[Resolved] Indigo Airlines — deficiency in service 6e119 | |||
Indigo airlines — deficiency in service flight 6e 119 1 review 47a, 1/2, 2nd floor, r. K. Ghoshal road, kasba, ballygunge, kolkata, west bengal., kolkata, kolkata district, west bengal, india Sangeeta pandit on jul 8, 2019 Mark as resolved Today i reached airport at 5:45 am kolkata for check-in to board on flight 6e 623 but i was told at counter at 6:12 that the counter closed. Then i reached c01 counter where officer gave option to travel by next flight with some charges of rs1500/- from kolkata to agartala 6e139 Seat no 23c at 7:20 am then agartala to guwahati 6e 119 seat no 8c which was scheduled to depart at 9:50 am but departed at 11:15 am. Fact is when i reached counter just 8 minutes late you have refused me to board and i paid rs1500 then why not you have been chagres or refunded my excess rs1500 and other charges like food and lost of time opportunity as i have lost my business opportunity for such delay. Was this information helpful? | |||
Aug 12, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jul 10, 2019 IndiGo Customer Care's response Hi Sangeeta, We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the boarding gate before 25 mins of flight departure. Sadly, you had reported after the closure, hence we were unable to allow you onboard. Further, in order to save you from losing the entire ticket amount paid for the booking, our airport team offered re-accommodation on the next available flight with minimum charges, which was accepted by you. We look forward to your understanding. Regards, Team IndiGo | |||
 3 Comments | |||
Comments
I have Receive this Confirmation Letter for job but I don’t know is this true or Fake even i pay Processing Charge 1500+5500 by Shine.com with Glassdoor Company.
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IndiGo Customer Care's response, Jul 10, 2019
Verified Support
I am Ishwar singh negi my flight number 6e1836 and my pnr Number OE4UTF it already more than two hours I am waiting for flight than no bady take care us really I am asking about flight and your staff also don’t know there behaviour als not good
IndiGo Customer Care's response, Jul 10, 2019
Verified Support
Hi Ishu,
We are sorry for the inconvenience caused to you. We believe that our customer relations team has assisted you. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.
Regards,
Team IndiGo
We are sorry for the inconvenience caused to you. We believe that our customer relations team has assisted you. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.
Regards,
Team IndiGo
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