[Resolved]  Indigo Airlines — cancelling/rescheduling of flight

I had booked my flight from Nagpur to Bangalore. But due to Torrential rainfall here at Nagpur, all the roads were blocked, and even the main Street leading to airport was completely understand water. One I digital flight was even diverted to Hyderabad airport due to these rains. But for my flight Indigo didn't even consider rescheduling the flight. We tried a lot but couldn't make it to the airport as police didn't allow us to go any further. How was I supposed to reach the airport? I have been trying to call Indigo for the past hour and no one's responding. This is a very genuine case and I hope you'll look into this and either provide me a new ticket for tomorrow or refund my money ASAP.
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Aug 30, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2018
IndiGo Customer Care's response
Hi Neeraj,

We regret to hear about your experience. Kindly allow us sometime to look into this.

Regards,
IndiGo Team
Verified Support
Jul 30, 2018
IndiGo Customer Care's response
Hi Neeraj,

Kindly share a convenient time so we may speak to you in this regard.

Regards,
IndiGo
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