Indigo Airlines — Before time departure without information and non cooperative staff of Indigo airlines

Address:	388001
Website:	book.goindigo.in

I had booked an #Indigo flight from New Delhi to Vadodara for journey on 2nd Nov’15. Flight number was 6E 702, to be departed at 5:45 am. I started from my place at 3 am just to catch the flight and be able to attend the office on time. I reached Delhi airport before time; had enough time to do check in from a kiosk at the airport itself; did security check in on time; around 5:15 am. Seat number allotted was 16F. (PNR – TF697U) It was around 5:30 am and still there were no announcements of #Indigo flight; nor was there any information on the display screen. Anyhow, I went down to the gate number 19 from where I was to board the flight. On my way to the gate from 1st floor, my boarding pass was rescanned. I reached the gate and found a queue, so I waited behind to let the queue clear. Unfortunately, while I was waiting for the queue to clear, I didn’t realize that it was a queue for gate number 18 which is obviously adjacent to my gate. I still had enough sense to confirm with the #Indigo staff near queue at gate 18 and she informed that the queue was for gate 18. I quickly moved to gate 19 and it was 5:40 am. Still 5 minutes before the departure. There were 4 more passengers who had reached a few seconds before or after me. But gate number 19 was closed and the staff at gate 19 informed us that we had missed the flight. We all were very upset and requested the female staff to let us go as there still was some time. She kept repeating one statement, that you have missed the flight. She had an agenda to waste as much time as she could by engaging us in meaningless argument. Same thing happened when we asked her to call her supervisor. She didn’t call him straight away. She shouted at one girl to call him, who in-turn again shouted. After a good 3-4 minutes, manager came. But now it was officially 5:45 and nobody could do anything. It clearly showed the indifference on part of #Indigo staff. Even after when the manager came, he proved himself completely useless and wasted more time by just arguing with all o[censored]s. Now after telling the complete scenario, I need to raise a few basic questions to #Indigo: 1. When we had a valid boarding pass, and had gone through security check, that means we were at the airport, then why did the flight leave without us? 2. When other airlines like Spicejet, Go were all announcing their flight departure details and even calling out to passengers who had not boarded on time, then why can’t the same be expected from #Indigo? Don’t you care about the passengers who fly with you? 3. Let aside the announcements, there wasn’t anyone at the gate to call out that the final boarding is going on and nobody could call our names. 4. Why isn’t your staff cooperative? They are not polite, but at least teach them to behave well with customers who pay money to buy tickets. 5. I had to buy a new ticket, spend an extra Rs 4300 on that. Missed a day of work. I need to be compensated for that. Tell me when and how? We get the tag line and brand motto of #Indigo that ‘On time is a wonderful thing’. But on time ‘without passengers with a valid boarding pass’ is a pathetic thing.