Indigo Airlines — Denial of travel by flight no. 6e 728 on 11-5-16

Address:	380006
Website:	www.indigoairlinescomplaints.in

I am former Mayor of Ahmedabad, and a frequent traveler by Air between Ahmedabad and Delhi in connection with various engagements. Mostly I travel by Indigo Flights. On 11th May 2016, I had a bitter experience as narrated below.
I had purchased a confirmed Air Ticket (Booking Reference No. G6UHVS) for travel from Ahmedabad to Delhi by Indigo Flight No. 6E 728. The scheduled departure time was 21:40 hours. As usual, I got my online Boarding Pass and also underwent the Security Checks at the Airport. I reached at the boarding gate 25 minutes before closure of boarding. While waiting at the Airport’s VIP lounge for boarding the cabin, I got engaged in discussing some urgent issues with one of my friends who was also waiting there for boarding another flight. When I noticed that the co-passengers have left for boarding, I approached the Indigo staff on duty for my entry into the cabin. But, to my utter surprise, I was denied entry and told that the boarding got over and the gate was closed. At that point of time, I could see the co-passengers standing on queue at the aerobridge for entry into the cabin However, even after repeated requests, I was not allowed to travel by the same flight. Moreover, there was neither any announcement nor SMS or email regarding the missing passenger with boarding pass before closure of the boarding gate. Also, neither I was accommodated in the next flight nor made any refund against my above Air Ticket. This incident was a real mental harassment for me.
In view of the above, as there was no other alternative, I had to purchase a very costly ticket for my journey by another Indigo Flight No. 6E 626 which departed for Delhi at 22:50 hours on the same day. All these details can be verified from the flight records.
In view of the above trauma experienced by me, I request you to kindly look into the above matter seriously and punish the concerned Indigo staff for negligence of duty as there was no announcement for reminding the passengers to board the flight. Also, I request you to kindly arrange for full refund for my above unused Air Ticket.
Kindly confirm the action taken in this regard. My e-mail id is [protected]@gmail.com and Cell No. is [protected]. An early reply is awaited.