[Resolved]  Indigo Airlines — complaint about flight missing (pnr no. xlli6r) and request for compensation

Dear sir,

I would like to draw your attention and to complain about an unprofessional and worst customer care experience that me and my family had encountered in an indigo counter at delhi airport that led to missing of my flight to doha and consequently a big financial burden for me as well as the clutter and unnecessary waste of time for the full family. Let me say that this is the first-time experience in my lifetime with a flight company throughout my twenty years’ of flight journeys.

The summary of our itinerary as follows:

Date of travel: 04/09/2018
Indigo flight no.: 6e 706
Ticket no.: xlli6r
Route: thiruvananthapuram to doha via delhi
Passengers: myself, wife and two kids

As soon the flight landed at the delhi airport terminal no. 1, we rushed to the terminal no. 3 to fetch the connected flight to doha.in a customer care point of view, i felt that the indigo crew member at the counter (Male staff – i don’t remember his name) of the terminal 3 was indifferent and irresponsible in his attitude towards us. He treated us so badly and instead of issuing boarding passes for us in order to catch the flight within no time, he argued that we had excess luggage. He was untrue in his statement that our luggage had been weighed and accredited at the indigo counter at the trivandrum airport without any issues.

Regardless of the merit, we were ready to pay off for the ‘alleged’ excess luggage because of the thrust of the situation as it was so important for us to arrive doha on time. For the bad luck of the passengers, the paying system at your indigo counter and office in the airport was out of order that time!!! We ran to the outside atm, collected cash, paid in your office and collected the boarding pass. But unfortunately the boarding gate was closed when we reached there after all these struggles and consequently we couldn’t travel by that flight.

We had to spent long hours at the delhi airport for convincing the indigo authority about the mistake happened from one of your staff members and to acquire another ticket to doha. Some of your officials confessed us that it was a big mistake from that counter staff who behaved as an unprofessional role model for the customer care experience.

I would like to say that as i was not able to resume my duty on time as promised to my employer due to the missing of my flight, it left a bad impression on my work life.

So, i would like to request the following compensations from the indigo company in order to avoid further legal actions regarding the insult, harassment and stress the whole family encountered at the delhi airport.

1. Reimbursement of the amount that i unnecessarily paid for the sake of ‘excess luggage’.
2. Compensation for the stress and harassment that me and my family faced.
3. Compensation for the wastage of time and money due to the missing of my booked flight at delhi airport such as for taxi, hotel and other expenses.
4. Compensation for my financial loss due to non-resuming duty i. E. My absenteeism of the day.
5. Compensation for mental agony and torturing.

I request for compensation as per civil damage for amount of 100000 indian rupees.

Expecting your prompt action on this.

Best regards,

Anas abdul rahman
Mobile no. +[protected]
Email: [protected]@gmail.com
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