[Resolved]  Indigo Airlines — chennai airport indigo staff

Address:

600034

Re: complaint airport services staff related bhecpt apr[protected]:03 crm:05411018

Name : usha susan thomas
Telephone : [protected]
Email : [protected]@gmail.com
Booking reference : bhecpt
Origin city : chennai (Maa)
Destination city : thiruvananthapuram (Trv)

I was to fly by indigo flt6e 327 from chennai to trivandrum on 4th april and return to chennai by flt 6e 343 on 5th (Pnr gbt4pi). I completed check in and baggage formalities at chennai airport at 0830 on 4th and was given a boarding ticket showing gate 7 gate opens 1000 hrs, departure 1045 hrs seat 8f. After completing security check i proceeded to waiting area adjacent gate 7 and waited for the departure call. At 0930 gate 7 opened for delhi flt and i thought next boarding would be for my flight to trivandrum. Since there was no announcement until 1010 hrs, i approached the staff at gate 7 inquiring what happened to the trivandrum flight. She told me that is taking place at gate 12.
I rushed to gate 12 on the ground floor but they had already closed the gate and would not allow me and another 6 passengers in similar situation to board the aircraft and our luggage were offloaded. We were not allowed to fly. They offered me an alternate flight via bangalore which would reach trivandum around 9 pm. This was inconvenient as i was going for a funeral to take place at 3 that afternoon. So i had no option but to cancel both to and from tickets. Since my mobile phone number [protected] is known to the staff and i was seated at gate 7, they could have easily informed me in advance the gate change from 7 to 12.
I missed the flight due to the non co-operation of the indigo staff at the gate who could have easily tracked me if they had put in some effort.
I seek refund of the the full to and from airfare.
Though 4 days have passed, i haven't received the refund.

Mrs usha thomas