Indigo Airlines — Change of flight charges on a discounted ticket

Address:	400078
Website:	CANCELLATION CHARGES

Respected Sir and Madam, I Dr Rohit paliwal am a regular and loyal customer have made plans to travel from delhi to mumbai on 29 th of november 2015 with INDIGO airlines ticket attached herewith with the booking reference number B3WP3V. As anyone in our country would i chose a ticket that was best priced and suited my budget.(which was apparently a discounted special offer ticket although there were other ticket at the same fare but at unsuitable timings to me) Now as i was visiting the city for a conference which, got postponed and now i wanted to change my booking for 1st december with indigo airlines with a similarly priced ticket. My initial tickets price was 6200 and the new ticket price was 6700 rs. Now to my surprise, the airlines is asking me it will only carry forward Rs 2000 from my previous ticket as it was a discounted ticket...and are asking me to pay 4700 rs extra. Now apart from the several phone calls i made to the authorities, which indeed were rude and offered me no help, i just want to ask the airlines a few BASIC ETHICAL questions?? 1.Will you not book the best rated ticket when its available???Is it not a basic service due to the loyal customers??????Or does it have to come a heavy PENALTY of loss of 70% of the FARE based on the mind numbing mathematical gimmicks you are imposing on your customers??? 2. How can the cancellation charges be 65-70 % of the ticket charges...no matter what the fair break up is...no matter what the policy is?? 3.Is it price customers have to pay discounted special offer ticket...??so are these tickets really discounted??? or is this another money making gimmick?? 4. Is this how you are serving your customers?? despite the fact that i requested a cancellation more than 25 days in advance of the departure?? 5. Is this how you make the customers feel cheated??? let down...helpless...agitated...because you make the law and there is no one above you... can you explain such heavy charges for change of flights??? The INDIAN railways never levies such charges on any of its tickets.. 6.even after talking to 5-6 customer care officials..the only response i got was..Rules are rules...policies are policies...Are these the policies that INDIGO stands for.. I am extremely let down.I will cancell my ticket ...suffer the loss of 4500 Rs over a 6200 rs ticket.. But i will never book with INDIGO again...And i will never recommend it to anyone... And i will never book discounted tickets again...Cause with the hidden cost...they come at a heavy price... with INDIGO being such a cheat, and unloyal airline.. Dr Rohit [protected]