[Resolved] Indigo Airlines — compensation for not accommodating in 6e2197 dated december 14, 2018 pnr nyu66v

gksaha

from Delhi, Delhi

Address:

Gurgaon, Haryana

I got a ticket from srinagar to delhi with pnr nyu66v dated december 14, 2018. On arrival at airport on that day, it came to notice that the flight was cancelled that day. No prior information disseminated. Initially the indigo staff was not co operating and putting pressure on cancellation of the ticket with refund. On conversation they arranged a linked flight from srinagar to lucknow and lucknow to delhi next day i. E. On december 15, 2018. Total journey period was about 7 hours from 09-40 am to 16 - 30 hours.

On complaint we got accommodation at srinagar with dinner and breakfast.
We took high tea of amount rs 1092/- but the amount was charged by the hotel authority.

Indigo should bear that amount as we were detained. At the same time we claim for compensation of amount rs 20000/- for a delay of 24 hours by the airlines.
Gautam saha
[protected]
[protected]@gmail.com

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Feb 4, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

IndiGo Customer Care's response Hi.

We totally get how cancellations can impact our passengers’ schedules. Please know that the flight was cancelled due to bad weather at Delhi Airport which is beyond our control. While we work hard to minimise delays or cancellation, our operations are dependent on many factors, some beyond our control and all of these determine our on-time performance. Also, we do try to notify our passengers regarding any change in their flight schedule as soon as we get the information. Since it was the last minute delay, there might be amiss. We have taken your feedback into account to ensure a more hassle-free experience on your next journey with us and hope that you would understand.

Regards,
Team IndiGo

Dec 26, 2018

Updated by gksaha But all flights from other airlines were running as per schedule. We accepted the cancellation but not the compensation as mentioned therein. Air lines staff at air port should be co-operative and responsible for any such issues.

Gautam Saha