Indian Railways Complaints & Reviews

Lack of nacissacities in 01666 agartala habibganj special train. First of all its a long distance train and there is no pantry car all passengers suffer great discomfort and starve due to this senario. They depend on local food roaming vendors. Which is a risk to heath. Secondly its cleanliness. Not even a single time it cleanup all over there is leftovers. Garbage. Last it is the train which never ever runs on time. 2 to 3 hours late is normal. How arrogant situation it is. We are paying for this facility. Due to its irregular running schedule all passengers have to starve and suffer

I guess in b-6 couch the western washroom is filled with water and in b-5 couch the ceiling is leaking with water you guys charge a boam on this train but it's unacceptable that even after paying premium amount of money to travel the experience is like traveling in sleeper class. There is no attendant to complaint either.
I am traveling from lingampali to mumbai
I'm in humsafar express
Boarded train on 20th october 2019.

I'm traveling from bhopal to lucknow. My coach g4, seat number 52 and pnr no.-[protected]. An intrusion of cockroaches are walking all over the seats and wall. If this is the services indian railway is providing, hats off! And when i complained about the situation to the incharge person, he has no answer.
Health and hygiene has always been a problem with railways.

Some time back i was travelling from delhi to dehradun in shatabdi express. It was an overall great experience in terms of booking, services, timeliness, catering and so on by #indianrailways.

However, i observed that at start of journey every passenger is given 1 lt water bottle. All shatabdi trains are air conditioned and the #water consumption of people is expected to be lower in cold environment.

I observed...

We have been travelling through ashram express from ahmedabad to delhi

Pnr number: [protected]
Seat number:s1 31
Ashram express.
Phone number:[protected]

Luggage bag was damaged by rat during night.
Headphone wire was also cut by rat in bag.
Cloths were also damaged and torn by rat.
Documents also damaged. It cause me lots of damage.

I want to complain against indian railway

Hello sir, i am traveller from trivandrum to tirur. During my travel at ernakulam station lots people come to reservation compartment and forcibly occupying my seat. They are put their luggage on my seat and try to make they're own the seat. I was studying upsc exam and i need to focus on that preparation so that's why i was booked reservation seat while i can read and travel.

And in this train the tt never showed up

I am vimla malkar w/0 late. Ghanshyam malkar my d. O. B is 01/07/1944. My ppo no. Is nwr12114/350272. Now i am completed my 75 years in july. I am running in 76. I went to my bank branch pnb, cinema road ajmer. I met branch manager many times but till today i didn't get any response from bank side. So pls revised my pension and airier. As soon as possible.
I enclose my details of pension slip.

Dear Sir,
I have booked one cycle parcel from Kharagpur to Raigarh on 04/10/2019 and it was loaded to 05/10/2019 as per railway employee as inquired. But due to negligence of raigarh railway parcel office it was not unloaded in raigarh station. I reached parcel office for inquiry but they are not replying a satisfactory answers for the same such as it is in LLT and when it will reach to raigarh they don't know. This is negligence of railway employees. This must be solved and strict action must be taken for these employees and please respond for parcel as soon as possible.

Regards,
Nagesh Dewangan
Contact: [protected]
Parcel PRR No.:[protected]

My name is devendra sadanand jorigal and traveling from nizamabad to aurangabad through devgiri express
Yesterday from nizamabad railway platform no. 1, somebody stolen my wallet from my jeans back pocket.
Wallet contains details like
1. Election voting card
2. Driving license
3. Railway ticket
4. Rupees 2200+ cash
5. 2 debit cards
6. 3 credit cards
Please review details and do appropriate action to get my stolen wallet.

I had booked my scooter to be transported from Nagpur to Chalisgaon on 15/10/2019. The booking PWB no. is : A2716464
But the guard didn't open the luggage Bogie to deliver it on the station. Now my scooter is stranded at some other station. Please assist! Railways is not responding and no one is helping to get my scooter delivered at the proper station.

My wife with her father and mother were travelling on 13/10/2019 in sleeper coach by chirmiri - rewa train form shahdol to rewa. At between 11.00 to 11.15 pm on the same date a unknown person looted gold chain worn by wife. At katni main station after this happening she with his father tried to complain and register the fir police help center but they misguided saying to file fir online, but from online contact again they ahd been suggested to complain at railway station from where thy started their journey.
With geat hope again my wife and i myself tried to make a complain at rewa station terminal station of the train we travelled. On 15/10/2019. Again police staff rejected to help. With great hope for immidiate and positive action i am asking for help giving following details -

Train number - 51754
Berth no. - s3/03
Name of client - smt. Samvedana gupta
Date of incident - 13/10/2019

Respected sir

I have booked my goods from bpl on 31st of aug 2019 vide prr/pwb no [protected] to ranchi junction. I understand from bhopal parcel office that the goods has been shipped on 31/08/2019 but till date i don’t see any update neither in the online portal of railway nor did i get a call from the parcel office regarding the receipt of the vehicle. I tried contacting the number[protected] several times but ended up in no response.
Sir, these are indian army concern items which are very important for the operational area. Sir, plz ensure in which i can get the said as soon as possible.
I will be contacted either via phone or sms with [protected] and email [protected]@gmail.com
Yours
Sankar das
Indian army

It's really painful to c that railways staff r using some third parties who r making money engaging in loading and downloading vehicles. On 12.10.2019 i was trying to load my vehicle in 16316 train from ernakulam junction where i was asked to pay ₹ 500/- apart from the railway charges and when we refused to pay, thy said that the money goes to the railway staff and the union people. When we emptied the petrol from our bike, the third parties r not at all interested to give back the petrol back to us and keeping in their custody..

Later when i reached bangalore majestic station another third parties took my bike and demanded for ₹200/- again. I told him tat i don't have any money to pay and he asked me to pay whatever i have. I paid 100/- to that #. When i made complaint to the railway officer, he said that thy r private parties and ignored my complaint..

Finally i got my ₹100 back in majestic station after complaining.. One of the third party # asked me that, y i haven't lodged complaint in the ernakulam station instead of at ernakulam station.. Who tat # is asking me all these questions.

Further i reached the parcel office and lodged a complaint again, then also thr was no use at all..

The way ur staff treat the passengers is horrifying and pls remind them that thy are getting salary from we like passengers..

It's very shameful to c this kind of incident happening in indian railways.. If no action is taken against these private parties and ur staff who r all engaged in this kind of activities.. I will sure forward the complaint to the president and the prime minister of india..

Ur action and reply is awaited...

I'm a passenger traveling from rourkela to llt kurla in
Train name - shalimar ltt kurla express
Train no.- 18030
Pnr no.- [protected]
Coach - b2
Seat no. - 55
I want to lodge a complaint for change of pillow cover. I have repeatedly complaint 6-7 times in a row but got no revert as far as now. The pillow cover they provided was fully drenched and the attendant says he doesn't have any other apart from that. Therefore i request you to kindly look into the matter and solve at the earliest.

Staffs working in kochuveli railway canteen thiruvananthapuram kerala doesn't understand or speak malayalam, only one person who is sitting at the counter understand malayalam. Please appoint staffs who understand malayalam or english. It was really difficult to communicate with staffs working there and please provide proper training to the staffs to be customer friendly. My mom cancelled her first order and ordered another freshly prepared food item since the food item she first ordered was cold. We waited for half an hour while the guy who served us food was serving food to other customers who gave order after my mom gave hers. Later we had to cancel our order and pay bill for food items other than the cancelled order and leave.

Hi sir,

My self navya sri. Today (9.10.2019) i am travelling from khammam (Kmt) to jolarpeta (Jtj) train no 16318 (Exp) along with my husabnd. We both got reservations in different coaches. I got reservation in s9, 52 pnr ([protected]) my husabnd got reservation in s1, 31 ([protected]). I have requested to tc for berth swap and agreed to swap. Later he started conversation and misbehaved very badly asking about caste place and address. I asked him is this required for berth swap and he used unparliamentary language denayed for berth swap. I got scared and left the coach.in vijawada station he left. I tried to get his name but unfortunately i missed. Kindly register my complaint and do needful.
Regards
Navyasri

Hi sir,

My self navya sri. Today i am travelling from khammam (Kmt) to jolarpeta (Jtj) train no 16318 (Himasagra exp) along with my husabnd. We both got reservations in different coaches. I got reservation in s9, 52 pnr ([protected]) my husabnd got reservation in s1, 31 ([protected]). I have requested to tc for berth swap and agreed to swap. Later he started conversation and misbehaved very badly asking about caste place and address. I asked him is this required for berth swap and he used unparliamentary language denayed for berth swap. I got scared and left the coach.in vijawada station he left. I tried to get his name but unfortunately i missed. Kindly register my complaint and do needful.
Regards
Navyasri

Dear sir with very bad experience and with full anger i would like to make a complaint regarding train no 20801 magadh express from islampur-new delhi. Sir i have a valid confirm ticket but passenger without ticket fought with me and forcly occupied the seat and i became helpless and no rpf nor any tt had yet visited me nor checked the ticket. Action to be taken against such passenger and tt and rpf staffs. Due to these things we are in full grief and pain and frightened

Dear concern,

My mother "gitarani singh" took two ticket (Ticket no[protected] &[protected] & vts no :70x7che0f2 & 70x7che0f3, sac:996411, ir:19aaagm0289c1zg, r28062 dated 07/10/2018, 09:22 am from kharagpur railway station (Bogda) side from a lady staff wearing spectacles 👓 fare in color in ladies counter for garbetha and each ticket fare is rs.50/-, so it should be total amount of rs.100/- and my mother given her rs.200/- note but she returned rs.10/- only. My mother is illiterate, so unable to calculate and understand.

Request you to please intervene take action and short out the issue. That lady might be doing this from many people's i believe in festival occasion.

Regards,
Manmohan singh
Kharagpur

Dear sir, sub: horrendous and unsafe train journey-reg. ref: pnr no: [protected] i had travelled from mumbai ltt railway station on 03.10.2019 to coimbatore by iii ac (Coach b2, lower birth number 57). When the journey got embarked at 10.32 p. M i noticed one domesticated cat covered by a piece of cloth kept by my fellow passenger (Middle birth number 58) on my seat near to the window. the fellow passenger who is the owner of that cat is basically from delhi who was temporarily carrying it from mumbai to bangalore. thereafter, the cat began to pass hither and thither, sometimes, through my trousers, my bed sheets, pillow and at other times the piece of board meant for taking food. As the feeding board was already occupied by the animal i was troubled much in taking food. Further, the foul smell emanating from the animal caused nausea while taking food. this situation got much worsened when the animal openly started urination and defecation inside a litter box maintained by the fellow passenger in the aisle. it continued to make sounds throughout the night. It jumped down and ran away to other coupe in the wee hours where an old lady had to aim this animal with her pillow in order to ward it off from any potential attack. as the hairs of the animal were scattered through out the bed sheets, blankets and pillow, i hesitated to take rest on my journey up to bangalore. There after, i spread a sheet of news paper on my birth in order to lie down as i was scared of lying down on bed sheets contaminated by the animal. the entire course of my journey from mumbai to bangalore was very uncomfortable and filled with inconvenience and disturbances. at this context, i strongly feel that the railways must take responsibility to devise a mechanism to scan any body while entering in to the compartments carrying animals or else to impound such animals with due punishment as it pave threat to the health and comfort of the passengers. at this juncture, i kindly request you to take necessary action in the matter. i look forward to hearing from you. thanking you, yours sincerely, dr. Sunith kumar, puthur kalam, palakkad, kerala-678 551, ph: [protected]