Indigo Airlines — Complain - pnr - WG4RPN

Address:	Kolkata, West Bengal, 700011
Website:	www.goindigo.in

GOindigo airlines[protected]

I have upload pics here of mis-handled luggage, which is finally damaged. This is pathetic service from Indigo airlines. I travelled from bhubneshwar to Kolkata by 6ê-598. My yoga mat was with me And I checked it in with my suit case. I asked an the bhubneshwar airport counter to mark fragile on the yoga mat, Since, it was an exclusive yoga mat given to students who became advanced yoga trainers and got registered with quality council of India under the ministry of Ayushi, government of India. So I was very cautious about it's safety and once in English n again in Hindi told the lady staff to kindly put this in a tray or whatever is the best possible way to transit it to Kolkata. Finally in gesture also I mentioned Pls take care of this. Even after so much I was not even told once that there could be any problem with its safely, else I could have immediately taken it with me and carried in cabin with me. I had only a small hand bag of 1 kg approx in hand luggage.i also signed the small paper at bhubneshwar airport, obviously I was not given to read the terms and conditions but like always I signed in good faith on indigo airlines.

However, to my surprise when the yoga mat came out at Kolkata airport it was torn, stabbed and completely destroyed and damaged.

At Kolkata airport, I did my best to communicate with the customer service desk which just told me to raise a complain on email and they were food for nothing more than telling me that I have to write this on email n send to indigo airlines.

Such low n poor quality o[censored]ntrained staff is shocking to be experienced at indigo airline.

I want to know wat is the compensation of the damage as well as of the harrassmnet suffered by me.

Shall await for response before I proceed in escalating this misdeed of indigo airlines. So much travel I have done with Indigo, kindly verify with the below contact no.