[Resolved] Indigo Airlines — change in flight schedule

Rajanikanth Ghorpade

from Bengaluru, Karnataka

Address:

#35, Vrishasaila, 3rd Cross, 2nd Main, Chikkenappa Layout Byrathi Village, Kothanur, Near EL Santos Pre School BENGALURU, KARNATAKA 560071 India, 560077

I have booked direct indigo flight for 5 adults and 2 children from bangalore to portblair, due to operational reasons the flight schedule is changed via chennai, this is effecting my entire summer vacation plan which includes ferry charges, cab charges etc. Currently indigo is ok to refund but return is from goair which you cannot help it, i am bound to get penalized by goair on cancellation charges.
How do i trust indigo next time?
Pnr: bw22tb
Pnr: tejtss

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Jun 15, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

May 14, 2019

IndiGo Customer Care's response Hi Rajanikanth,

We never wish to disrupt your travel plans. We always try our best to maintain flight schedules, however, our operations are dependant on various factors which determine our performance. Further, you may opt for alternative flights at no additional cost or full refund.

Regards,
Team IndiGo