Indian Railways Complaints & Reviews

I have been making journey very frequently. Most of the times in 3rd ac. Every time i observed that the bed sheets and pillow covers are found to be unwashed. Many times it happened that i wrote a complaint in the complaint book available with the tte. Nothing has happened. No calls from railways dept.in any way. Many times, even at the start place of the journey, the tolets in the train are not cleaned. No proper liquid soap is made available by the agencies. No one is there to take responsibilities. What is this. Where the authorities have gone.? Are they sleeping.?
My cell no. [protected]
Email: [protected]@yahoo.com

Dear sir with reference to above, following are some transaction details against which till date amount is not refunded n credited to my bank account.
Pnr no.[protected]
Cancellation id no.[protected]
Train. No. Golgumbaz expr (16536)
Date of can: 17/06/2018
(Showing ref. Cr. Ref. No.[protected]

Herewith you are requested to look into the matter and please arrange to refund & credit the sum to my bank account against above cancelled ticket and do the needful.

Thanks and regards,
Sharma r. B.
Cell. No.+91-[protected]

I cancelled ticket when it is not confirmed in the train and at that time it was shown that INR 1135/- will be refunded and I can see on irctc website that it is showing that amount is already refunded although it is not refunded yet. I can't see the amount in my bank statement. Kindly let me know why it is not refunded yet moreover also let me know to whom I should contact for getting the amount back as soon as possible.

Regards,
Ratnesh Sinha

Hi,

I wanted to ask what has happened at delhi - lucknow route via moradabad / bareilly. Trains are late by minimum 5 6 hours and i am talking about summers when there are no fog.

I am talking about kashi vishwanath express / padmavat express / 14004 ndls - malda town / garib rath 22408.

Only train which get on time are shatabdi from ndls - lko. Because it does not travels on that route it takes a different route.

This delay is not of 1 day. From last 1 year, its being the same.

I recently travelled from ndls - pune. Trains were superbly timed. Even though the travel time is 24hours the trains are late hardly by 30 minutes. But here travel time is 12 hourse and trains are late by 5 6 hours.

Dear sir
On-board railway staff-tte behavior not good. Yesterday (25th jun-18) i was on journey with my family to delhi from kurukshetra in train no. 11902 in ac chair car. Train departure time from kurukshetra 14:50 hrs., whereas i board the train at 14:45 hrs., and find that ac not working, railway on-board staff-tte was in front of the train cc coach and we asked why ac not working in cc, he told "ye to aise hi rahega, agar abhi ac chalwaoge to delhi tak bhi aise hi le jayunga". This unprofessional behavior heart us very much. Me and my father told him that there is guidelines/recommendation from railway that ac will start in train before 30min. Of start of journey, then he reply "tumhare jaise 73 passenger daily le jata hun sabki sununga to ho gaya, jo karna ha kar lo" i told him why he was not replay in correct way, that railway staff told "jisko complaint dalni ho daal ho mera name-deepak gowsami hain" jo karna ha kar lo. He was wearing the id card but hidden in this shirt and only id card strap visible and "agra ncr" written on that strap.
I am totally upset with the incident. We belongs to india, if such incident will happened to any foreign tourist, then what will be the image of our country he takes from here and spread in other country.
This is also not confirming the tag line of railway "a passenger is the most important visitor on our premises".
Requesting to concerned person/deptt. To look into the matter and take the appropriate action. I also raised the complaint on 138 helpline no. At 16:22 (And call time was 5m 17s) during the journey but nothing has been registered and i did not have any complaint no. Whereas mr. Anil kumar who attended the complaint on 138-helpline no. Told me that i will get the complaint on my mobile no. How can we improve the situation if person responsible for complaint not doing his duty and on the other hand on-board staff continue to misbehave and spoil the railway image due to their non-professional attitude.

Regards atul kumar
Contact [protected]
Pnr [protected]

Train number 01102 passenger was boarded at varanasi i was made to wait in the train for 3 hours and then asked to deboard as the train has to go for washing not only the train has been delayed by 9 hours but connecting train is also missed i am a single girl traveling alone my safety has been also compromised. What is the remedy the train authority used police to make us leave the train

Dear sir,
I am live in village, that is situated kurukshetra hariyana, my nearest railway station is dhirpur, my many villager use railway travel for live hood, but main problem of travels that how to reach railway station, 1 underpass make easy travel that is dhirpur railway station t adhoni village, at rainy season, very difficult to reach at dhirpur indian railway station

Pls do the needful

Thanks

I have left mubmoney purse in pillow cover of listed details of train.
Train no 12797 venkatadri express
Kacheguda to tirupati
Coach no a-2 birth no 25, 26, 27, 28
Purse gonsists of:
Adhar card, 10, 000 cash, business documents.
I have filed a phonic complaint on toll free no. 182
I am presently in tirupati.
If found, kindly contact the below contact no.
Ajay mehadia
[protected]

Team, i am manish jain, mene apna house hold booked karwaya tha on 23-jun-2018 from nzm to sgo, but abhi tak deliver nahi hua, please team check, my humble request to all. Sagar local ja kar pucha to bola ki complain karo because malum nahi kaha par utar diya gya hai mera all house hold. Please please check it.
Mera ak new fridge hai, ak palang, or kuch cartoon hai jisme mere clothing, utensils etc.

While travelling from palakkad to shornur (Kerala) i did not taken ticket due to time emergency and boarded the train. I do realize that i commit a mistake, on asking the ticket by tc i was unable to produce ticket. I was even ready to pay fine. After paying fine, i asked him his id card as he was not in his uniform. But he refused to show me his id card and threatened me that i will be sent to rpf custody in shornur even after paying fine. The two policemen with him had supported him. I think asking for id is not an argument, it's a valid question/demand from passenger to ensure whether he is actually tc or not. I strongly feel he was fake tc with fake policemen. His two colleague called him sreejesh (Tc) as his name.
Train no. 12685
Date. 25/06/2018
Between pgt to srr.
S7.
Even if he is genuine employee of railways, then why he didn't show me i'd card?
I think money charged by him to me was gone into his pocket.
Indian railway must not entertain such an employee, even if he is.

This complaint is against the attendant assigned to coach no. A2, train no.04046 anand vihar gkp ac special. Around 3:45 in the morning i felt somebody sitting near my legs. By the time i could say anything to him he start peeing around my entire luggage and over the old uncle who was sitting in my front seat. I scolded the attendant to go away and he without listening continued his act and refused to go away. I pushed him and shouted and tried to wake up uncle in the front seat. He was so out of mind that in spite of shouting at him he again sat on my seat. I continued shouting but i've no clue to what sleep others were up to. Then suddenly he ran away. It's kind of very disappointing for a girl like me who is travelling alone and i'm quite scared after the incident. It would be a great help if railway could identify and take strict action against him

Pls provide stoppage of these trains at etw :
12487/88 & 22487/88 seemanchal sf
12427/28 rewa sf
14055/56 brahmaputra mail
14005/06 lichchhavi exp
12987/88 ajmer sealdah sf
22405/06 garib rath
12561/62 swatantrata senani sf

Divert these trains through etw-bix-gwl-guna route:
15045/46 gorakhapur okha exp
Surat muzaffarpur exp
Sabarmati exp
Udhyog karni sf

Extension:
Gwalior bhind passenger to etawah
Kota bhind passenger to etawah
Ratlam bhind exp to etawah

New trains:
Intercity guna to etawah
Passenger etawah to guna
Exp bhopal to etawah
Exp indore to etawah

I, garima daily passenger of jhelum express wanys submit complaint against jhelum express which is also known as jammu tawi. It's scheduled time is 8:33 in morning at sonipat station, despite of coming on time it is stopped before sabzi mandi outer on daily basis for 15-20 without any reason. Kindly take action against this because due to this daily 5-10 thousand people suffer with late attendance

The train 22406 with pnr ([protected]) from anvt to pnbe was late around 26hrs. Its schedule arrival time at pnbe was 5:35. Due to this i was not able to travel from anvt to pnbe to board the next connecting train 12568 with pnr ([protected]) from pnbe to shc. So i have filled the tdr for 12568 before its schedule departure, which was rejected. I have filed tdr after discussion with irctc customer care executive (Mr. Shivam) on 07/jun/2018.
I have also raised same query to [protected]@irctc.co.in. First he enquired each and every information of tdr whether it was eligible for full refund or not as follows:
Train's schedule departure time was 12:45. Tdr was filed at 12:43. The executive also send us the link http://contents.irctc.co.in/en/REFUND%20RULES%20wef%2012-Nov-15.pdf to check refund.in which it is clearly written in para 6 (A), if tdr was filed before actual departure of then train then customer will liable to get full refund. But i have filed tdr before its schedule departure. You can also check the tdr record. Currently i cannot check actual departure of the train. Actual departure cannot be earlier than scheduled departure.
When it was clear that i am eligible for full refund then the executive said your tdr was rejected, you can check the tdr status at http://www.refunds.indianrail.gov.in/refund/refund.ref_status. after that the executive are giving same answer to check tdr status.
First train was late around 26 hrs, then how we can board connecting train. The time difference between first train’s arrival and 2nd train’s departure is 7hrs 10minutes which is more than 3 hrs. This was railway's fault why customer will suffer.
Please do the needful to refund full fare.
Thanks & regards,
Manoj kumar manish
Mobile:[protected]

On 2nd april i did 2 transactions on irctc, transaction id: [protected] and [protected]. Booking of both the transactions are failed and i received a mail that refund has been processed and they gave me refund reference number which are 74506218093000003303641and 74506218093000003303658.

But i did not got refund till now, i contacted sbi customer care, visited branch but they are telling me they don't have my money and they are unable to track and even after repeated complaints on twitter and mails to irctc and minister of indian railways they are just giving me the refund refrence id and not giving my money. Please solve my issue

Pnr number: [protected]transaction id: [protected]
Train number/name: 12961 booking date: 07 apr 2018
From: mumbai central 20 jun 2018 to: ujjain jn 21 jun 2018 07:20 hrs

Pnr number: [protected]transaction id: [protected]
Train number/name: 12962 / avantika expbooking date: 07 apr 2018
From: ujjain jn (Ujn) 23 jun 2018 to: mumbai central (Mmct) 24 jun 2018 06:10 hrs
Ticket type: e-ticketvikalp status: no
Boarding station: ujjain jn (Ujn) date of boarding: 23 jun 2018 17:45 hrs

Hi delegates,

I was traveling in a local train from howrah to medinipur at 5.20pm on 22.06.2018. The facts are listed bellow,
1. The number of trains are very less upon number of passenger.
2. Train gets delayed and delayed with no announcement.
3. The train i travelling with is in worst conditions. Like - i. Fans are not working.in my coach only 11 out of 22 are in running condition. Ii. Lights are also in same condition. Most of them are totally in off condition.
So, my question is where all the passenger's money are going. Is that mean that we are not a part of humans.in such a summer season if a fully filled train coach runs without fans what will be the effect to the passengers.

It is really really unacceptable condition dear sir/ madam.

I am worried about the old persons and ladies that how tough it would be for them. It can be a deadly situation for any passenger.

Please, look in to this matter if any humanity left in you.

Thank you.

I had cancelled 3 e tickets on 13.06.2018 for myself - arvind kalamkar age 69, and my wife - sanjeevani kalamkar age 62. The refund is not yet credited to my bank account. Necessary particulars:
Pnr no. Train no. Refund amount
[protected] 12140 sewagram exp. Rs.965

[protected] 12139 sewagram exp. "285

[protected] 12139 sewagram exp." 1215

Please see that the amount is credited my account immediately.
My e mail id is "[protected]@yahoo.co.in"

Journey dated 02.06.2018 of SUR PUNE express (12170) reservation from Solapur to Pune
Ticket was PRS counter ticket which was paid by debit card.
It was cancelled on 02.06.2017 at Solapur reservation counter and PNR no. [protected]
As per the information given by the counter person the refund was supposed to get back in the concerned account within 7 days electronic refund process.
It's been more than a month and refund is not yet received.

I booked one ticket at kota junction through my sbi debit card on 12/05/18. Same ticket i cancelled at vyara station on 02/06/18. Ticket cancellation receipt pnr no[protected]. Cancellation amount of rs.4130 not deposited in my bank account till today. I approached vyara station cancellation counter for inquiry, but they are unable to find the reason for no refund.

S k maiti
Mo-[protected]