[Resolved] Indigo Airlines — airfare refund policy

Talluri Rajendra Prasad

from Delhi, Delhi

Address:

Vanasthalipuram, 500070

Dear sir

Please find the way that the airline services in india - how well they are cheating the passengers.

I have planned for a air travel from hyd-vadodra for 6 members of which
During which, not selected option of ' zero percent cancellation ' fee charges (Which if chosen is adding an additional overhead of 400 rs/- plus) per passenger.

Unknowingly i am suppose to cancel two tickets of my parents who are senior citizens where the changed amount of 10, 449/- of which they are calculating refund of 790rs/.

That is to say the airlines and intermediat agencies (Makemytrip) here charging 93% as cancellation with in 3 hrs and planned to return 7% to the passenger. Incase, if the passenger might have paid the 'zero percent cancelation' fee of 400/- per ticket - even in that case not sure how much they are will be giving back.

So what it he service that they are giving from "choose zero percent cancellation" vs not choosing is it 100% vs 7%,.

Can you please accept and study this case

+3 photos

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Nov 7, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

IndiGo Customer Care's response Hi,

We understand your concern. Please know that our cancellation policy is designed in a way to give our customers the freedom to cancel their travel plans according to their own convenience, exigencies can occur at any point of time. Therefore, we allow our passengers the flexibility to cancel or reschedule a reservation up to 2 hours before the scheduled departure time. Further, please contact the respective travel agency used for making the reservation for more clarification.

Regards,
Team IndiGo