[Resolved] Indigo Airlines — amount deducted from bank but ticket not booked.

Dev09

from Vellore, Tamil Nadu

Address:

Gurgaon, Haryana

I was booking a flight ticket from chennai to agartala. Payment was successful. The amount was deducted from my account and also checked my account. Here also i found that the amount was debited from my account. After the payment was made, the system filed to generate the itenary. The details of the information rceived from gpay is given below
Requested by
Interglobe aviation limited

Indigo

Paid 5, 890
Today 8:37 pm

Upi transaction id
[protected]

To: interglobe aviation limited
Goindigo. [protected]@hdfcbank

Google transaction id
Cicagkcg44rzuw.

I have not received the pnr number for my ticket. When i contacted customer support they informed me that the money is credited in indigo account but payment interruption problem occured. When will i get back the money.

Debanik majumder

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Oct 24, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

IndiGo Customer Care's response Hi Debanik,

We wish to check this at our end. Please bear with us. We shall get back soon.

Regards,
Team IndiGo

Verified Support

Sep 23, 2019

IndiGo Customer Care's response Hi Debanik,

We are unable to trace any transaction with the provided details. Please share the registered email ID and flight details via private message so we may look into it.

Regards,
Team IndiGO