[Resolved]  Indigo Airlines — double ticket booking allowed by indigo airlines

I had booked ticket for my wife and daughter via makemytrip indigo pnr vgs1qq on 18/1/2018.

I was unsure whether the ticketing had gone through and hence we tried to book the ticket again on 29.1.2018, which was again booked by indigo pnr ydp35j.

Airlines never allow double bookings in the name of the same passenger on the same flight, hence we presumed that only one reservation existed.

However, when my credit card statement came, there were two charges. On enquiring with indigo on phone they said, that as initial booking was on makemytrip their system could not detect and block the subsequent booking.

If the airline system has a problem it is not the customers fault and the system should have thrown a warning that a similar reservation exists, which it did not.

I should not be charge again for the booking and my attempts to resolve this with indigo directly have been to no avail and i am left with no option but to proceed with consumer complaints now.