[Resolved] Indigo Airlines — bad experience with indigo airlines

[Resolved] Indigo Airlines — bad experience with indigo airlines

E Elsiesaldanha

We booked indigo airline for our vacation from delhi to mangalore & return via chennai. We had a group of 5 with 2 trip ids ([protected] & [protected]). Travelling from delhi, we had no issues. We were travelling from canada. The employee @ the desk was very friendly & accommodative. All issues started during our return trip (Nov 22, 2018). We were allowed total 110 kgs (75 + 35). Our luggage was total 97kgs. Since 2 seniors were travelling with us (Age around 75) they couldn't carry any hand luggage. We requested the employee (That young kid) at the desk to consider the issue. But he charged us rs.4800/- for luggage. "he is collection agent for indigo." anyhow we reached chennai @ around 4:15pm & our gate # was 12 and our flight (6e 2907) was @ 17:15. We were waiting @ the gate but no flight or announcements. Suddenly around 5: 15 somebody appeared at the gate & said our gate # is 2 & flight is leaving soon. By the time we reached to the gate employee @ the desk said flight is full, paperwork is done & we are late. (That is a huge lie). We never got any answer for our questions. Anyhow they accommodated us in same flight finally. Flight wasn't full at all & our seats were waiting for us. There was a huge communication gap. Finally we reached delhi. But biggest surprise was waiting for us in delhi airport. Our luggage was soaking wet, we were shocked to see that. Our suitcases were muddy & dirty, no dry clothing for our early morning trip to canada. Whatever we brought from mangalore (Snacks & gifts) was total garbage. Since it was raining in chennai ground crew didn't take care of our luggage. Even after paying @ the (Mangalore) counter our luggage wasn't taken care of. I don't think i will travel in indigo ever again or recommend anybody in my life. Hope you will consider this issue & find a solution for us. Sad part is my canadian friends visited first time to india & took very bad travel experience with them. My contact # is[protected] elsie Email id: [protected]@gmail.com Thanks. +2 photos Was this information helpful? No (0) Yes (0)
Jan 17, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Dec 13, 2018 IndiGo Customer Care's response Hi Elsie, We are sorry to note the disappointment. Please share your Airline booking reference/ PNR number via direct message so we may look into it. Regards, Team IndiGo Dec 14, 2018 Updated by Elsiesaldanha Booking Reference: RYWL7V Booking Reference: KLIPGE Thanks Verified Support Dec 14, 2018 IndiGo Customer Care's response Hi Elsie, We'll have to connect with our respective departments to get this checked. Please allow us sometime. Regards, Team IndiGo Dec 14, 2018 Updated by Elsiesaldanha Thanks for you support, appreciated Verified Support Dec 17, 2018 IndiGo Customer Care's response Hi Elsie, We are sorry to hear about your experience. We would like to inform you that the baggage allowance per passenger per flight is 7 kg hand baggage apart from the laptop and 15 kg check-in baggage, also baggage clubbing is not permitted in two PNRs. You have checked-in 60 kg baggage under the reservation KLIPGE and 31 kg under the reservation RYWL7V. Further, if you were charged for the excess baggage, kindly share the transaction details via private message with us. Please know that due to heavy rain the baggage was drenched during the transit period. Nevertheless, we have taken a note of your feedback and we'll share it with the concerned team to avoid recurrences to help us improve our services. We hope you'll allow us another opportunity to serve you better in the future. Regards, Team IndiGo Dec 19, 2018 Updated by Elsiesaldanha Wow!! what a stupid response. Wasted my time & money for this stupid airline. Would have listened to my friends & family & reviews. I know I get nothing from this enquiry. Why do you need transaction details? You have everything in your file. I said requested for Seniors, they can't carry 7KGs. "Please know that due to heavy rain the baggage was drenched during the transit period. Nevertheless, we have taken a note of your feedback and we'll share it with the concerned team to avoid recurrences." Whose responsibility to take care of me & my belongings one I paid for you. Learn something from Air Canada. For them Customer is "King" but for you customer is just a NUMBER. "We hope you'll allow us another opportunity to serve you better in the future." MY FOOT. Would you fly if you get this kind of service????? his department is no use for Indigo. Better to close it & save more money.
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