[Resolved]  Indigo Airlines — complaint against extra charges

I' am sneha guha roy. A regular customer of your airlines. A student of ramaiah institute of technology. Pnr tdurhw. I had 16 kg for my checkedin baggage and 9 kg for myhand luggage. As i had 2 kgs extra on my hand luggage, the attender forced me to check in the hand luggage as well. And hence i was charged 9 kgs extra i. E 2700. This is totally not fair. I regularly travel with same baggage in your airlines but have never dealt the check in - in such a bad manner. I am a student. I travel alone. I want a refund of my extra charges. I was only allowed with a sling bad which weighs marely half a kg. I expect my refund. Infact after i landed i verified the weights. I had exact 14 kgs and 7 kg for both of my luggages. Such kind of scammery is not expected from your airlines. I m a regular customer, i travel with same bags and gagage every time. But my last experience have marred your reputation. I expect a refind. After all these harassment i m not alllowed to check in for my on goingjourney