[Resolved]  Indigo Airlines — cheating by airline in name of cancellation penalty

My name is Ashok Sharma. I live in Dubai.
I had booked my flights as below:
Bangalore- Raipur by 6E 405 dep 07.50
Date of booking: 27 Jan 2019 Date of travel: 20 Feb 2019 ( PNR- ZCBJGI)

Raipur- Bangalore by 6E 406 dep 10.20
Date of booking: 27 Jan 2019 Date of travel: 22 Feb 2019 ( PNR- LLW25E)

On 17 Feb I received mails from Indigo Airlines that due to operational reasons both onward and return flights are not operating and they re-scheduled to
6E 828 dep 19.05 on 20 Feb
6E 708 dep 17.15 on 22 Feb
Both the flights are indirect via Indore.
Since both the re-scheduled flights were not suiting me due to big time difference from my original booking as I had connected International flights., I made international call to see if there are other better options. The customer support lady informed that there is one flight at 04.55 AM on 20th Feb via Indore. I said that seems ok but I will confirm after sometime. But within minutes I received a mail with revised itinerary from the airline without my confirmation. A big surprise for me .

Anyhow I re-looked at my travel plan and decided to cancel my trip to India. I cancelled my international tickets and as such domestic tickets also needed cancellation. Today when I asked for cancellation and full refund as the changes were from their side, I was shocked to note that in the name of company policy they will charge full penalty for Bangalore- Raipur sector as they issued revised itinerary. This was not confirmed by me in any case. Now they charged me full fare AED 156 (INR 3060). as cancellation penalty.

This is gross cheating in the name of vany policy. I expect the company to correct this and make full refund of fare.

Regards

Ashok Sharma
[protected]@gmail.com
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