[Resolved]  Indigo Airlines — delayed of fast forward baggage

Address:

Doha, Malappuram, Kerala, 676552

Hi, my name is mohammed shahabas konnakkkattil i have been travelled on indigo flight no 6e 1712 dated[protected] thursday from doha to kozhikode. I have been paid 1620qr for the oneside ticket and past time i notice that there is an option for fast forward baggage that i needed in this journey. I have paid 23qr plus 10 qr for the payment that my travel agency cost me to take this option. From the begining of the journey i have only 2 baggages that total weigh 27kg so, i leave both as luggage with number seq 0136 [protected] (Silver trolley) / seq 0136 [protected] (Purple trolly) i told the officer from the begining of giving me the boarding pass i need my luggage first thats why i paid the money becoz i am in an emergency. I have reach the destination kozhikode airport at 10:15am i have finish my emigration and security checking at 10:40 am. I rush to baggage belt which is not yet started in that time. I ask the baggage handler when this will be started he said will start shortly after 5 min it starts working. I am reallly happy that first luggage is mine which is the silver trolly number mention above and i take it first. Then the real situation comes time is rushing my second trolley is not come for after 15 min. I enquired there one officer he responce me as there no mens land. Then after 30 + min i receive my second luggage. I am really get angry for these i paid the amount for fast luggage which is delayed to me. There is one indigo staff is there i was run to him and i said my situation to him from the begining itself that i start to talk to him he said you can complain to the indigo customer care. Then my anger is doubled then for what rubbish he use to be assist the passangers or help to solve the customers problems. I said him i paid 30780rs for this one-side journey which i can purchase a business class on qatar airways in other sessons. My issue i need to get a solution for my delayed luggage and the main thing is that i have an important function on the day and time at 12:30pm which i miss due to this issue. Then the food which is served in the plane which really unsatisfied and which i ordered an chicken sandwich which they serve me cold i just put it into the garbage with a single bite. The staff which they reallly anoying in my sleeps which i didnt get in my ever journey. I hope you will replay me asooon as soon as early