[Resolved]  Indigo Airlines — cheating and charging more fare after booking ticket

Address:Indore, Madhya Pradesh, 452004

Dear sir i booked tickets for two passengers from indore to raipur on 08.09.2018 for 23 september and made them payment of rs 6700 for passenger. On17sept my programe changed and i asked them to reschedule ticket of one passenger to26 september. They told me that i had to pay a penality of rs 2500+fare difference of 8sept and 17septemberwhich they told was rs3700 i agreed and asked when to pay the difference. They told that at the time of travel. On 23 sept when i went on couter to collect the ticket they told that ticket was not rescheduled and i have to pay new fare of rs5700 where as on that day new ticket was available for rs 5100. After so many discussions they didnt resceduled my ticket neither repay my amount. They kept it into their pocket and asked me to refundonly rs 250which i denied and told them that i would contact pahredar. So please help me to refund my amount which was deceicivily forfieted. Thanxs
Was this information helpful?
No (0)
Yes (0)
Dec 11, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2018
IndiGo Customer Care's response
Hi,

We are sorry to note the disappointment. Kindly share your booking reference/ PNR number so we may look into it.

Regards,
IndiGo Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5621
    Pending
    12
    Resolved
    2887
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information