[Resolved]  Indigo Airlines — cancellation charges and refund

Address:

Mumbai City, Maharashtra, 400093

Hi,

I have booked a flight ticket in dec 21, 2017 for travel on dec 30, 2017 from mumbai to jaipur through bigbreaks website.

Today when i tried to cancel the ticket from bigbreaks site, i could not find any options. So i went to indigo site and there i tried to cancel the ticket. However the website stated that no such pnr is available.

I was shocked and had no other option but to call indigo directly as i had paid the amount and indigo site stating that the ticket is not available.

Thankfully mr nitin from indigo confirmed that the pnr is valid, however to my surprise he said cancellation charges of inr 3000 will be applicable.

I reminded him about recent directive of mr. Jayant sinha, civil aviation minister of india on dec 17, 2017 that airlines cannot charge such high cancellation charges. Mr. Nitin told me the charges are as per policy. I tried to explain him that policy/ terms & condition cannot defer from law of the land but he refused to agree to that. I could only conclude from conversation with him that policy of indigo are over and above the law of india.

Also to my surprise he refused to transfer the balance money to me and said he will transfer it to agent/website.

I told him there is no way to reach out to the agency and i am the rightful owner of money but he said we do not know you and agency is source of money.

I tried contacting bigbrakes through both email and call, however no success.

I have no clue on how to cancel the ticket and get my money.

This is resulting into unnecessary mental stress and hassle at my side for no fault of mine. How can a corporate operating in india can refuse to adhere to directive of government of india.

Also i am scared as if they believe that agency is source of money than is this route being used for money laundering?

Regards,
Umang agarwal