Indigo Airlines — Abnormal deduction on cancellation

Website:

WWW.indgo,in

There is a lot of harassment is going on the name of providing services. One side PM Modi is saying that all should travel by air including common man. But the companies like make my trip in association with Indigo they are harassing the common man. Issue is that I made one booking on 27th April for 27th may aso that my family who need to travel along can travel. Amount paid was 14145. Booking ID NF[protected] through make my trip .com and airline is INDIGO. While hurry burry I kept My son as an adult while he is only 11 years old. After 10 minutes when I realized I called make my trip and they made conference with Indigo person. The person told it can not be done now. We requested that we are able to hold phone for even one hours you please confirm. That guy was so arrogant he said it may be done only after 48 hours and that will be decided by backend people. I could not wait and dont want to take any chance which my family has to face as my family including my wife son and daughter need to travel along I booked through some agent different ticket. I applied cancellation for above mentioned booking. First I got refund of only 5820 rupees . AFter 25 folowup and request MAke my trip perople have refunded another 1575 rupees. But INDIGO people not at all considering my request and saying deduction of 2250 each.(Total 6750) is must as per policy as they spent manhours to process/ Just dont understand when I cancelled with in an hour then how many manhours spent . definitely not worth 6750. I am a common man and working in private company and earning by hard work. I can not afford to waste 6750 which INDIGO has deducted. I AM SURE AND VERIFIED THEY ALREADY GOT ANOTHER TRAVELLER FOR THE SEAT WHICH I CANCELLED. Please do the needful for my refund. As travel was for 27th May 2017 almost 1 month later and Indigo will get another traveler. I need help to get the refund of 6750