[Resolved] Indigo Airlines — 32 inches lcd tv damaged in fragile

Vivek Rao R

Address:	Nagpur Airport, Nagpur, Maharashtra, 440015
Website:	www.goindigo.in

I traveled from Nagpur to Bangalore in Indigo Airlines 6E-436 Booking ID: NF[protected] on 18th April @20:25 - as I wanted to carry my 32 inches LCD TV along with me so I had inquired with Indigo airlines customer care prior leaving to Airport which was allowed indeed for free of cost.

When i reached airport they asked me to avail a service known as Indigo Fast Foward for which they charged RS 450 in the name of safety and extra care (FF Indigo), but it was total disappointment because i found my tv 's display damaged and had to bear the loss nearly 10k.

I demand an answer and compensate the loss at least.

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May 31, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

IndiGo Customer Care's response Hi Vivek,

We are sorry for the experience. Our endeavour has always been to deliver the baggage in the same condition as we received it in. Kindly confirm if the same was reported at the arrivals? Could please share your PNR via Private message? Let us get this checked.

Regards,
Team IndiGo