Indigo Airlines — Delay in refund against cancelled ticket

 
2 Reviews
Delhi, New Delhi District, Delhi, India
 pompom0988
Dear Sir/Madam, This is with regards to a cancellation of tickets that I made on 12th March, 2015 of two tickets booked through makemytrip.com. The first ticket was for a flight from Delhi to Mumbai on 14th March, 2015 with PNR no. D7VSWJ. Booking id for this ticket on makemytrip.com is NF[protected] The return flight from Mumbai to Delhi on 15th March, 2015 with PNR no. UB4RTD. Booking id for this ticket on makemytrip.com is NF[protected]. Despite the cancellation on your website, i still have not received refund for the same, while I received sms on my mobile, confirming the cancellation. Kindly expedite the refund payment to Makemytrip.com
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Comments

Dear pompom0988,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, please note that we have found that cancellation was done with the airline directly and we were not kept in loop and that is what caused delay in this refund. Please be assured that we are initiating your refund on both the ID's from our end on 09-Apr-15 and same will reflect in your account as per your bank processing cycle. Please also note that we have waived off INR 250.00 MMT service fee as a one time gesture on both the bookings.

NF[protected] INR 2067.00
NF[protected]INR 1843.00

We thank you for contacting us.Assuring you best of our services.

Team-MakeMyTrip Care

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    Indigo Airlines - Delay in refund against cancelled ticket