Indigo Airlines — Bad services and extra charge for the flight

Address:	Gurgaon, Haryana
Website:	www.indigo.in

I have booked 3 Pax tickets on 07/02/16 by indigo airlines on urgent basis, 2 from Delhi to Mumbai by 6E 169 ( Syed Qayam Raza+Hina Sayyed) Reference Number N6EWB3KMW one ( Syed Mahendi Raza) from Delhi to Mumbai Reference Number N6ES5SLQ1, using my HDFC bank credit card [protected] through smartbuy mobile apps as my uncle was very much serious at Mumbai so these tickets were booked on the same day and costed high. I am a frequent traveler of the indigo and have traveled at least more than 20 times through my bank or personally . I have booked my ticket from Varanasi to Mumbai by jet and then to Mumbai by indigo 6E 129 at 5.55 but in changing terminal from T3 to T1 i was late by 5 minutes before departure which was intimated to your customer care Gurgaon by me only before I repeatedly requested your staff to permit me to board the flight but they did not allow me then i again i requested to get next flight which was there after 30 minutes and seen your staff providing reservation to other passengers as the seats were vacant in that flight . i imploringly told the ground staff to accommodate me in the next flight at 6.30 but they did not allow me .they have only allowed me to take a flight at 10.30 after taking 5543 with PNR no S5SLQ1 which shocked me in spite of the fact i told them that i am their frequent traveler . Now I request to look into this incident which shocked me badly and gave a negative impression about the services of the airlines which i used to prefer for my travel. Request to check my previous ticket booking history my number [protected] and my ID syedm.[protected]@hdfcbank.com and [protected]@yahoo.co.in or my name and then judge the customer centricity. i would request to refund my amount which was taken by me at Delhi airport for next flight otherwise i will stop travelling by this airlines and further escalate the matter to the senior Management of the airlines and ministry of civil aviation as well . Other details and information will be provided as required

Regards Syed Mahendi Raza Contact number[protected] Varanasi