                            I had booked a 3AC ticket in 02504 NDLS DBRG RAJ SPECIAL train on 23rd October 2021 for travelling from NCB to GHY on 30th October 2021. The day when I was supposed to travel, I got an SMS stating that my scheduled train will not touch the destination station GHY. Likewise, I did file a TDR as the train will not touch my destination station. Accordingly, I received an email on 6th November 2021 that TDR has been filed and as per the email received on 30th October 2021 it was clearly stated that "The EDR refund process normally takes 7days.". While it has been almost more than 45 days, neither there is an intimation sent to me from the Zonal railways (NFR) nor from IRCTC on the refund. I had paid a total amount of Rs. 1910/- which is stuck. Gradually, it is threatening to find that the amount I spent is lost all of a sudden without any response from the concerned authorities. Please help me in getting my issue sorted and to get my hard earned money refunded back to my account.

                            Below attached are the screenshots of the mail threads and the SMS of the booking confirmation.

                            Thanks and Regards,
                            Prasenjit Adhikary
                            Indian Railways customer support has been notified about the posted complaint.
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                              Dr Mani sankar
                              from Kolkata, West Bengal
                              Dec 17, 2021
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                              Address: Malda Town Railway Station in West Bengal

                              Please start Retiring Room booking in MLDT (Malda Town Railway Station in West Bengal).
                              In MLDT station very problematic to book Retiring Room that is depend on the mood of the person of station ticket counter and they give for 24hours but if a passenger need to stay only 10- 12 hours then it is impossible according to there station booking rule.
                              But then a passenger in booking for 24hours but live for 12hours after that the Retiring is empty and the new passenger cannot book the empty retiring room according to the status of reservation.

                              My request is please start on line booking for retiring room for MLDT station.
                              Indian Railways customer support has been notified about the posted complaint.
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                                Satyamuttareddy
                                from Mysore, Karnataka
                                Dec 17, 2021
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                                I have boarde a wrong train as the train number and Bogie number are not displayed in the railway station, the announcement was not clear on top of it Blue Mountain had arrived on platform number 1 at 11:30 as the timing and platform number is also same for Kaveri express.pls resolve this issue immediately as there was also chaos in searching the Bogies.
                                Indian Railways customer support has been notified about the posted complaint.
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                                  S
                                  sanjeev janardan thakur
                                  Dec 16, 2021
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                                  Resolved

                                  Website: UTS mobile app

                                  I recharged the UTS rwallet with 100rs using SBI Net Banking.My bank balance deducted but money not credited in R wallet.Please help.
                                  Dec 17, 2021
                                  Complaint marked as Resolved 
                                  i received my uts rwallet recharge.thanks
                                  Indian Railways customer support has been notified about the posted complaint.
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                                    anilmasapeta
                                    from Warangal, Andhra Pradesh
                                    Dec 16, 2021
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                                    Address: 25-5-263 VISHNUPURI, KAZIPET HANAMKONDA, WARANGAL

                                    Hi Sir/madam

                                    I am Anil Masapeta PNR: [protected] on Date: 21 Nov 2021, Grand trunk Express, Train stopped due to floods, train stopped at kazipet E cabin,

                                    so passengers not travelled, claimed TDR, still no refund credited, please close our case As soon as possible.

                                    Refund status attached

                                    Thanks

                                    Anil
                                    Indian Railways customer support has been notified about the posted complaint.
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                                      ajay271984
                                      Dec 15, 2021
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                                      Address: Ghatkoper Bhatwadi

                                      First class local train pass amount debited from account but system given error.
                                      I had did the payment through Gpay.
                                      Pass from - Ghatkoper to Airoli ( one month ) Firtst class
                                      Rs 696.50 /- debited .

                                      Ghatkoper Ticket counter officer given me Error snap photo .
                                      Indian Railways customer support has been notified about the posted complaint.
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