Indian Railways Complaints & Reviews

My consignment number is d[protected]. It has left from new delhi on 11/11/2018 and reached to hyderabad hub on 16/11/2018. But, so far it has not reached to the receiver's side. I had already raised a complaint vide ticket number 13067514, but it is not resolved so far. Please look into the matter at the earliest and resolve the same... Raghu babu, railways.

Railway hiddenly provided broker for ticking facility but most of broker are fraud one from hazzat nizammudin name is (sultan ) ( [protected]) promised to cnf my ticket and asked for cash but after transfer amount in his paytm he denied from his word and not refund my money when iam calling him he used absue on me .
I request you to plz look into this matter ASAP

Dear Sir,

I would like to bring in your notice that I had booked a train ticket through PAYTM GATEWAY on 04/10/2018 from Dhanbad to New Delhi. The details are as follows:

PNR Number: [protected]
Train Name: Kolkata Rajdhani (12301)
Boarding Station: DHN
Amount: Rs. 2460/-

I had canceled the ticket on 09/10/2018 and Railway has refunded the amount RS. 2395/- whose Refund transaction id is [protected]. But the refunded amount is not credited in my account from the Railway side yet.

Kindly look into the matter so that refunded amount can be credited in my account.

With regards.
Dr Kamlesh Rana

Dear sir,

I am shweta srivastva when i was travelling to howrah by jamalpur bhagalpur express on 25/12/18 my trolley bag was stolen was stolen at burdwan (Approx time 03:45 date-26.11.2018)
The same was happened always due to railways irresponsibility. I got down to complaint at howrah station
The distinguishing thing which we noticed was that there were no rpf personnel in the train and coach is looks like general, tc is so careless and even train superintendent was not present in the train on that day.
Sir, this is a serious case which the authorities have to take care of. Now we are afraid to travel in train. Who is responsible for this?
Sir who will answer to this? Please enquirer the same and kindly take immediate action.

Detail about journey :
Train name = 13072 (Jmp hwh exp)
Pnr - [protected]

Coach number - s6 (Sleeper)
Rac - s6-39
Pnr - [protected]
Name - shweta srivastava

We are very upset with irresponsibility of tc and rpf. Any one can enter our coach and do anything.
Please find attached picture and fir, which shows service of our indian railways in train name = 13072 (Jmp hwh exp)
Kindly lodge my complaint and get my complaint investigated, check cc tv cameras, who boarded b6 coach at burdwan and
Book the culprits at the earliest.

Regars
Shweta

Sir,

I have booked two boxes for Parcel in train from Jhansi Jn to Brahmapur bearing PNR No[protected] on 12 Oct 2018 at Jhansi Parcel counter and the same boxes were unloaded at Bilaspur Jn on 14 Oct 2018 instead of Brahmapur Station.
Please rectify the above problem to reach the Parcel at Brahmapur Station. An early action is requested please.

Best Regards,
P C Maharana

Dear sir
We booked a parcel scooty from bhuj railway station for rewari, parcel no - c 990958, booking date[protected]. But does not delivered yet, we have searched online status also but showing only loading status not showing current status. You are kindly requested to inquire the lost materials and refund us as soon as possible.
Booking builty in in the attachment.

With thanks
Ravinder singh narwal
Near little angel school sonipat
Haryana :-131001

I m moving to burdwan, wb and rides on asansol-burdwan passenger, scheduled at 4pm from asansol. The cleanliness situation totaly astonished me. How we the common people are moving in bad odour of toilet? What a terrible condition dirty lying in and around and also below the sit. Nobody is interested to clean the compartments before leaving the station, as it appears to me. Pl look into this cleanliness drive to maje healthy clean india. Thanks

Train sabarmati express, (19166), pnr number -[protected], train is running late by 7.30 hrs from its own time. After that there is no water in toilet. Toilet is not clean. I have complained twice on 138. My 1st complain i'd -39692, my second complain i'd no is - s/nc/ald/[protected].
Who will be responsible for the loss of time. Pls help regards this concern.

1. I would like to see new direct trains from chennai to tourist spots such as hampi (Hosepate) and karwar on konkan railways. This would make holiday planning for chennaites much simpler and efficient.

2. I also would like to see the frequency of train 17311 chennai-vasco da gama express increased from weekly to atleast tri-weekly to enable easier travel between chennai and goa.

3. Finally i would like a sf ac express or duronto train to be introduced between chennai and mumbai to allow for comfortable and faster travel between the two cities which have a lot of daily rush.

Train number 07005 hyd-rxl special is running 10 hours late. Its my first time to bihar and i had to reach back to my place by evening my train was supposed to come at darbhanga station at 1pm. And its 9.34pm now and i am still waiting. What is the fun of taking double the cost if you cannot run trains on time? I request an apology with a full refund. Thats why we indians cannot trust our indian railways. I was repeated told by my fellows to not travel by train but i thought special train, more fare, will atleast mean it will run on time.

Train no 12609 is delayed by 55 min while reaching the destination. There is no use in collecting superfast charges and train did nor run on superfast speed. I had all my experiences in reaching delayed time to destination while travelling on train no 12609, 12607 and 22618 and other etc. Kindly refund the superfast charges for not making the justice.

This is today’s incident. The ticket giver refused to give me ticket unless i gave him exact fare. I did not have any change but a rs 2000 note. Its difficult to get change anywhere. He was dark and bald fellow sitting on window 3 at vikhroli west station counter at 8:50pm 23rd nov 2018. He had all the change available and refused to give me the ticket unless i gave him rs 10 change. If i had rs 10 change why would i bother giving a 2000 note. Strict actions should be taken against such people. They should be ready to help people instead of harassing them.

I observed that there is always extra charges demand by tc for without tickets passenges of local train, is there any formula or section which clarifies my question. How common people can recognise that it's proper penulty or not?

Date of incident:[protected]
Incident description: if any passenger travel from dombivalito byculla, what would be the penulty charges if he don't have / forgot to buy ticket.

Rly, authorities not taking any action for development of gdv (Gudivada) station of surrounding area. The station vacant land is blocked with dirty pools or ponds. People who are live there suffering with pollution and bad smell with mosquitoes and other insects. The track sunk by these pools in rainy season. Therefore honorable rly or union minister mr. R. Velu announced on that time (1980) for lunching of wagon repair sheds over there. But rly, authorities not solved this problem.

I shri gurnam singh, dy comdt of bs[censored]daipur (Rajasthan), on 23.11.2018 i will proceed for govt duty from falna railway station to bhatinda railway station by train no 19223. For which i have made railway ticket with 02 waiting. Vide pnr no[protected]. So, today i requested to ahmedabad railway station through fax and call for allotment of confirmation seats in above said ticket for me. But fax not detected and call not received by following number of ahmedabad railway staion. Very poor functioning by ahmedabad railway station
Fax number.[protected]
Land line number.[protected]

Kindly in this regard do the needful action.

Now i complaint about a person in information centre in tiruchirapalli junction, southern railway.
I planned to travel from tiruchirapalli to salem on 03/nov/2018 (Saturday). I asked a person in the information centre on that day and he told me trichy to salem passenger train and i went to ticket counter but it is closed when morning 9.00am o'clock. I met a stranger (At automatic ticket providing machine) he ask me destination and i told to him but he said the train is cancelled. I quickly went to information centre and in the information centre person replies me"the train will go to salem (Harshly)". Finally i told stranger provide me a ticket to salem he used his card (In automatic ticket providing machine) and gave me a ticket to salem and he collect the cash from me. I travelled that train but the train was stopped in karur junction. I waited some time but the train didn't move and i reached information centre in karur junction but no one is there. I went to ticket counter for asking about this problem. Before asking i saw a board and it contains the notification of cancellation of that train (From karur to salem) for a certain dates.in trichy junction, if the person in information centre provides this details means i arrange some others modes. But he didn't. Iam not only a single person to tell about this problem there are so many ladies are waited in that train. After i seen that board i provide the details about cancellation to the ladies in that train. After, they are blaming the railways department and they arrange other modes. Then i went to salem by bus.
I don't think "lack of adequate knowledge person were appointed in information centre" wow southern railways...

Greetings
In gummidipoondi railway station last train 22.20 towards central. So many company employees struggled everyday they are spending time in platform only upto 2.45first train it's not safe in that railway station. Please kindly arrange one train on 23.00 towards central it's a great help to all the working employees. Because so many family members expecting long time in home. This problem will resolve we thank to southern railway.
Thank you

Train no.12964 date 21/11/2018. Time after 12 am, place tirupati railway station, b1 compartment, seat no.7. Tc misbehaved with lady patient who is requested to change her upper berth no. 5 to a un reserved lower berth no 7. Instead of not considering her request tc sold that lower berth to a general ticket passenger for money. And also offer to that general ticket passenger that he will allot my berth no 4. After i get down.

Sir,
At nagercoil junction, the contractor is charging excess parking fees. He had deployed goons and thugs who doesnt have uniform or proper id cards for the same. Parking fees prescribed by railways is depicted. However they are charging excessive fees. For 1 hour railways had prescribed fees of rs2 for a motor bike. However theese goons are demanding rs 5 or even rs 10 for the same. While questioned they charged against me. A rpf officer was witness for the same. His timely action saved me from these goons. He further requested me to file a complaint to station master. They have even printed rs 5 as parking charges for two hours, even the board depicting the parking fees by railways recommend only rs 2.

Me along with my wife and three year old kid committed the mistake of not securing a platform ticket due to the urgency to drop my old parents who needed help to board the train.
Kr puram railway station is situated on the main road and is a trespassed by many locals for crossing from one side to another. Only me and one other person were picked by a very rude behaving ticket checker with a red tag, not even able to make out if it's a genuine officer, no uniform and was screaming for money.
They were very choosy in picking their victims and letting go people who looked poor.
After digital india i hardly carry cash with me and genuinely had paytm and debit cards. They refuse to let me and my family go and held without a solution putting everyone indiscomfort.
Another person's i phone worth 98000 was confiscated to pay the fine. Upon argument for snatching the phone the tt who was a lady claimed that her picture was taken of the incident and called railway police. He was later taken to police custody for further harassment.
We genuinely understand that we are at fault for not securing a platform ticket. But i think this need to be fixed by the government by introducing a tab on the online ticketing portal giving provision to buy platform ticket as well. We are not people who can't afford a platform ticket.. It's the inconvenience getting them on hand or the system which is not secure letting us do this.
Ticket checker should also have provision to collect digital money.
Request govt to take this as a feedback and take necessary measures.
Date 19/11/2018 kr puram railway station. Time 7:20 pm train no 22608