[Resolved]  Indigo Airlines — check in staff

Address:

Thane, Maharashtra, 421204

We had really pathetic experience this time while getting boarding pass with indigo 6e82 on 11/4/2018. Myself-sunil joshi and my company colleague mr arif shaikh were having a box with some shared stuff (Household utensil). At the airport when the box was given for check in luggage by mr arif, the on duty supervisor mr abdul at muscat airport refused to consider it as his stuff because he seen us shiftng box from my trolley to arif's trolley. We explained him many a times tht kindly consider the box as ownership of mr arif and take the check in luggage but the supervisor refused to accept the box. We also asked him to get the box stuff scanned/checked by opening, but he denied saying the scnnannig machine was not working. He asked us to bring a certificate from police that the box belong to mr arif. He threatened us that he will ensure that we shall not get boarding pass. When asked from which police station to bring certificate, he replied he dont know which police station. Even for talking about the matter, supervisor just kept us waiting for 1 hour. At last a the flight check in time was getting closer, hence me and my friend have to pay the box as additional weight box, even though the box weight was within the total allowable weight limit. I want to know answers from indigo for below few questions. I shall wait for 5 days for your answers after which, me and my friend shall make formal consumer complaint for this incident.

1) if somebody is claiming tht a particular luggage belong to him, on what basis can indigo staff deny acceptance to same?
2) there is no certificate that police issue tht a luggage belongs to a particular person. Then on what basis, your supervisor can ask for such certificate. No airline staff ask for such a certificate, or deny luggage based on their assumption. The staff can ask for what stuff is inside bag which we answered correctly still your supervisor refused to accept our luggage.
3) how can your staff threten passengers to make us say that some box is not belonging to us if we are already taking ownership and telling upfront whats content of box.
4) we want refund of additional weight charge of 54 rial that indigo made us pay illegally.

As a proof, i am attaching photo of my boarding pass, my friend's boarding pass and additional weight charge we paid.

I know the work culture of indigo since the day i seen a video footage of an indigo staff beating a passenger and choking him by neck. I still wonder are you in airline business or running a gang to rob/threaten people.

Let me know you reply in 5 days time after which we shall make formal complaint to consumer court and make this incident public in social media and consumer discussion forum blogs.