Indian Railways Complaints & Reviews

A parcel was sent from surat (St) railway station to allahabad junction (Ald) on 14th october in train no. 19041 that is still to be received and is possibly misplaced as we complained in allahabad junction nr cell but to no avail. I as student am in urgent need of the parcel as it contains my books that i haven't received since long and my exams are approaching. The parcel was loaded with slr no. 173857. Prr no.[protected]

Sir,

I have been booked 11 tickets in ddn-kcvl super fast exp. (22660) vide pnr no.[protected] & [protected] for travelling to kcvl on 23/12/2019 through irctc portal and also booked local tour package as well as return journey tickets though indian railway vide pnr no.[protected] & [protected]. I have gone through the local newspaper that some of the trains is cancelled during our journey dates which are originating from dehradun railway station between 10th nov 2019 to 8th feb 2019 due to station renovation work.

Now i tried to book the ticket for 23/12/19 for entire journey route, it shows train is cancelled. Later through irctc online booking portal, i came to know that train no 22660 is cancelled on 23 december 2019. Moreover while making ticket booking between 10 november 2019 to 8 february 2020, it shows train is cancelled. If railway has planned such type of works in advance they should not allow to book the tickets before 4 months through online mode at irctc portal.

In view of this, i want from indian railway to arrange 09 seats, in another train on same time and date, so we can travel to kcvl on time to avoid huge financial losses due to cancellation of train, tour package and return journey tickets amount.

Please do the needful.

Regards

Sk singh

Dear sir,
I would like to inform you that i had canceled my counter ticket in 15 october 2019 in noida which pnr no. "[protected]". Reservation clerk told me your refund has been settled within 7 days to your concern bank account. And now more than 15 days has been passed but my refund has not been credited to my account.
Hence i am hopeful that you will understand my problem and resolve my issue.
My original ticket enclose here with your convenience.
Pnr no.- [protected]
Train no.- 12487 simanchal exp.
From forbesganj to anand vihar
Ticket type - counter ticket, sl 2
Date of journey[protected]
Passenger name - sushil singh
Payment mode — idbi debit card
Cancellation date —[protected]
Amount-600
Refund amount — 480

Thanking you


Best regards
Sushil singh

On 17.10.19 i was travelling in 20503 rajdhani express from simaluguri jn. To guwahati (Pnr no:- [protected], b7- 39). When the pantry personnel started serving dinner, they did not serve soup. When i asked for a cup of soup, they intimated me that they did not serve soup for the passengers boarded from simaluguri jn, though every passenger paid for the soup when purchasing the ticket. When i repeatedly asked for it, two pantry persons replied...

Sir today morning i cme railway station for going chennai anadhapuri express not doing display which platform cme andapuri express train... Incharge room told go 4 r 5... I go thre not train here... My grandmother travel age 75 heart pesent... Nd the train run away platform no 3... What a service sir... Nd i talk deputy station manager he wrongly told words... I want seviour action to deputy manager nd information centre... I[censored] nt charge thn i letter to pm modi... I'm bjp member in villupuram

I boarded on 31/10/2019 in kolkata rajdhani train no 12302 from allahabad, due to emergency i boarded without ticket, i was ready to pay the amount applicable on me for travelling without ticket. Tc told me to jump off the running train in allahabad and finally charged me rs 5100 he charged me from delhi to howrah, i resist him that he should charge me from allahabad and not from delhi, as i boarded the train from allahabad. Tc duty was in b8 ac3 tier. He has charged me extra and let me sit near the door and lavatory after taking money.

My train no. Is 12514
My coach no. Is b2
My birth no. Is 36
Currently i am in train and having problem in charging my mobile phone.
Charging point is not working and i am facing problem in finding a charging point
Kindly fix this asap. Prompt response will be appreciated.
Waiting for the response

Kind regards
Heena agrawal
[protected]@gmail.com

To,
Sr. Dcm, western railways.
I have booked 04 tickets details mentioned below with pnr number.
Pnr no-[protected]
Pnr no-[protected]
Pnr no-[protected]
Pnr no-[protected]
I have cancelled all above mentioned tickets on date16/08/2019 but not received any refund till today. I have given letter to prs dept at vapi railway station on 09/09/2019 but no satisfactory reponse was given to me. I had called many time on customer care no but no one received calls.
Please revert back and resolve my issue at earliest.

Respected sir,
I am having pension account in sbi, surendra nagar, bank, nagpur having revised ppo no. [protected]. Railway authority had already delivered new ppo copy on address to cpc, belapur.
It is regret to state that till date i am receiving old pension even though there were several reminder to sbi/nagpur and giving written complaint.
Sir, i am at the age of 77 years and also blind by both the eyes and but till date no action has been taken by bank manager. Staff of the bank asked me to contact to sbi, cpc, authorities at belapur at mumbai. They told that the had sent mail to cpc, belapur but till date no intimation was received to them.
As per my new ppo no. [protected] my revised pension is rs.18250/- w. E. F. 01/01/2016. Copy attached.
You are therefore kindly requested to look in the matter on top priority and pass my new pension along with arrears from 01/01/2016 considering ground that i am blind pensioner and i could not move with assistance.
Thanking your,

M. P. Bhendkar
Rtd hd. Clerk, drm (Opt)/nagpur.
You can also communicate on my mail id :[protected]@gmail.com
New pension no. [protected]
Contact mob no. [protected].

The charges for normal sleeper was rs. 1500 for a journey from borivli to thivim on 30th oct 19. (Train left bdts on 29th oct19). This was an abnormally high fare for a normal sleeper and the train did not have a pantry car or water services. Moreover it reached thivim at around 14 hours against the scheduled time of 11 hrs of 30th oct 19.

This is deficiency in service of the railways against the fare charged and request for reimbursement of the complete ticket cost.

I travelled in dhauladhar express (14035) from delhi to dhuri on 28 october 19. When i got down at dhuri (Punjab) in the morning at 4 am on 29 october, i forgot my woodland backpack (Green+ light green) having my valuable clothes. My coach was ac three tier c3 and berth no. 8.
Address-
Rohit dwivedi, guru teg bahadur school, dhuri
Phone [protected]

Sir

I am very sorry to inform you that around 2000 pakchong super napier grass stems were booked at salem for unloading at njp vide receipt no. 539330 on 24th october and was supposed to reach njp today by train-kanniyakumari-dibrugarh-vivek-express-15905. But it not reached njp and none could tell when i shall get my parcel. I reside at jalpaiguri - 45 km away from njp and it is very difficult to go to njp every now and then. The item is perishable and it will become useless if delivery delayed. The stems are being brought for feeding 200 cows of goushala in next 7-8 years.. Kindly help me in getting the parcel before it got rotten.

Thank you

Manoj agarwala
Flat no. F1
Krishna vatika
Kadamtala
Opp idbi bank
Jalpaiguri
735101
W. B.
Mobile number : [protected]
...... [protected]

Kottaiyur railway station ticket vending railway staff in white dress has tactically cheated my rs.25/- while vending passenger train ticket from kottaiyur to mayiladudurai on 27/oct/19 at around 3 pm afternoon. The value is not big but a central government employee in his rank cheating a meagre value is painful.
Will s. Rly take action

With regards,
An arunachalam

Hello irctc,

Today morning when i was going to ticket master for purchase 1 ticket from sabarmati to patan, sabarmati ticket master told i can’t accept the 10rs coin. I am already ask him, this coin is authorized by govt so why do don’t accept me. She told i can’t accept me anyhow.

Please ask to sabarmati ticket master to proper behavior with customers and accept the government authorized coin.

Intially they said train running late by 2 hr and and finally they are saying 4hr. What a worst service. Because of this dealy, if i am unable catch the other train or attend to work, who will pay for that loss... If not able run the trains on normal days also, what is point of running indian railways. Just stop it. And refund amount with penalty.. To the customers, who ever booked the trains tickets, or allow them to get into another trains available on the same time (With the same ticket)

Sir i had booked parcel no 337114 from manglore (Karnataka) for nagpur on 19.10.2019 for train no 16687 on dated 21.10
2019 and it should be reached 23.10.2019 early morning to nagpur, unfortunately at nagpur no one unloaded this, due to this it's gone forwards... I drop massaged to nagpur official to contact delhi so it can be unloaded at delhi... Once again no one bother to take care and unload at delhi again now its reach to jammu tavi... Now i am waiting for get my parcel at nagpur... Due to all this mess by your department my diwali festive season has been spoiled... Because i have packed my items for take home for family members... Requesting you kindly look into on urgent basis to get back at the earliest.

We are traveling by aronai express 12508 from guwahati., ⁿthere are so many passengers who don't have proper reservation ticket s and some people are waiting list holders. They are crowded the compartment and make it dirty.. We told the tt also but they also took bribes from them and told us those people can go and they could not do anything... We want solution.

Sir
Mera 7 bag parcal secundrabad me load hua par mere parcal darbhanga me unload hone ke bajay kaha unload hua hai iski jankari railway ke staff ko bhi nahi hai. Aaj desh degital hota ja raha hai par railway ki ye stithi dekh bahut hi saram aata hai ki itne bade janction ki ye stithi hai.
Sir bas aapse anurod hai ki mera parcal mujhe khoj kar dilwa dijye aur pure bharat ke railway parcal ko digital karwa dijye.

Dear sir
In navjeen express unreserved passengers got in from surat and currently feeling inconvenience to all the reserved passengers.
Travel date : 24/10/19

Also send the railway officials to clear the unreserved passengers as soon as possible. There is not a space to walk to the nearest restrooms

Kindly take necessary actions

Regards
Viveksamuel...

I booked a baby cycle from kota junction to ankleshwar on 13 oct 2019 but it has not received yet even after 11 days as on today 24 oct 2019. At the time of booking, the officer told me that it will be reached within 1 or 2 days. I made several visits to ankleshwar station but they are keep saying that they don’t know why the cycle didn’t come and they are not even taking any action.
Please help.