[Resolved] Indigo Airlines — cancellation of flight from srilanka to chennai

indhumathy shanmugasundaram

from Hyderabad, Telangana

Address:

600125

It was 9pm flight (6e 1204) from colombo to chennai, got cancelled due to some hydraulic issue and all passengers were made to get dowm, asked to wait for 3 hours. Asked to have dinner in an airport restaurant. They treated all so cheap and one who worked there said he will call police. And made us roam here and there for around 6 hours in airport and provided a hotel to stay.
The people who doesnt know english were totally left without assistance.
My question is, why not the people in that company try to convince people. They were so cool and didnt even come for assisting the passengers to have dinner.. No body have a set plan of that situation.
Do they think people are buffalos. They were so harsh.
Passengers were ready to tolerate the situation but the company people ill treated..
Very worst airlines
No apologies tooo

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Oct 23, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

IndiGo Customer Care's response HI,

We're sorry to hear you had such an experience with us. Please share the booking reference/ PNR number so we may look into it.

Regards,
IndiGo Team

Sep 18, 2018

Updated by indhumathy shanmugasundaram Booking Reference: ZB434V

Verified Support

Sep 21, 2018

IndiGo Customer Care's response Hi Indhumathy,

Kindly allow us sometime so we may look into it.

Regards,
IndiGo Team

Verified Support

Sep 22, 2018

IndiGo Customer Care's response Hi Indhumathy,

We thank you for taking out time to write to us. Our endeavour has always been to serve our customers to the best of our ability. We are therefore concerned to note your comments about our services and as a service provider, it is unfortunate to note that your recent travel with us has not been to your satisfaction.
We would like to assure you that we have shared this matter with our Airport Manager, who in turn has counselled the concerned staff member to be extremely polite and courteous while offering services to our passengers. We have robust training and feedback mechanisms to ensure we implement feedback received from our customers to improve the quality of our services. Please be assured of our best services at all times. Look forward to welcoming you on board IndiGo soon.

Regards,
IndiGo Team