Indigo Airlines — change in flight from bangalore to ahmedabad on 30.072017 pnrb no 5yzuqe

Akhilesh Jalota

from Ahmedabad, Gujarat

Address:

382021

I had booked one flight from bangalore to ahmedabad through yatra.com. For travel on 30.07.2017 for my wife sangita jalota. Flight is changed and details are advised to me which was not suitable to me. I was forced to accept it or take full refund. My complaints are as under-:
A. Indigo airlines has changed the flight for its commercial interest and offered / compelled me to take flight which was not convenient to me or take refund so that they can sell ticket at much higher price.
B secondly ticket was booked under light category, where passenger cannot carry check-in baggage without ant distinct indication / alert message and now charging rs.200 for check-in baggage. This is also an attempt recover additional baggage.
C. The representatives of your company are only knowing to say sorry or apologize. They have shown no interest to address the issues. I requested your representative to campansate the passenger in following ways-:
A. Allow to carry 15 kg baggage without additional charges.
B. Provide free meals on board.
C. Provide convenient front or window seat on board.
Your representative is not ready to extend above facilities also. Hence this complaint, if not resolve i will be forced to go to dgca/ consumer forum for redressal.

Akhilesh jalota

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Jul 30, 2017

Updated by Akhilesh Jalota I had booked one Flight from Bangalore to AHMEDABAD THROUGH YATRA.COM. for travel on 30.07.2017 for my Wife Sangita Jalota. Flight is changed and details are advised to me which was not suitable to me. I was forced to accept it or take full refund. My complaints are as under-:
a. Indigo airlines has changed the flight for Its commercial interest and offered / compelled me to take flight which was not convenient to me or take refund so that they can sell ticket at much higher price.
b Secondly ticket was booked under light category, where passenger cannot carry Check-in baggage without ant distinct indication / alert message and now charging Rs.200 for check-in baggage. This is also an attempt recover additional baggage.
c. The representatives of your company are only knowing to say SORRY or apologize. They have shown no interest to address the issues. I requested your representative to campansate the passenger in following ways-:
A. allow to carry 15 KG baggage without additional charges.
b.Provide free Meals on board.
c. Provide convenient front or window seat on board.
Your representative is not ready to extend above facilities also. Hence this complaint, if not resolve I will be forced to go to DGCA/ Consumer Forum for redressal.

Akhilesh Jalota