[Resolved]  Indigo Airlines — baggage damage

Address:

500032

Indigo baggage handling is famous, i will share experience of my sister neelam, she traveled along with her husband sunil singh, (27 aug 2018 from varanasi to hyd 6e 6913, pnr - a8jcul). On landing at hyderabad,
While they received baggage from the conveyor belt, they were surprised on seeing the condition of baggage, it was damaged and has patches like someone threw clay on it.
When they rushed to indigo helping hands of vijay kumar sharma and benny they received reply "indigo couldn't do anything even though it was a clear mistake and improper handling of baggage". After having further discussion he said
This cannot be repaired but he can offer 500 rs voucher which can be used on indigo site for any of future bookings. Wow really?
My friends obviously were not interested in travelling to indigo anymore so they asked for cash payment of 500 rs which indigo denied. What kind of solution is offering 500 rs voucher to travel again with indigo?
You are making business out of people's loss. Is this some kind of promotional offer. Are you kidding me? By this logic do tamper all bags intentionally and then offer 500 rs voucher to customers so they have to come back to indigo.
You want to encash on customer’s loss and offering a discount coupon of 500 rs which they can only use on indigo site if they plan to travel in next 6 months. This was the biggest joke i ever heard in customer relationship.
No doubt indigo is sinking and soon customers will treat this as another air india.
I had same issue 2 years back with air india and after 1 hour argument they reimburse me 500 rs as cash, but i must say indigo is worse than even air india.