[Resolved] Indigo Airlines — airport staff wrong behaviour
BaBashabi on Jan 7, 2019
My daughter subhadra chakrabarty took todaysindigo flight 898 to delhi from kolkata. At the boarding pass counter one mohd. Akhtar attended her. She had a check in suitcase (14 kgs) and an attache (8 kgs) combined weight was 22 kgs. If told to then she could have shifted 1 kg from attache to suitcase. Instead he wanted to weigh her laptop bag bag also. Weight was 5 kgs and he demanded rs. 1200/- from her. She asked why he was weighing her laptop bag and was told that was the rule. She had only 700 with her which she paid but no recept was given to her.
My question is.. Is it a rule to weigh laptop bag. If yes then why isn't everyone's bag not being weighed. Next if payment is taken then why a receipt was not given?
Complaint marked as Resolved Feb 13, 2019
[Jan 07, 2019] IndiGo customer support has been notified about the posted complaint.
Verified SupportIndiGo Customer Care's response, Jan 08, 2019
This is unusual. We wish to check this at our end. Please bear with us. We shall get back soon.
Verified SupportIndiGo Customer Care's response, Jan 12, 2019
We tried contacting you on the registered mobile number however couldn't go through. Please share your alternate contact number along with a suitable time to speak via private message.
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