[Resolved] Indigo Airlines — damage of baggage | |
It is to inform you that i have traveled from New Delhi to Guwahati by your flight on 19th July 2019 at 12.40 p.m. My PNR no. was YYH85B. But when i came to Belt No. 3 in Guwahati airport to claim my baggage, I found my baggage handle and wheel being damaged. Immediately i communicate the matter one of the coordinator of Indigo Travels Ms. Nafisha at Guwahati and she had taken photographs of the damaged portion and told me to lodge a complaint though customer care number [protected]. But i did not get any fruitful answer from your executive. Again i call to the customer care and this time Ms. Nafisha has informed them about the damage. Also Ms. Nafisha told me that now the company has communicate with me within half an hour. But after three house again i call your customer care and told the whole fact . After that a call was came from your company through the phone number [protected] and told me to provide my phone number and email. id. which was already given to you. But till today no any answer has been received from your end. awaiting for early reply Nayanmoni Sinha e-mail id. [protected]@gmail.com Was this information helpful? | |
Sep 1, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jul 30, 2019 IndiGo Customer Care's response Hi Nayanmoni, We are sorry for the experience. As checked, our baggage team has assisted you in this regard. Please be rest assured that we always remain committed to assist our passengers in the best possible manner. Regards, Team IndiGo | |
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