Indigo Airlines — Breakage of fragile items due to mishandling.

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Website:	INDIGO AIRLINES

I had travelled with indigo flight 6e-633 (7:50 am) from chennai to kolkata, and further in connecting flight 6e-344 (11:50 am), pnr no wcwr6q on 27th of may, 2016. I was carrying a porcelain coffee mug (A souvenir from my alma matter iim, ahmadabad), and a flower vase, which were kept in my check-in luggage.

On my request the luggage was even labelled as containing fragile item on chennai airport. However when i received the bag, the mug was completely broken.

Now i understand that it being a fragile item, a porcelain item breaking is no big deal. But i clearly saw your people mishandling my luggage on kolkata airport.

It happened so that, in my flight from kolkata to ranchi, i was given a window seat and i could see my luggage when it was being loaded from the window. To my surprise, your people were throwing the bag like any other luggage (Mind it that the luggage still had the fragile label on it). Rather they simply dumped it down from the trawler on the ground as if it was some potato sac, and then simply threw it on the conveyer. What was even more surprising to me that there was a person who looked like a supervisor of the ground crew. Even he seemed to be ignoring the matter.

I ask you a simple question, if you can’t take care of the fragile items of the passengers, then why don't you simply say it. Why convince the passengers with the mumbo - jumbo of putting special labels and stuff.

I know that it’s too late to complain, but its because i was working in an area, where there was no net connectivity. I have travelled with you in the past as well, but i realize that indigo no more stands for the customer first attitude it started with. Sorry to say that i have to rethink my options when i fly next.
A disappointed customer
Prafulla bhardwaj
Indian institute of management, ahmedabad
[protected]@gmail.com
Mob - [protected]