Indigo Airlines — Damage Baggage during my journey from Delhi to Chennai (Booking Reference No. J3LGUB)

Address:	New Delhi, Delhi, 110001
Website:	www.goindigo.in

Hii, my name is vikas and my e-mail id is [protected]@gmail.com. This is my complaint regarding damage of my baggage during my travel from delhi to chennai on 30th august 2016 (Booking reference no. J3lgub & numeric booking id[protected]. After completing the journey when i received my baggage at baggage belt, i was shocked when i saw the condition of my bag. Its upper chain was broken and it was torn from two places. It was looking like someone had dragged my bag on a oily/greasy surface. One of the portion of my bag was severally damage and side stitching of the bag was fully torn out and it leads a big hole near chain. At another portion one more torn was there. When i raised the issue there itself, your customer executive (A lady) told me that there is no such policy for compensation of damage of baggage and she told me that if i have any complaint about this i can raise the issue through online complaint system. When i asked her to call the senior person, she told me that she is the in-charge and nothing can be done with this. She also had taken pictures of my damage bag and she told me that she will forward those pictures to customer care department for resolution. When i asked her about any contact no. Of any senior person, she has given me no. Of mr. Maniraj ([protected]). It was was a new american tourister (Rs. 6, 000/-) bag and just because of indigo persons careless attitude, it is a waste now. Kindly look in to this matter and resolve my issue.