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Indian Railways Complaints & Reviews

www.indianrailways.gov.in

1.3

Updated: Dec 4, 2025

Complaints 6291

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1580

Unresolved

4711

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Address: Kanchipuram, Tamil Nadu, 631601

Most of the time the ticket issuing clerk does not turn up and the ticket issuing room is in locked condition most of the time at nathapettai (Near kancheepuram, tamil nadu) railway station.

Everyday about 10 to 15 people board the train at nathapettai (Near kancheepuram, tamil nadu) railway station in each of the 4 train that halt at nathapettai in the thirumalpur - madras beach route. But mostly all of them travel without ticket as the ticket issuing clerk never turns up.

Even on the day the clerk comes, he enters the station just 5 mts before the arrival of the train.

I feel ashamed to travel without ticket and i have reported this matter to the ttrs at chengalpet and nungambakkam stations. But the problem remains as it is.

All we need is someone to issue the tickets at nathapettai station well before the arrival of trains at that station.

Indian Railways customer support has been notified about the posted complaint.

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V

vishal_khare

from Vansada, Gujarat

Nov 15, 2018

I have traveled in holiday special 09023 on 10 nov 2018 from vapi to indore the bedsheets which I received in packet in 3 AC was very dirty I told attendant to replace it but he didn't has stock

non availability of personnel for issuing tickets - Comment #3270700 - Image #0

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non availability of personnel for issuing tickets - Comment #3270700 - Image #3

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Address: Thiruvananthapuram, Kerala, 695038

Sir/madam,
Im resident of rajasthan and working in central govt. Office in trivandrum. Today 14 nov 2018 at trivandrum central railway station evening 4:30 pm i had to enter without platform ticket at railway station. It was a extream urgency. I tried to purchase platform ticket. Requested other people who standing in queue but because of language barrier no one understood even i showed them my frnd whose hands were fractured.. I tried to explain ticket checking officer but she was doing her job.. But i didn't pay cause she didn't give any fine slip. I asked for fine slip she told me to wait but i can't wait i got only 15 min from office to drop my frnd at railway station. What further action i should take...

Indian Railways customer support has been notified about the posted complaint.

Nov 14, 2018

Updated by Shriaadi Is there any time period in which I have to contact Railways... Pls reply as soon as possible

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Address: Jamnagar, Gujarat, 361008

I booked my parcel on dt 11/11/2018 jam to gwl train no 15046 jam to gwl 428654-1 w/box rslr1585/c jam to gwl/mra/gkp seal till day gwalior no receive my parcel my parcel booking recipat attched here with gwalior till to day not revived my parcel i contact on gwalior parcel office but gwalior parcel office not enter my parcel i complain parcel office gwalior but parcel office not give me complain book

+1 photos

Indian Railways customer support has been notified about the posted complaint.

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Bharat Thaker

from Mumbai, Maharashtra

Nov 15, 2018

Train no-12905 howrah porbandar exp started from rajkot on 1st november, 2018 is completely dirty and there is so much crowd in the train those who have their confirm seats even they cannot seat comfortably because of waiting list travellers.

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Dear sir/madam

I have booked the e-ticket through my irctc user id sujeethzb but this account is now coming freezed and i am unable to login into this hence request you to please cancelled the mentioned below ticket at earliest and get the account credited.

Pnr no. - [protected]

Vineet gupta 37
Parul gupta 36
Priyanshi gupta 9
Devesh bhatia 38
Smita nair 37
Devasmi bhatia 6

Pnr no. - [protected]

Vineet gupta 37
Parul gupta 36
Priyanshi gupta 9
Devesh bhatia 38
Smita nair 37
Devasmi bhatia 6

As i am unable to get the old mail id activated and also mobile number got changed request you to kindly contact me on my official mail id sujeet. [protected]@icicibank.com and mobile no. [protected]

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Address: Allahabad, Uttar Pradesh, 211003

I travelled in train no.12302 in ac-2 hawarh rajdhani exp from new delhi junction to allahbad my pnr no. Is [protected] on 12/11/12018 in 2-ac during this journey helper not provide me and other passenger a hand napkin during journey i asked many time for it but he replied that there are no napkin and use pillow cover. If i paid to much for the facility to the railway so why railway didnt provide better service.

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Address: New Delhi, Delhi

Hi,

I was travelling in the 12982 train yesterday and i've lost my spectacles during the journey which i came to know of after debaoarding. My coach number was s3 and my seat number was 22. It was a grey coloured box of titan spectacles and inside it was a pink framed titan eye glasses. If anyone has found it please contact me on [protected].

Thanks,
Swati

Indian Railways customer support has been notified about the posted complaint.

Nov 14, 2018

Updated by shanubjn The date of journey was 11 November Sunday and my PNR number is [protected].My contact no is [protected].Please contact for any updates ASAP.

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On 5 the nov, 2018 i visited railway ticket reservation counter of hazrat nizamuddin railway station. There i told them to book my ticket and payment mode will be by bhim upi. The issue is that the transaction from side get completed but there on computer at reservation counter shows transaction timeout and pnr not generated. They told me that i will receive the refund in next 72 hrs. But after being waiting for 3-4 days not getting the refund, i complaint in bhim upi regarding this, but they are also not responding with anything. I have the transaction id with me and the complaint no. Also that i filed in bhim upi. Please look into the matter.

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Address: Hyderabad, Andhra Pradesh, 500001

I wanted to understand the basis of defining the parking charges in railway stations. When i tried to compare the parking fees in secundrabad railways station with any other parking facility it at least 200 % higher. They are charging a sum of rupees 120 for bike for 12 hours. They have openly displayed the price charts, but these prices are more than railway ticket prices if you travel for 12 hours in general.

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Address: Darbhanga, Bihar, 846006

I m traveling in a passenger train (55514) frm dbg to spj. I m a regular passenger of this train.. The train is about 1:45 delay till now and it's usual for us coz this train never runs on time. It's very frustrating for all o[censored]s and makes a negative image of the indian railways all the time we traveled in the train... I just want to ask a simple question, is there any time of the train..? If yes, then why the train always runs late.. Why does the system fail to follow the time all the time...?? Is railway have any responsibility for the passengers..?? I hope, i will got answers of all the questions running in my mind..

Indian Railways customer support has been notified about the posted complaint.

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Y

Yasser Hasnain

from Jamshedpur, Jharkhand

Nov 13, 2018

My mother is traveling in train no- 07010. Coach no- AC 3 TIER, B2- 33 LOWER BIRTH RANCGI TO SECUNDERABAD.
1. More than 100 rat in AC 3 TIER COACH damage our luggage.
2. This train is almost running late by more than 4 hr from Ranchi station.
Request to Indian railway to solve the problem ASAP...

A

Aditya Dev Shukla

from Allahabad, Uttar Pradesh

Nov 13, 2018

Train no. 15045 date 8/11/18, S8 toilets are very dirty and bad condition. Cleaning not done.

A

arvkuku

from Bengaluru, Karnataka

Nov 13, 2018

Am Genuine user for User ID arvkuku and my account has got suspended by error..

I have kept user id as arvkuku because same is my organizational login id which is easy to remember..

No proper guidance coming from [protected]@irctc.co.in to get activate user id arvkuku.

My Mobile Number is [protected]

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Website: www.consumercomplaints.in/new_complaint

We are travelling from yoga express, from haridwar to ahmedabad on 11th n 12th november 2018, n our one ticket is confirmed n 3 are waiting, from delhi our waiting seats are available but t. C who have came from delhi did not give our seats, n he sold out our seat to other person n he standing up from our seats at midnight n he has done misbehaviour with ladies also, kindly try to resolve our problem, because we also have paid money for our seats it is not ethical to sell waiting seats to another person n collect money for their own interest

Indian Railways customer support has been notified about the posted complaint.

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S

starwin vacation

from Warangal, Telangana

Nov 13, 2018

1-fake information in railway portal
2- fake informatin in 139 telecom services
3- Not proper maintain choch
4- No pentary services
5- Mentally and physically torcher etc...

t. c sell reserved birth, n don't provide the birth to waiting passengers who have already done their reservation - Comment #3268026 - Image #0

starwin vacation's reply, Nov 12, 2018

1-fake information in railway portal
2- fake informatin in 139 telecom services
3- Not proper maintain choch
4- No pentary services
5- Mentally and physically torcher etc...

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I am essay surender i have travelling in train no. 16340 on date 12.11.2018 i have given the tickets to check after checking my tickets he was talking rubish with me i will cacelled your ticket and i dont mark your entry and he was so rude with me and telling that i wont travel you in this train you dont bow who am i and etc my tickets was reserved in S6 55 seat no.

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M

Manish Kumar 777 Singh

Nov 13, 2018

I am Sonu Singh traveling in train no 13202, coach no- S-12 hearth no 77 with my family. Both toilet of my coach is blocked from starting station. I requested to train staff including train superintendent mr.khan . but job not done.

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For pnr no. [protected], travel date 24.09.2018 and train 18238, passengers didnt travel as train was late more than 8 hours. I filed the tdr and after 1.5 months it was informed that passengers travelled and my refund was not processed.

Is there no process to stop such corruption in indian railways. That tt might have allotted the berths to someone else and marked the passengers as travelled or may be at some other level corruption has taken place.

Kindly look into the matter so that such corrupt practices may be stopped.

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The ticket checker is allowing passengers without confirmed seat in 2ac who are occupying the seats of confirmed passengers

This is creating disturbance to the passengers, including senior citizens traveling in a2. Temporary tickets are being randomly issued to various people who are coming and sitting in the coach without any permisions

Even after pointing out to the ticket checker regarding our inconvenience and uncommfortability there is no resolution to it and its been simply ignored.

Its a serious security issue too for the passengers

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I have a confirmed ticket with following details given below.
Pnr:[protected], trn:12628, doj:10-11-18, sl, ndls-bpl, dp:21:15,
Shekhar pandey, s12 65,
Fare:505. This rail travel is insured
Due to too many peoples in the train some part of my reserved seat is occupied by some unknown person because of that i have to face inconvenience throughout the journey and my whole body is in pain now....

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Address: Ghaziabad, Uttar Pradesh, 201014

Website: IRCTC

I have booked tickets from to sarai rohilla delhi to jammu tawi for my family..

Booked ticket for my father & mother ageing 64 & 63 respectively

I also booked ticket for my mentally challenged brother..

My 1 year old son also travelling with my parents to jammu from delhi (Infant details also added).. While booking opted for lower birth, surprisingly in return got upper berth for all 3 reservations.. How can a senior citizen manage infant from upper births.. Request to kindly allocate the lower berth
Thanks for understanding

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Train no 15630 dt 09.11.18 from guwahati to vishatapatnam. Senior citizen. B1 birth no. 1 and 4. Train departure time 3.15 pm train arrived next day 12.30 am. Coach gate closed upto 2.30 pm. Why coach gate not open for 2 hrs inspite of train late for 10 hrs. Mosquitos is hooking blood of my father and mother in this late night. They are standing in the platform. Is we north east people are made or backward class. Modiji is starting bullet train but not able to fulfill the basic train facilities for north east train. Pls take action agaist the officer who are resposible and also return the fare otherwise we dont think bjp govt will next time come in power. We will reflect this issue in local media.

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My dad, mr. Phool singh and mom, smt. Jaishree singh was travelling by nauchandi express, 14512, coach ha1, seat no. 9, 10 with pnr no. [protected]. They boarded the train from meerut city and going to lucknow.in the night around 2 am, my father mr. Phool singh goes missing. We searched a lot, but we were not able to find him. He is 75 years old and having 165 cm height with dark complexion. He is suffering with amenesia disease. He may stepped down to stations of enroute to train 14512 and might be on station itself. Please help us. Please inform all intermediate and main stations from bareilly to lucknow. We also put complaint on lucknow railway station about his missing. Please help us.

Contact no. [protected], [protected]

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I am supposed to travel from vijayawada to hubb allu on 08.11.18 and i have confirmed ticket from vijayawada with
Pnr:[protected], trn:17225, doj:08-11-18, sl, bza-ubl, dp:19:45,
Ramprasad b, s7 56,
Fare:365. This rail travel is insured
Unfortunately i missed the train at vijayawada and by other transportation i catched the train at giddalur. But the ticket collector not allowed me to travel in the coach and rudely told to go to general coach. I requested him to give any other berth but he scolded rudely.
I want complain against the tc (Rajalingappa he told) and i need to confirm that whether can't i travel in sleeper coach with my confirmed ticket?

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Nov 9, 2018

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh, 500003

Dear sir,

I have booked (Parcel) my bike hero passion pro from secundrabad to raipur on 3rd of october 2018 but my bike has not been loaded yet, they committed me to load on same date because of direct train available in that route. My prr no.- is [protected], as i am tracking my prr on daily basis but no status has been updated yet, request you to please look into the matter as i am getting inconvenience without bike, as it is getting me costly by travelling on bus to go office.

Request you to please do the needful.

Naveen gupta
Prr no.- [protected]
Mob.- [protected], [protected]

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Please help recover 2 phones which have been stolen from s6 coach of karnataka express 12628. What should be done in this case kindly reply quickly.

I am writing this on behalf of my mother as she doesn't know what to do.
The train is still on its way to bangalore from delhi. Should i inform to tt or railway police force about it and where to lodge an fir for it.

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