[Resolved] Indigo Airlines — denied entry to the flight though reached boarding gate on time.

sushma rajput1

Address:	Mumbai City, Maharashtra, 400047
Website:	www.indigo.com

Denied entry to the flight though reached boarding gate on time. My indigo flight (6e-712) bom (16:45) to rpr (18:40) was schedule for 4.45pm on 02/01/2018 and because of road traffic and accident i reached airport at 4pm, i asked for check-in at 4.05 to the security but they didn't allowed me to do check-in on time with my hand luggage only and because of that i missed my flight to board.

This is highly disgraceful and disappointment from indigo services that they didn't allowed passenger to board flight due to that i have faced lot of trouble to reach my place.

This is highly unsatisfied and unsatisfactory services from indigo, i would like to request kindly provide my money refund back 4764.00inr with paytm booking id ([protected]) booked on 21st dec 2018.

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Feb 7, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2019

IndiGo Customer Care's response Hi Sushma,

We understand missing a flight could be distressful. However, to ensure a hassle-free experience for everyone, we have to follow certain protocols like closing the check-in counter before 45 mins of flight departure. Our staff has no reason to deny boarding to passengers who report on-time. Sadly, you had reported after the closure, hence we were unable to allow you onboard. We look forward to your understanding in this regard.

Regards,
Team IndiGo