Indigo Airlines — Denied Boarding and ill behaviour of staff

Address:

500004

We had booked Indigo flight as per below details:
Date: 26rd Feb 2017
Time: 4.20 pm ; Flight No : 6E6685
Old ticket details :
PNR 1 : EDR3VQ ( 2 passengers) ; Cost per person -3054
PNR 2 : UD68PG ( 2 passengers) ; Cost per person - 4426
• All 4 o[censored]s had done a web check in on 22nd Feb itself
• As per the SMS’s received from Indigo – the boarding gates were to close 25 minutes prior to departure.
• We had reported at the airport approx. at 3.40 pm (40 minutes before) and joined the queue to drop the baggage ( at 3.30 OLA cab dropped us at airport at 3.32 pm ; OSN No: CRN[protected]
• The lady on the counter was not sure if the check in had closed and took little time to figure if the check in had actually closed
• Then they advised us to take all bags as cabin baggage, since check in baggage was closed– and literally challenged us to reach the boarding gates in 5 min (later when we argued- they said that your flight was already missed by the time we reached the Bag Drop counter) – WE HAD OUR FATHER WHO IS A SENIOR CITIZEN (62) AND MOTHER (58), and we literally rushed with 3 suitcases and 3 handbags, and not to mention with our parents rushing behind at this age!!
• We had all the security checks done and then reached the boarding gate which was closed
• The Indigo crew members knew that 4 passengers are running late more than 30 minutes before the scheduled departure, and made no efforts to escort us to the flight on emergency .I believe they have walkie-talkie to communicate, it’s surprizing it was never used!
• The announcements were made at the baggage drop counter for other flights (there was a Chennai flight boarding) before to closure- and we did not hear any for our flight ever!
Due to this non- supportive attitude of Indigo staff:
• 4 o[censored]s missed our flights, and were advised to book next flight and pay the differential fare
• We had to pay additionally 12800 for 4 passengers post literally arguing for more than an hour
• My parents had a connecting train to Dehradun at 11.30 pm for New Delhi station, which too was missed because of this
We seek your support due to the terrible treatment meted out to us, especially our parents, wherein clearly the staff made no efforts to help us catch the flight also leading to financial loss, At all times they just kept insisting us to book another flight.
Details of the new tickets issued :
PNR : UD68PG ( 2 passengers) || EDR3VQ ( 2 passengers) - SAME (not sure how)
New cost: 3200 per passengers
Total financial loss (12800 INR)