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[Resolved]  Indigo Airlines — baggage services

Pnr :xeni5j travelling from guwahati to bangalore. I was charged rs 400 extra for carrying excess luggage when i had already booked my flight under student id. I expect that to be refunded. The service at the desk wasnt proper. The reciept no. Goes as 1670462. As i am a regular flyer i wish a prompt response in order to continue flying with indigo airlines
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Sep 1, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2018
IndiGo Customer Care's response Hi Harsha,

We believe that our customer relations team has assisted you in regards to the raised concern.

Regards,
IndiGo Team
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Comments

I have already registered complaint with indigo customer service at Ahmedabad yesterday. If it doesn't get resolved, being an NRI, I will escalate with Ministry of external affairs/PMO office.
Reply
IndiGo Customer Care's response, Aug 1, 2018
Verified Support
Hi,

This doesn’t sound right. Kindly share your booking reference / PNR number with us via direct message so we may look into this.

Regards,
IndiGo Team

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