[Resolved]  Indigo Airlines — delhi ground staff atrocity

This is regarding atrocity and rudeness of an anarchic indigo ground staff’s behaviour which caused me to miss my business meeting in trichy which made me miss a business tie-up opportunity with an indian company. This was a really terrible and horrifying experience and, it caused a lot of stress and mental pressure on me for staying in the airport almost 14 hrs for next flight as i am a patient of high blood pressure and sugar. Also, lose to my company as i missed a business opportunity in india, cost wastage in flight cancellation and new booking.
As i was continuously travelling on a business trip i couldn’t launch a complaint immediately after that awful incident. Apology for that. Date of incident: 9-nov 2019, date of travelling: 9-nov 2019, flight #: 6e 2859, boarding time: 7.40am scheduled departure: 8.25am, boarding gate #: 22. Destination: madurai via chennai
The above-mentioned staff (I forgot her name) did not allow me to board even i was there on time. I strongly suspect, my ticket was sold to someone or she purposely did for me for her own reason. I request indigo to take action immediately on the staff which should teach a lesson to her not to do again anybody else and retain the good name of indigo.
I am an nri working in singapore. On 3rd nov travelled to india for various business meetings in new delhi, madurai and trichy. On the day of incident, i reported to airport and checked in very early (Around 6.00am). After security checks, i was in boarding hall right from 6.30am. When the boarding time came, i went to gate 22 and noticed a very long que in front of the gate 22. I could see an indigo staff and a police man at the gate allowing passenger to go for boarding. From the entry gate, about 10-15m away there is boarding pass scanning which was taking place before going into flight which can been seen through glass wall. I was standing there for some time but could not continue as i was suffering with leg plantar fasciitis problem. So i sat nearby chair where i can see the passenger movement till the point where indigo staff scanning the boarding pass and allowing them to go to the bridge connecting the flight. Around 8.05 am, the crowd in boarding pass scanning area reduced and left only around 10 people in the queue. So i move to the boarding entrance gate 22 which is less than 10m distance from my chair. The indigo staff standing at the gate stopped me and telling that gate closed. I was very shocked and shouting to her how come you could say when still there were about 10 passengers on the que for boarding pass scanning and probably another 15 more passengers on the bridge before board to flight. She was telling that you cannot be boarded as i did not report at 740am. I said you could not expect all passenger are to report exactly 7.40. The flight time is 8.25 and now it is just only 8.05 and still some passenger boarding passes are yet to scan. She was not ready to listen and we had big argument and end she pushed me out with help of policeman and asked me to talk to indigo manager at the counter if i wanted.
As i was thrown out from despatch hall, went to ground staff manager counter which is at luggage checking counter. The staff who took my case called somewhere and the way she replied was merely supporting her staff and did hear my situation. She was telling simply that i did not go to gate at boarding time.