[Resolved] Indigo Airlines — airport staff wrong behaviour

2 Reviews
 Bashabi on Jan 7, 2019
My daughter subhadra chakrabarty took todaysindigo flight 898 to delhi from kolkata. At the boarding pass counter one mohd. Akhtar attended her. She had a check in suitcase (14 kgs) and an attache (8 kgs) combined weight was 22 kgs. If told to then she could have shifted 1 kg from attache to suitcase. Instead he wanted to weigh her laptop bag bag also. Weight was 5 kgs and he demanded rs. 1200/- from her. She asked why he was weighing her laptop bag and was told that was the rule. She had only 700 with her which she paid but no recept was given to her.
My question is.. Is it a rule to weigh laptop bag. If yes then why isn't everyone's bag not being weighed. Next if payment is taken then why a receipt was not given?
Complaint marked as Resolved Feb 13, 2019

Complaint Status

[Jan 07, 2019] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Jan 08, 2019

This is unusual. We wish to check this at our end. Please bear with us. We shall get back soon.

Team IndiGo
Verified Support
IndiGo Customer Care's response, Jan 12, 2019

We tried contacting you on the registered mobile number however couldn't go through. Please share your alternate contact number along with a suitable time to speak via private message.

Team IndiGo
Complaint comments  1 Comment     Updated: Share0Tweet0


The are 2 types of separate baggage of passengers in civil aviation:

1. Unckecked bagage is that, which the air carrier is allowed to the cabin along with passenger.
The air carrier can restrict the transportation of such baggage by dimantions and weight, usually from 5 till 10 kg.

2. Checked baggage is that which the passenger allows to submit and the agent of the air carrier must accept for the transportation.
The air carrier can restrict the transportation of such baggage by dimantions and weight, usually from 15 till 23 kg for economy class pasengers.

The type of bagage or the baggage of different passengers can not be combined.

The allowed weight, expresses in KG, for each type of baggage, notably, for checked bagage has to be stated in the text of the ticket for each passenger.

The above situation, when the agent of the air carrier voluntary makes the different type of baggege combined,
takes money without the receipt is type of act which math the criminal code of India - EXTORTION.

If you believe that the agent of the air carrier had made such act, you, if you are a father,
can submit the complaint against the act of such agent (employee of the airport) to the local police office,
You need give the desciption of facts with the date / time / place and names, if possible.
The polce must make a decision on the initiation of the criminal matter or refusal to initiate a crimnal matter within 10 days maximum.
Further, you can complaint to the office of public prosecutor of your state,
if the police office had not commenced the criminal matter (FIR is not filled) and has not recognised your doughter as victim of the crime,
within 10 days follwing your correct complaint.

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