[Resolved]  Indigo Airlines — cancellation

Address:

140603

My flights were booked for 23rd-mar-2020 from chandigarh to varanasi and return was on 27th-mar-2020, since punjab is lockdown to prevent the spread of covid19 this airline still wants me to come to airport and board my flights as they are not providing any refunds since the situation will be unknown till march 31 i dont want to travel but indigo policies you can cancel the tickets and they will deduct cancellation charges and etc and will refund the remaining amount which is almost nothing. Why i am not eligible for a full refund when i m supporting india at this stage. It seems they still want to do business when our country is facing complete lockdown, no one in the govt is bothered about this.
Here is the chat transcript of indigo airlines.

Amit dubeyi am unable to connect to customer service numbers regarding my flight cancellation

Chat started
Fahad ajaz joined the chat

Fahad ajazgood afternoon mr dubey, i apologise for the inconvenience caused to you.

Please let me know how can i be of any assistance?
Amit dubeywhy cant i call your customer care

Also since delhi is lockdown

Will i be able to get my full refund

Fahad ajazactually we have alot of queries related to current situation that is why we have a lot of calls going on

Can you help me with the pnr?
Amit dubeysure

Iigjym

Hello

U there?

Fahad ajazyes sir

Allow me sometime till i getback to u
Amit dubeyo

Ok

Fahad ajazyour pnr has been retrieved

How may i assist you with the same

?
Amit dubeyas delhi is lockdown

I will not be able to go to my destination

And as per the announcement issued yesterday airport will be closed as well till 31st mar

So i need a full refund on my ticket

Fahad ajazdear amit dubey, i would like to inform you that the cancellation can be done any time till 2 hours prior to the scheduled departure timing.

If you are cancelling the flight within the 3 days of the date of travel the cancellation charges will be 3500 inr per passenger per flight.

If you are cancelling the flight anytime till 3 days prior to the date of departure, then the cancellation charges will be 3000 inr per passenger per flight.

Convenience fee is non refundable
Amit dubeyso how much i get if i cancel my ticket

Fahad ajaz817/- inr
Amit dubeywhy when delhi is llockdown

Are you still operational

?

Fahad ajazyes sir we are operatinhg the flight
Amit dubeyfine reschedule to 3rd june

As i was told reschedule will not cost me anything

You people still want us to come out from home even when complete lockdown is initiated in india

Throughout the country its lockdown

But indigo still wants us to come out from home

Fahad ajazsir i sincerely apologise any inconvenience caused

Dear amit dubey, i would like to inform you that as a one time good will gesture and one time exception under corona virus outbreak we can provide rescheduling charges waiver. However after rescheduling, request you not to use the pnr for future reference. Also convenience fees will be non-refundable.
Further i would like to inform you that rescheduling can be done anytime till 2 hrs prior to scheduled departure time for domestic flights and anytime till 4 hrs prior to departure time for international flight under consideration of corona virus and flight must be after 72 hrs from departure time. This is only applicable for flights between
12th march to 31st march only and passenger needs to pay applicable fare difference
Amit dubeyi dont want to travel but your wrost policies

Worst and pathetic policies and i wil never book with indigo since vistara gave me a full refund

Fahad ajazi sincerely apologise sir but if you want to reschedule to any date we will give you a change fee waived however the fare difference will be applicable
Amit dubeydo it on 3rd june then

Fahad ajaz left the chat
Chat rated bad
Comment submitted
Amit dubeyhello

Anyone there

Avreen maria joseph air joined the chat

Avreen maria joseph airgood after noon, how can we help you
Amit dubeyhi

Your previous agent left this chat abruptly

Without even providing me any solution

Avreen maria joseph airdear sir for changing the flight to 3rd jun, you can try our website for changing it.
Amit dubeywill i have to pay anything

?

Avreen maria joseph airyes sir. Around 4, 573/- inr
Amit dubeywhy

Delhi is lockdown

I cant travel

And you will charge me for rescheduling

Great

Avreen maria joseph airthank for chatting with us.
Chat ended